-20
NPS
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Away
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About Away's Brand
Away is a modern travel and lifestyle brand. We're a vertically-integrated company offering beautiful, high-quality luggage at an affordable price point.
Brand at a Glance
77%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
2.9/5
Customer Service
Away NPS
Away's Net Promoter Score (NPS) is a -20 with 28% Promoters, 24% Passives, and 48% Detractors. Net Promoter Score tracks whether Away's customers would recommend using the product based on a scale of -100 to 100.
Away Overall NPS
| 28% | Promoters |
|---|---|
| 24% | Passives |
| 48% | Detractors |
Away NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 0 | Oct 2022 | 0 |
Dec 2022 11 | Dec 2022 | 11 |
Jan 2024 8 | Jan 2024 | 8 |
Apr 2024 -8 | Apr 2024 | -8 |
Jun 2024 0 | Jun 2024 | 0 |
Sep 2024 -6 | Sep 2024 | -6 |
Nov 2024 -11 | Nov 2024 | -11 |
Dec 2024 -20 | Dec 2024 | -20 |
Jan 2025 -23 | Jan 2025 | -23 |
May 2025 -21 | May 2025 | -21 |
Jul 2025 -25 | Jul 2025 | -25 |
Nov 2025 -20 | Nov 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Away NPS by Gender
Away's NPS was rated 0 by both Female and Male customers on Comparably.
Male
0
Away's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
0
Away's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Away NPS by Ethnicity
Away's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Away NPS by Usage
Away's NPS was rated -33 points by customers who have used Away's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -33 | 5 to 10 Years | -33 |
Away Customer Reviews
Out of the 2 Away customer reviews 1 was positive and 1 was constructive. Away customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Away Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Away users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Away Customer Loyalty Score by Gender
Away's Customer Loyalty score was rated 70 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Away.
Male
70%
Yes
Female
70%
Yes
Away Customer Loyalty Score by Ethnicity
Away's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Away.
78
out of 100
Caucasian
Away Customer Loyalty Score by Usage
Away's Customer Loyalty score was rated 70% by customers who have used Away's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Away Product Quality
3.6/5
Away has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Away Product Information
Away’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://awaytravel.com
- Company Size
- 201-500 Employees
Industry
Retail
Quick Insights into Away Product Quality
Away's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Away Product Quality the Highest
Ranked Away Product Quality the Lowest
Away Product Quality Score by Gender
Female customers rated Away's Product Quality score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Away.
Male
3.3/5
Female
4.1/5
Away Product Quality Score by Ethnicity
Away's Product Quality score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Away.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Away Product Quality Score by Usage
Away's Product Quality score was rated 3.3 stars by customers who have used Away's products/services for 5 to 10 Years.
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Away Pricing
Away ROI & Value For Money
3.7/5
Away has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Away ROI
Away's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Away ROI the Highest
Ranked Away ROI the Lowest
Away ROI Score by Gender
Female customers rated Away's ROI score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Away.
Male
4/5
Female
4.3/5
Away ROI Score by Ethnicity
Away's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Away.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Away ROI Score by Usage
Away's ROI score was rated 3.8 stars by customers who have used Away's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Away Customer Satisfaction (CSAT)
Away Customer Satisfaction (CSAT) Score
41 / 100
Away has an overall Customer Satisfaction score of 41 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
18%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
9%
Very Dissatisfied
32%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Away Customer Satisfaction
Away's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Away's Customer Satisfaction.
Ranked Away Customer Satisfaction the Highest
Ranked Away Customer Satisfaction the Lowest
Away Customer Satisfaction Score by Gender
Male customers rated Away's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Away.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Away Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Away's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Away.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
Away Customer Satisfaction Score by Usage
Away's Customer Satisfaction score was rated 0 points by customers who have used Away's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Away Customer Service
2.9/5
Away has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Away's Customer Service
Address
New York City, NY 10003
Website
http://awaytravel.com
Quick Insights into Away Customer Service
Away's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Away's Customer Service score.
Ranked Away Customer Service the Highest
Ranked Away Customer Service the Lowest
Away Customer Service Score by Gender
Male customers rated Away's Customer Service score 1.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Away.
Male
3.1/5
Female
1.5/5
Away Customer Service Score by Ethnicity
Away's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Away.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Away Customer Service Score by Usage
Away's Customer Service score was rated 2 stars by customers who have used Away's products/services for 5 to 10 Years.
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Consumer vs. Employees
Away scored a -20 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of Away would recommend the brand to a friend. ENPS measures how likely Away employees would recommend working at Away to a friend.
Net Promoter Score
-20
NPS Score
| 28% | Promoters |
|---|---|
| 24% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 21% | Promoters |
|---|---|
| 22% | Passive |
| 57% | Detractors |
