-100
NPS
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AvantStay
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About AvantStay's Brand
AvantStay is the premier next-generation hospitality platform redefining the way in which people travel, transact and invest. AvantStay delivers a highly curated experience customized to guests' needs, using a proprietary tech platform to power bookings, seamlessly operationalize in-field and remote management, and activate authentic and elevated consumer touch points. AvantStay currently operates in over 100 cities, with a drive-to-market approach, including 1,000+ premier properties across their diversified portfolio, and an AUM of more than $2B. In 2019, AvantStay became one of the initial twelve partners of Homes & Villas by Marriott International and currently offers distribution on more than 60 OTAs. Since then, AvantStay's revenue has grown tenfold in the last two years and raised $160 million in Series B funding in late 2021. AvantStay was founded by experienced real estate and technology entrepreneurs Sean Breuner and Reuben Doetsch.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
AvantStay NPS
AvantStay's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether AvantStay's customers would recommend using the product based on a scale of -100 to 100.
AvantStay Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
AvantStay NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
Jul 2026 -100 | Jul 2026 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AvantStay Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of AvantStay users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AvantStay Product Quality
1.5/5
AvantStay has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AvantStay's overall Product Quality score rated by its users and customers.
AvantStay Product Information
AvantStay’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://avantstay.com
- Company Size
- 201-500 Employees
Industry
Hospitality
AvantStay Pricing
AvantStay ROI & Value For Money
1.5/5
AvantStay has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AvantStay's overall ROI score rated by its users and customers.
AvantStay Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AvantStay Customer Service
1.5/5
AvantStay has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AvantStay's overall Customer Service score rated by its users and customers.
About AvantStay's Customer Service
Address
750 N San Vicente Blvd, West Hollywood, CA 90069
Website
https://avantstay.com
Phone Number
(424) 372-8268
AvantStay's Social Links
AvantStay as an Employer
4.7/5
AvantStay has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AvantStay scored a -100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of AvantStay would recommend the brand to a friend. ENPS measures how likely AvantStay employees would recommend working at AvantStay to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
