Axon FAQs

The Axon Body 3 is a camera system incorporating an audio and video recording device. This camera is designed for use in tough environmental conditions encountered in law enforcement, corrections, military, and security activities. The Axon Body 3 camera is designed to record events for secure storage, retrieval, and analysis to the Axon Evidence (Evidence.com) service. The recorded events are transferred to your storage solution using the Axon Body 3 Dock. Additionally, the Axon View application enables playback of footage on a smart device for review prior to storing the data.

The following video provides an overview of the Axon Body 3 camera.

Axon Air App Guide

You can use Axon View to examine the status of a paired Axon camera. The information available through Axon View includes the following items:

Camera mode Either Standby or Recording.

Battery remainingThe amount of battery power remaining is provided in two ways:

Time remainingThe length of time, in hours and minutes, that the Axon device can remain powered on.

Percentage remainingPercent of battery power remaining.

Ensure that the Axon camera is turned on and connected to the mobile device.

On the iOS mobile device, open the Axon View app.

Axon View connects to the Axon camera. When a connection is established, Axon View shows live video from the camera.

The camera status information appears below the live video.

You can set up your TASER 7 CEW to turn the flashlight and LASER sights off. When the lights are turned off, the CEW is said to be in Stealth mode.

To put the CEW in Stealth mode, press both Arc switches and hold them for three seconds. When you shift the safety switch to the up (ARMED) position, the flashlights and LASERs will not illuminate. To take the CEW out of Stealth mode, shift the safety switch to the down (SAFE) position.

This article provides information on the required settings and Role permissions to use Axon Aware and Aware+ at your agency.

Axon Body 3 Camera Settings for Axon Aware and Aware+

The following Axon Body 3 camera settings must be enabled in your agency’s Axon Evidence (Evidence.com) account to use Axon Aware and Aware+. An Axon Evidence administrator can enable these settings.

See the Axon Evidence.com Body Camera Settings article for information on changing the agency settings for your Axon Body 3 cameras.

Location information available to Axon Aware: This setting determines if location information is made available in near real-time to authorized agency users, when cameras are recording.

Live streaming: This setting determines if cameras can stream audio and video while recording to authorized agency users. This setting is only available if Axon Aware+ is enabled for your agency.

Gunshot detection notification: This setting determines if a notification is made available in near real-time to authorized agency users.

Roles & Permissions article

Axon Aware and Aware+ Role Permissions

Agency Axon Evidence administrators must enable the appropriate permissions for the Roles that will use Axon Aware and Aware+ before users can access the Aware map.

The administrators can modify an existing Role to enable the permissions. If you do not want to modify an existing Role you can create a new Role or copy an existing Role and enable Axon Aware permissions. We recommend you name the Role to indicate access to Axon Aware.

See the Axon Evidence.com for information on adding or editing Roles and permissions in Axon Evidence.com.

There are two permissions associated with Axon Aware.

View Location Map: Allows the user to access the Aware Location Map and view camera locations.

Live Stream: Allows the user to view camera livestreams for the Location Map.

Users must be assigned to roles with the appropriate permissions to view the map and camera livestreams.

Axon Signal is a technology that alerts your Axon Body 3, Axon Body 2, Axon Flex, Axon Flex 2, and Axon Fleet cameras to begin recording. With Axon Signal sending the alerts, officers can focus on critical situations rather than on their cameras.

Evidence.com administrators can configure which Axon Signal events will alert Axon body-worn and vehicle cameras for their agency. The Evidence.com Signal Configuration page is used to configure the events for the following Axon Signal products:

Axon Signal Vehicle, the in-vehicle product, can report certain in-vehicle events, such as turning on a vehicle’s light bar, to alert Axon cameras to begin recording.

Signal Performance Power Magazine (SPPM), an accessory for TASER X2 and X26P Smart Weapons, can report when a CEW is armed, when the trigger is pulled, and/or when the arc is engaged to alert Axon cameras to begin recording.

Axon Signal Sidearm, a holster accessory, can report when a sidearm is drawn to alert Axon cameras to begin recording.

If no changes are made to the default Signal Configuration settings, then reports from Axon Signal products alert all body worn and Fleet vehicle front cameras to begin recording. If any changes are made to the Signal Configuration settings, then the body worn and Fleet cameras are alerted based on the settings.

Configure Signal Vehicle Settings

While the Axon Signal Vehicle inputs and events are set on agency-wide basis, an Axon Signal Vehicle event for one vehicle will not alert the Fleet cameras for another vehicle. However, body worn cameras are alerted by events from any Axon Signal Vehicle.

Example: Axon Signal Vehicle is configured to alert body worn cameras and the Fleet front camera when a vehicle's light bar is turned on. When vehicle A turns on its light bar, the Fleet front camera in vehicle A and any body worn cameras within range are alerted to begin recording. But the front cameras in other vehicles are not.

Note: In the August 2019 release, the Evidence Audit Trails and Device Audit Trails were updated to specifically reflect the Signal Input pin number on the Axon Signal Vehicle that initiated an Axon Fleet camera activation signal. In situations where two inputs were active at the time of camera activation, both Axon Signal input pins are included in the audit trail entry.

On the menu bar, click Admin and then under Devices and Applications, click Signal Configuration.

If you do not need to change the trigger input configuration, skip to step 5.

Under Signal Unit, the Signal Inputs area shows the inputs that are configured for ASUs in your agency. Inputs 1 through 4 are reserved and cannot be configured.

Click (edit) to the right of 1 Signal Inputs.

For each input that you need to configure, from the input list, select the correct trigger.

When you have finished configuring inputs, click Save and Continue.

Click (edit) to the right of 2 Specify Camera Activations.

For each trigger that you want to activate body-worn cameras, move the corresponding switch to the right.

If you want to configure all triggers to activate body-worn cameras, move the All switch to the right.

Click Save and Complete.

Evidence.com saves your Axon Signal settings.

Configure CEW Signal Settings

On the menu bar, click Admin and then under Devices and Applications, click Signal Configuration.

Under CEW, the CEW Activations area shows the available triggers.

Click (edit) to the right of 1 CEW Activations.

For each trigger that you want to activate body-worn cameras, move the corresponding switch to the right.

If you want to configure all triggers to activate body-worn cameras, move the All switch to the right.

To set Assigned Officer Activation, click the (edit) to the right of 2 Assigned Officer Activation.

IMPORTANT: To ensure the CEW Assigned Officer Activation setting to functions as designed, your agency must ensure that SPPM-equipped CEWs and Axon Body Worn Cameras are correctly assigned and distributed to officers.

Move the Assigned Officer Activation switch as needed enable or disable this capability.

When enabled, the Axon Signal transmission from a CEW only activates the Axon body worn camera assigned to the CEW user. When disabled, the Axon Signal transmission from a CEW activates any in-range Axon body worn camera.

This setting can only be used if your Axon cameras have firmware version 1.14 or later installed and your CEWs have the firmware version 4.037 or later installed.

Click Save and Complete.

Evidence.com saves your CEW Activations settings.

Configure Signal Sidearm Settings

On the menu bar, click Admin and then under Devices and Applications, click Signal Configuration.

Under Signal Sidearm, the Signal Sidearm Activations area shows the available events.

Click (edit) to the right of Signal Sidearm Activations.

Note: The vehicle camera Front and Back settings are only available to agencies that use Axon Fleet.

Move the corresponding switch to the right to alert body-worn, Fleet Front, and Fleet Back cameras.

Click Save and Continue.

Evidence.com saves your Signal Sidearm Activations settings.

If you want to change the Signal Sidearm Mute Mode capability setting for your agency, click (edit) to the right of Mute Mode Capability.

Move the Mute Mode Capability switch as needed enable or disable Mute Mode capability.

When Mute Mode capability is enabled for your agency, officers can use the Signal Sidearm button to enter Mute Mode, which allows officers to remove their sidearm from their holster without alerting Axon cameras to record.

Click Save and Continue.

Evidence.com saves Mute Mode Capability setting.

Evidence.com allows administrators and those with the reporting permission to generate reports showing Evidence.com utilization. These options can help your agency turn that data into valuable answers to ensure your Evidence.com account is providing you with the flexibility and utility your agency deserves.

Evidence.com reports are spreadsheets that can be opened by many spreadsheet applications. Reports include all relevant metadata for the items included in the report. Using the Microsoft Excel pivot table function, you can group evidence by any of the fields, such as owner or badge ID, to get a better understanding of individual officer usage or certain category retentions over a given period.

The reports available are the following:

Evidence Created Lists all evidence on your agency’s account in order of when the data was created. It also lists all associated metadata attached to those pieces of evidence and shows the number of days between when a piece of evidence was recorded and when it was uploaded to Evidence.com.

Evidence Deleted Lists all evidence deleted, the associated metadata, and shows the number of days between when a piece of evidence was recorded and when it was uploaded to Evidence.com for your agency’s account, in order of when the data was deleted. This report provides better monitoring of automated deletions and help ensure a proper retention policy is in place.

Category Summary Lists the current count of total files and file size in megabytes (MB) for each category as well as the percent of files assigned to that category.

Uncategorized Evidence Lists users with uncategorized evidence assigned to them. A second tab on the export lists every piece of uncategorized evidence and includes the owner information, evidence title, date recorded, and link to the evidence.

User Summary Lists total files and file size in MB, broken out by owner of the evidence. The counts are further broken out by evidence type, active, and deleted evidence.

Axon Video Summary Lists usage metrics on Axon videos uploaded to your agency. The first tab is a summary of Number of videos, hours, and MB uploaded. The second tab breaks out the uploads by the specified grouping: Day, Month, or Year.

Sharing Audit Report Lists all user actions related to sharing evidence and cases. Included in the report are details such as the following examples:

Date and time of sharing event

Who initiated the sharing event

What was shared evidence or a case

How was it shared internal or external to your Evidence.com agency

The ID of the evidence or case shared

The recipient of the shared evidence or case

The permissions shared to the recipient

Device Summary Report List information on all the devices (body cameras and CEWs) belonging to your agency. The report includes the following information for each device:

Device model, name, and serial number

Device status

First name, last name, and badge ID of assigned user

Firmware version

Last upload date/time

Device last connected Dock (serial number) and date-time for devices that can be placed in Axon Docks.

Body Camera Device Settings (Speaker volume, Vibration, Indicator Lights, and Stealth)

Error Status

Device Home and Point of Contact information

Note: The Reporting feature includes several evidence-related reports. For more information, see Reporting Overview.

You can export the results of an evidence search as a list in PDF, Excel, text, or CSV format.

Note: When evidence search results are exported in Microsoft Excel or CSV format, the Device Assignee First Name and Last Name are split into separate columns and a Badge ID column is included.

If the search results contain more than 500 evidence files, Evidence.com provides the list in 500-file segments and asks you to confirm the download of the next segment.

Search for evidence and refine the search until the search results represent the evidence list that you want to export.

Above the search results, click Export.

In the Select Format list, click the file format that you want for the exported evidence list and then, on the message box, click Export.

The evidence list downloads in the format that you specified.

If the evidence search results contain more than 500 evidence files, only the first 500 files are included in the downloaded list and Evidence.com displays a dialog box for downloading the next 500 files in the search results.

If you want to export evidence lists for additional evidence, click OK each time the dialog box appears.

The evidence lists download in a separate evidence list file for each 500-file segment of the search results.

System Requirements

Evidence Sync has been validated on the following Microsoft Windows versions:

Windows 10 Pro x64, Windows 8.1 x64, Windows 8 x64, Windows 7 Entertainment x64, Windows 7 Pro x64, and Windows XP 32-bit with SP3

Evidence Sync might operate with other Windows versions, but has not been validated.

Installation

Note: Do NOT connect an Axon or TASER device to your computer at this step.

Obtain a copy of the latest version of the Evidence Sync installation file.

If you have an Evidence.com account sign in to your account and go to the Help tab and click Download Sync to download the latest version of Evidence Sync, as described in this article.

If you do not have an Evidence.com account go to https://www.axon.com/info/sync-registration and fill out the request form. You should receive a confirmation e-mail in 2448 hours. Follow the instructions in the email to download the latest version of Evidence Sync.

Double-click the Evidence Sync installation file and follow the instructions to select the default language, accept the license agreement, and select additional tasks.

When the installation is complete, you can launch and sign in to Evidence Sync.

Tips when Signing In to Evidence Sync

When asked to enter your agency to sign in, use the Evidence.com sub-domain as the agency name. When you go to Evidence.com for your agency, you can see the sub-domain in your web browser’s address bar.

Example: If the Evidence.com URL for your agency is: https://youragencyname.evidence.com, then your sub-domain is youragencyname

Your Evidence Sync User name and Password are the same as your Evidence.com Username and Password.

If you have forgotten your User name or Password, click the Forgot Password link on the sign in page. A browser window opens and asks for your email address, what information you’ve forgotten, and to enter a security code.

Evidence.com sends an email to your address with a temporary password. Use the temporary password to sign in to Evidence.com, reset your password, and then use that password to login to Evidence Sync.

Microsoft released Internet Explorer 11 in 2013, but replaced it with Microsoft Edge in 2015. Since 2015, Internet Explorer has not received any updates other than security patches. The global community has largely moved on from Internet Explorer, with global usage numbers dropping below 3\% as of 2019.

Since the release of Internet Explorer 11 there have been many advancements in web technology and performance and Axon relies on many of these advancements to deliver the best experience possible. Due to Internet Explorer’s limitations, some of our most powerful features, such as Redaction Studio, are not fully supported. Additionally, the performance of many common features, such as Evidence Search, are significantly better in modern browsers. In order to ensure we continue to build the best possible products, some future features may not support Internet Explorer.

We recommend upgrading your agency to a newer browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge in order to ensure you continue to have access to all of the features of the Axon Network with the best possible performance. While we will continue to support Internet Explorer for our current features, support for future features will be determined on a case-by-case basis. New features that are not supported in Internet Explorer 11 will be noted in the Axon release notes.

Before users can access Axon Returns, they must have the Return Administration permission enabled for their Role.

Note: The pre-configured Admin, Armorer, and Lite Armorer Roles have the Return Administration permission enabled by default.

Agency Evidence.com administrators can modify existing Roles or create new Roles to enable the permission.

The Return Administration permission is found in the Admin Access section and must enabled for users to access the Axon Returns service. Note that the Role must have User Search and Inventory Search permissions, under Search Access, set to Allowed for the Return Administration permission to be available.

The following video provides information on setting the Return Administration permission.

User Manual

Downloading Evidence Sync from Evidence.com

If you do not have access to Evidence.com, use the following link to request an Evidence Sync installation file.

Request Evidence Sync

When asked to enter your agency to sign in, use the Evidence.com sub-domain as the agency name. When you go to Evidence.com for your agency, you can see the sub-domain in your web browser’s address bar.

If you do not normally sign in to Evidence.com, contact your agency's Axon administrator for the Evidence.com sub-domain information.

Example:in the example below, the Evidence.com URL for the agency is: https://taserseattle.evidence.com,which means the sub-domain istaserseattle

So you would enter taserseattle into the agency field.

Additional Evidence Sync Tips:

Your Evidence Sync User name and Password are the same as your Evidence.com Username and Password.

If you have forgotten your User name or Password, click theForgot Passwordlink on the sign in page. A browser window opens and asks for your email address, what information you’ve forgotten, and to enter a security code.

Evidence.com sends an email to your address with a temporary password. Use the temporary password to sign in to Evidence.com (not Evidence Sync), to reset your password, and thenuse that new password to login to Evidence Sync.

Axon Body 2 camera firmware updates for are normally accomplished while the camera is charging in the Axon Dock.

While a camera is in the Axon Dock, the camera Status LED will blink red and yellow to indicate a firmware update is in progress.

If you do not use an Axon Dock, you can update camera firmware using Evidence Sync.

Use a soft, damp cloth to clean the surface of the Axon Body 2 camera. Do not use harsh cleaners or solvents.

Do not immerse the Axon Body 2 camera in water or cleaning solutions.

If the Axon Body 2 camera lens becomes dirty, use a lens blower brush to clean it and then wipe it with a soft cloth if necessary.

You may moisten the cloth with isopropyl alcohol.

Do not use ammonia-based or similar type window cleaners on the camera lens.

Do not place the lens under running water or apply jets of water to the camera lens.

In order to access your Evidence.com agency, users who have received an invitation email must register with Evidence.com. Users must have to access to the email account that the administrator specified when adding the users to Evidence.com.

Invitations to join Evidence.com expire within 7 days. After an invitation expires, an agency administrator can re-invite the user.

Note: Agency administrators can assign devices to their agency’s Active users who have not yet registered on Evidence.com.

Locate the invitation email that Evidence.com sent to the address entered by your administrator while creating your Evidence.com user account.

Click the first link in the email.

Your default web browser opens your Evidence.com agency Registration page.

Note: Alternately, in the email, copy the invite code and then click the second link. After the registration page opens, paste the invite code and click OK.

Complete the registration form.

Click Submit.

Evidence.com sends you a welcome email.

You can find your agency domain by going to http://prod.Evidence.com and typing in your email address. It will direct you to your organization’s Axon Evidence (Evidence.com) account, thus providing your agency domain name.

For example, “YourAgencyPD.Evidence.com”

You must be an Axon Evidence (Evidence.com) Admin in order to register the dock. Your user name and password will be the same login credentials that you use to login to your Axon Evidence (Evidence.com) account.

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For other sales related questions, please email [email protected]

For existing customers, please contact either [email protected]

You can call customer service with any questions at 1 (800) 978-2737

Open a browser and sign in to your Evidence.com account.

On the menu bar at the top of the page, click Help.

Click Download View XLon the upper-right side of the page.

The View XL installation file is downloaded. The installation file can be copied and saved to other mobile data terminals (MDTs).

Run the installation file and follow the prompts to complete installation.

Double-click the Axon View XL desktop icon to run the file after installation.

Note: You must have an Axon Fleet dongle inserted into an open USB port of the MDT to connect Axon View XL to Axon Fleet cameras.

The TASER 7 CEW is designed to work with TASER 7 Cartridges manufactured by Axon Enterprise, Inc. Do not use cartridges made by other companies with a TASER 7 CEW.

TASER 7 Cartridges are distinguished by purpose and cartridge angle. Cartridge angle is the angle of separation between the top and bottom probes when they are deployed. Cartridge angle is printed on the top of a cartridge.

Close Quarter Cartridges (12-degree)

TASER 7 live cartridges are designed for self-defense. Live cartridges are identifiable by their black blast doors.

All TASER 7 Cartridges have a wire length of 25 feet (7.6 m). Twelve-degree cartridges can be effective in engagement ranges as close as 4 feet (1.22 meters). Twelve-degree cartridges have a black cartridge body.

Standoff Cartridges (3.5-degree)

TASER 7 Cartridges intended for longer range deployments have a 3.5-degree angle and can be effective at 11.5 feet (3.5 meters) or longer engagement ranges. The 3.5-degree cartridges have a gray cartridge body.

TASER 7 Hook-and-Loop Training (HALT) Cartridges (12- and 3.5-degree)

TASER 7 Training Cartridges are designed for use with the HALT Suit. Instead of having darts on the ends of their probes, training cartridges are tipped with hook fasteners that enable them to stick to the loop fasteners on the training suit. The training cartridges contain non-conductive line and will not transmit electrical pulses to the probes. TASER 7 HALT Cartridges have blue blast doors. HALT cartridges are available with a 12-degree cartridge angle to approximate the downrange characteristics of 12-degree live cartridges. HALT cartridges also are available with a 3.5-degree angle for training at longer distances. The 12-degree cartridges have a black body; the 3.5-degree cartridges have a gray body.

HALT cartridges will not work with previous generations of TASER simulation suits. Only HALT cartridges should be used with the new HALT Suit. Do not use simulation cartridges designed for other CEWs with the HALT Suit.

TASER 7 Inert Resettable Training Cartridge (12- and 3.5-degree)

TASER 7 Inert Resettable Training Cartridges, identifiable by their red blast doors, do not have probes or wires. When loaded into a CEW they simulate the appearance of a loaded cartridge on the central information display (CID) after the safety is shifted to the up (ARMED) position. They are available in different designs to represent 12- and 3.5-degree cartridges. The 12-degree cartridges have a black body; the 3.5-degree cartridges have a gray body.

Configuring Your CEW and Updating the Firmware (Online)

Note: Depending on your access settings, some of the options described here might not be available to you.

Confirm that the CEW’s safety is in the down (SAFE) position.

Remove the cartridges from the CEW. (See the applicable CEW user manual for more information on unloading cartridges.)

Connect the CEW to your computer with the USB download cable.

Start Evidence Sync

Double-click the SYNC desktop icon - OR -

Click Start > All Programs > SYNC and select SYNC.

Type your user information and click Sign in.

If you receive a message that your firmware needs an update, follow the onscreen instructions.

Click Device Settings (Figure 84).

Configure the device, as appropriate.

Whether you have an X2 (Figure 84), X26 (Figure 85), or X26P CEW (Figure 86), you can update the Device Name and Assignee.

If your CEW is an X2, you have additional options:

Determine whether an automatic shut-down performance power magazine (APPM) will stop only trigger-initiated CEW discharges or both trigger and ARC switch events. See the TASER X2 CEW User Manual for more information on APPM functioning.

Turn the LASER for 35-foot (10.7 m) Smart cartridges on or off.

Caution: If your administrator turns off the upload engineering logs option, Axonmay not be able to troubleshoot your CEW’s data remotely. It may be necessary to ship the CEW to Axonfor troubleshooting.

the downloads page

Configuring Your CEW and Updating the Firmware (Offline)

Video - Updating X2 firmware in Offline Mode

In offline mode, you can view CEW status. You also can update the firmware of an X2 or X26P CEW.

Confirm that the CEW’s safety is in the down (SAFE) position.

Remove the cartridges from the CEW. (See the applicable CEW user manual for more information on unloading cartridges.)

Connect the CEW to your computer with the USB download cable.

Start Evidence Sync

Double-click the SYNC desktop icon - OR -

Click Start > All Programs > SYNC and select SYNC.

From the SYNC menu, click Mode and select Offline.

Click Device Settings.

The information and options should be the same whether you have an X2 (Figure 87), X26P (Figure 88), or X26 (Figure 89) CEW.

If you have an X2 or X26P CEW and want to update the firmware, go to step 8.

Go to and download the appropriate CEW firmware to your computer.

In EvidenceSync, click Program Firmware.

Navigate to the firmware you downloaded (Figure 90).

Click Open.

Wait for the system to update your CEW’s firmware (Figure 91).

Updating X2 firmware in Offline Mode

This article provides an overview of evidence access control and the access list in Evidence.com.

Procedures for using the access list are linked below:

Adding Users and Groups to the Inside My Agency Access List

Modifying Inside My Agency Access List Information

Removing Users and Groups from the Inside My Agency Access List

Manually Restricting Evidence Inside My Agency

Removing Evidence Restriction

Providing Evidence Outside Your Agency

Access List Training Class Recording

Access Control Overview Video

What are Access Lists?

Access Lists are the workflow used to control access to evidence in Evidence.com. An Access List allows you to grant access to users and groups, as well as restrict access to only users and groups on the access list. Each piece of evidence has its own access list. So, you can individually manage access and restrict evidence as needed.

Default Access to Evidence

Default access is based on the user's assigned role. Additionally, any user added to the evidence access list is also granted access. For evidence that is not restricted, the access list is additive to initial role-based access. So, both role-based users and access list users are granted access to evidence. For restricted evidence, only users assigned to roles with the Access Restricted Evidence permission and those on the access list are granted access the evidence.

Access List Information

You can get a snapshot view of the number of users and groups on the access list for an evidence file on the Evidence Detail page. This view also shows if the evidence is restricted.

unauthenticated download Link from the evidence search page

A detailed view of user access can be found by clicking Inside My Agency to go to the Manage Access page for the evidence. The Manage Access page is used to add and remove users and groups from the evidence access list and to manually restrict the evidence.

The upper portion of the Manage Access page shows if the evidence is restricted, the number of users and groups on the access list, and the number of users that can view the evidence due to the permission settings for their assigned role. The upper portion of the page also includes the link to the evidence page, allowing users to easily copy the link so it can be pasted into reports, documents, and other applications. Note that anyone using the link must still sign into their Evidence.com account and be on the access list or have permission to view the evidence.

The image below is the same Manage Access page when the evidence is restricted, showing users assigned to a Role with View Any permission no longer have access. Only users and groups on the access list or that are assigned to a role with Access Restricted Evidence permission have access to the evidence.

The lower portion of the Manage Access page shows the users and groups on the access list for the evidence. The list shows the user or group name,access level permission, evidence access duration, and when the user or group was added to the list. If the evidence is restricted, only the users and groups on the list can view the evidence.

Restricted Evidence Access Control Role & Permission information

In general, access to restricted evidence is controlled by the access list. But users can be assigned to roles with a permission that allows them access to all restricted evidence in your agency. This permission is in the Evidence Management permissions section and requires a Pro License.

Access Restricted Evidence: This permission setting allows users to access all restricted evidence inside your agency without being on the evidence's Access List. This permission requires that Evidence Management View be allowed for the associated role.

Providing Evidence Outside Your Agency

Providing access to evidence for users outside your agency can be accomplished by adding users or groups to the Outside My Agency access list for the evidence from the evidence search page or evidence detail page. Additionally you can provide access to evidence using an .

Note: Axon Academy is part of the Law Enforcement, Corrections, Private Security network of the PoliceOne system. If you already are a member of one of their networks sites, your login credentials will grant you access on this site as well. Just Sign In or if you forgot your credentials, you can Recover your password.

Accessthe Axon Academy Registration page

Enter your first and last name, email, and create a password

Click Join Nowbutton so we can verify your law enforcementcredentials

Your law enforcement credentials will be manually reviewed, at which point you will have access to our full catalog of training events and courses

To benefit from the Groups feature, you should review the assignment of a key permission: whether users are permitted to view all evidence or only their own.

When you implement group-based evidence monitoring, users need the permission to view their own evidence only. When you add a user to a monitoring group, the Groups feature enables the user to view the evidence of all members in the groups being monitored.

If you previously allowed leaders to view all evidence in order to enable them to view the evidence of their subordinates, when you implement the Groups feature, you should change the permissions of leaders to view their own evidence only and rely on the Groups feature to enable appropriate access to evidence.

Additionally, the Groups feature has no effect on whether evidence search results show a user evidence that the user does not have permission to view. If a user is allowed the User Search permission, evidence search results list evidence that the user does not have permission to view, but from search results, the user can request access to the evidence.

Evidence.com also provides permissions for the following actions:

Creating, updating, and deleting groups.

Viewing group audit trails.

A group can be in one of two states:

Active From the moment you create a group and until you delete it, its state is Active. All group-related features are available for active groups.

Deleted When you no longer need a group, you can change its state to Deleted. The only feature available for a deleted group is the ability to view the audit trail of the group.

The Groups feature can be used to leverage the access control workflow to grant access to group members. This can reduce the number of individual users that have to be added to or removed from an evidence Access List. Additionally, if individual group members are added to or removed from the Group, those individuals will gain or lose access to existing Group evidence without having to take any other action.

Groups can also provide additional control of what evidence can be viewed by users. For example, with groups, you can grant unit leaders the ability to view the evidence of their team members only.

The Groups feature complements the Roles and Permissions feature. Unit leaders no longer must be granted permission to view all evidence of your agency, and you should remove this permission from leaders when you implement the Groups feature.

This section describes the Groups feature, the use of groups for evidence monitoring, and the group-related tasks that you can perform.

Groups and Membership

Each group that you create has a name and has one or more members. Group members can be users, groups, or a mix of users and groups. Users and groups can be members or more than one group. There are no default groups.

The following figure shows two groups that each have three users. The user in the middle is a member of both groups.

The following figure shows two groups that each have three users. Group 2 is made up of one user, that is shared with group 1, and another group.

Managing Group Access

You can set group access so it is able to be added evidence access list inside your agency and to be added to access lists at partner agencies.

There are three Manage Access Settings for a Group:

No access: The Group cannot be added to any access lists.

Inside my agency access: The Group can be added to evidence access lists inside your agency, but partner agencies will not see the Group in their access lists.

Partner agency access: The Group can be added to access lists inside your agency and at partner agencies.

Note: The ability to add Groups from partner agencies to the evidence access lists will be added in Evidence.com March release.

When a partner agency grants access to evidence, they can add any groups that have partner agency access. All members and monitors of the group receive a message notifying them that they have been granted access to the evidence.

For more information, see the Receiving Shared Cases from Partner Agencies section.

A group that is monitoring a group that receives a shared case from a partner agency can view the evidence of the shared case.

Monitoring Evidence with Groups

You can use the Groups feature to control whose evidence a user can view. For each group, you can specify users and other groups that can view the evidence owned by group members.

In order to take advantage of this capability, your group organization strategy should include:

Groups of users whose evidence needs to be monitored, such as unit members.

Groups of users who need to monitor evidence, such as unit leaders.

In the following figure, the group 3, 4, and 5 monitors are granted access to evidence owned by users in their respective groups. Additionally, users in group 1 are granted access to evidence owned by users in groups 3 and 4, but not group 5.

Note: In the preceding example, users who do not monitor group 5 evidence but who are allowed the User Search permission can see group 5 evidence listed in evidence search results but cannot view the evidence without first requesting access.

For users who must both monitor evidence and have their evidence monitored, add the users to groups being monitored and to groups who are monitoring. For example, in the preceding figure, users who are members of groups 1 and 3 can:

Monitor the evidence of users in groups 3 and 4

Have their evidence monitored by other users in group 1.

More than one group can monitor the evidence of another group. In the following figure, groups 1 and 2 have permission to monitor the evidence of group 4.

You can view the audit trail for an evidence file.

On the View Evidence page, the Audit Trail button appears above the evidence preview.

Click Audit Trail.

A dialog box provides options for viewing the entire audit trail or a portion of the audit trail.

If you want to view the whole audit trail, under View Entire Audit Trail, click Submit.

If you want to view a portion of the audit trail, under View Portion of Audit Trail, specify a date in either or both the From or To boxes and click Submit.

Evidence.com opens or downloads a PDF for the evidence audit trail. The exact behavior depends on the browser you use and its download settings for PDF files.

Save or view the audit trail PDF as needed.

You can add users one at a time or many at a time.

A user that you add has the status that you assign: Active or Inactive.

When you add a user with an Active status, Evidence.com emails to the user an invitation to join your Evidence.com agency. Invitations to join Evidence.com expire within 7 days. After an invitation expires, an agency administrator can re-invite the user.

When you add a user with an Inactive status, the user does not have access to your Evidence.com agency and does not receive notification that you created the user account. Evidence.com allows you to assign devices to an Inactive user and add Inactive users to groups.

Add One User

When you want to add one user to your agency, use the Add User feature.

On the menu bar, click Admin and then under Users, click Add User.

The Add User page appears.

In the following boxes, type the required information.

First Name(Required) The user’s first name.

Last Name (Required) The user’s last name.

Badge ID(Required) A unique badge ID that you assign. Typically, a user’s badge number in Evidence.com should match the user’s badge in other systems such as computer-aided dispatch (CAD) systems. This practice simplifies analysis and reporting of data aggregated from multiple systems. It also simplifies Evidence.com integration with your CAD system.

Rank (Optional) Select the appropriate Rank for the user.

Evidence Group(Optional) Select the appropriate Evidence Group for the user. See Evidence Groups from more information.

Username (Required) A unique username that you assign.

Email Address (Required) The unique Internet email address of the user.

External ID (Optional) A unique value, assigned by your organization, that identifies the user. If you do not assign a value, Evidence.com will automatically generate one. It is recommended that you determine a user ID strategy that best suits your needs.

In the User role list, click the role that you want to assign to the user.

In the Status list, click the status that you want to the user.

Active The user is able to register and sign in to Evidence.com immediately after you finish adding the user.

Inactive The user is not able to register or sign in to Evidence.com.

Click Add.

Evidence.com adds the user. If the user status is Active, Evidence.com sends the user an invitation email.

A notification message box appears.

On the message box, click the button for the action you want to take next.

Add Many Users

When you need to add many users to your Evidence.com agency, use the Import Users feature. This feature lets you create many user accounts quickly. You specify details about the new users in a file that you upload to Evidence.com.

You are limited to assigning the same user role to each user that you add from an uploaded file; therefore, create upload files that contain only users that you want to assign to the same user role. For example, create an upload file for users that you want to assign the Armorer role and create a different upload file for users that you want to assign the User role.

The supported file formats are the following formats:

Comma-separated values (CSV) file Supported by spreadsheet applications, such as Microsoft Excel.

Text (TXT) file Supported by text editors and word processors. It is recommended that you use a text editor such as Microsoft Notepad to ensure that the file format is correct.

In either format, you specify the following information for each user:

First name

Last name

Email address

Badge ID

Username

Status

External ID (optional if not provided, Evidence.com will automatically generate one)

Rank(optional the Rank Name, as entered in Axon Evidence.com for your agency, for the user)

Evidence Group (optional the Group ID number for the Evidence Group, listed as the External ID on the Group page)

Note: In order to complete the registration process, users must have access to the email addresses that you specify.

On the menu bar, click Admin and then under Users, click Import Users. The Import Users page appears.

Download the example file for the format that you want to use.

Make a copy of the example file and assign it a meaningful file name.

Open the file in the appropriate application. For a .txt file, use a text editor. For a .csv file, use a spreadsheet application.

The first row or line of the file contains column names. The second and third row or line is an example.

Delete the second and third lines. Do not delete the first line. Evidence.com expects the first line to contain the column names.

For every user that you want to add, include a line in the file that specifies values for the user first name, last name, email address, and badge ID. You can include an external ID, but this value is not required. Ensure that you separate the values in each row or line appropriately:

In a .txt file, ensure that you add a tab after each value.

In a .csv file, ensure that each value is in the cell beneath the applicable header.

Save the file.

In Evidence.com, if your session has timed out, sign in again and return to the Import Users page by clicking Admin and then, under Users, clicking Import Users.

Click Choose File and, in the dialog box that opens, select the file on your computer, and then click Next.

Evidence.com displays a list of the users found in the uploaded file.

For each user that you want to add, select the check box to the left of the user first name.

In the Role for all users list, click the user role that you want to assign to each user that you selected and then click Next.

Evidence.com displays a confirmation page. The role to be assigned to each user is noted near the bottom of the page.

Review the user information a final time and then click Next.

Evidence.com imports the users and sends each user an invitation email.

A message box displays buttons for importing more users or ending the process.

Click the button for the action you want to take next.

Insert the Axon Body 3 camera into Axon Body 3 Dock bay to upload videos and charge the camera’s battery.

DO NOT unplug the power supply from the Axon Dock while Axon devices are inserted in the bays.

A fully charged camera battery should provide enough power for approximately 12 hours of normal operation. Recharging a battery after a 12-hour use can take up to 5 hours if you are recharging your Axon Body 3 camera from Axon Body 3 Dock.

The Axon Body 3 Dock only functions as an Ethernet adapter, an unmanaged network switch, and charger. This allows your Axon Body 3 camera to be docked in any Axon Body 3 Dock, and still connect to your agency’s Axon Evidence.com account to upload video.

If the battery depletes significantly during use, the camera display will show LOW BATTERY and the camera emits 4 quick tones and 4 short vibrations. This message indicates that approximately 20 percent of the battery capacity remains. The message is repeated after every 5 percent decrease in battery capacity.

Always recharge a depleted battery as soon as reasonably possible using an Axon Dock.

Camera Internal Clock

Axon Body 3 cameras should be regularly placed in an Axon Dock to update the camera’s internal clock.

Device Status

LED

Recommended Action

Initial connection (momentary)

Solid red

Wait

In queue awaiting upload, battery charging

Data uploaded, battery still charging

Solid yellow

Wait

Data uploaded, power pack ready and fully charged

Solid green

It is OK to use the power pack in your CEW

Power pack error

File failed to transfer on previous attempt

Blinking red

Remove the power pack from the bay module and insert it in the CEW. Wait 5 minutes. Remove the power pack from the CEW and re-insert it in the bay module. If the LED still blinks red, contact your agency administrator.

Uploading data

Firmware update/internal battery charging

Blinking yellow

Wait. DO NOT remove the power pack from the TASER 7 Dock.

Network error (no connection)

Cycling all colors

Check the network settings

Other

LED off

If the bay is empty, insert a power pack. If a power pack is inserted in the bay and the LED is off, contact your agency administrator.

Quick Start Guide

User Manual

Positive Safety Lock Installation Guide

submit a ticket

Latest Firmware

v4.037 | Released February 5, 2018

Please to request the latest firmware.

You can add categories to and remove them from evidence files on the Evidence Detail page for the evidence. Additionally, you can add categories to multipleevidence files from the search results page.

The Categories area appears on the Evidence Detail page in the heading below the evidence Title and ID and on the right side of the page. It lists the categories that the evidence is assigned to, if any.

To add or remove a category from the Evidence Detail page:

If no categories have been added to the evidence, click Add Category. If categories have been added, to the right of Categories, click (edit).

The Select a category list appears. If the evidence is already assigned to categories, an X appears beside each assigned category.

In the Select a category list, click the appropriate category and then click Save.

The category appears at the bottom of the list of assigned categories.

If you want to remove the evidence from a category, click the X next to the category name.

The category is removed from the list of assigned categories.

To add a category from the search results page:

Search for the evidence that you want to add a category to.

For each evidence file that you want to add a category to, select the check box to the left of the evidence ID.

Above the search results, click Add Category.

The Add a Category dialog box appears.

In the Select Category list, select the category that you want to add to all the selected evidence files.

Click Update.

The systems displays a success message. Click Close to continue.

You are returned to the search results and the category column for each of the selected evidence files is updated with the category.

EvidenceSync has a default folder for saving downloaded TASER CAM, Axonvideos, and CEW logs. If you prefer to put the files in a different location, follow the steps in this procedure.

Click Start and select All Programs.

Click SYNC and select SYNC.

Click SYNC, select Mode, and then select Offline (Figure 8)

Click SYNC, select Data Folder, and then select Change (Figure 9).

Click the Libraries folder and navigate to where you want to put the videos (Figure 10).

After navigating to the new location, click Select Folder (Figure 11).

Quick Start Guide

User Manual

Positive Safety Lock Installation Guide

submit a ticket

Latest Firmware

v4.037 | Released February 5, 2018

Please to request the latest firmware.

Headset

Color

State

Indication

Red

Solid

Low Battery (less than 15\%)

White

Solid

Screen is on

White

Blinking

Oculus Go is rebooting

Blue

Blinking

Connecting to app

Purple

Blinking

Factory reset

Orange

Solid

Headset is starting up

Headset when Plugged In

Color

State

Indication

Green

Solid

Battery is charging (above 95\%)

Orange

Solid

Battery is charging (below 95\%)

To connect to Wi-Fi:

From the main menu, select Settings.

Select the Wi-Fi network name/SSID.

Select the Password field and use the controller to enter password with the onscreen keyboard.

Select Connect to start using that Wi-Fi network.

Important: The Oculus Go headset should be connected to a primary Wi-Fi network. It is not compatible with networks that use captive portals. Acaptive portalis a web page that prompts you to interact with it before connecting you to the internet andare commonly used by public Wi-Fi networks. This type of network will not work to set up your Oculus Go, but may work after your initial setup.

If you experience issues connecting to your Wi-Fi network, try the following:

Ensure the network name/SSID is entered correctly.

Check to ensure other devices can connect to internet on the same wireless network.

Consult with your IT department/help desk to troubleshoot your local network.

This process allows you add files to an existing case or create a new case with the files.

Click the check box for each file you want to add to a case.

Click Add to Case. The Add to Case panel appears.

Type the Case ID.

The Case field will show a list of matching case as you enter the information. Select the appropriate Case or type a new ID.

Click Apply.

The files will be added to the case or, if the case does not already exist, the case will be created when the files are uploaded to Evidence.com.

You can contact Axon Technical Support by phone or email.

Phone:

North America: 1-800-978-2737 ext 2

UK: +44 1-327-709-666

Australia: 1-800-512-069

New Zealand: 1-800-005-161

Other International: [your country code]-800-787-82878

Email:

Send an email to [email protected]

Please include the following:

Your name

Your email

Your phone number

Your agency and agency address

Information on why you are contacting us

Axon View is an application (or app) that allows you to play video files that are currently stored on an Axon camera, to apply metadata tags (such as case ID) to video files.

Additionally, if allowed by your agency, you can adjust the settings of your Axon camera.

Device Requirements

As of June 2019, Axon mobile applications will only support the following operation systems:

iOS devices: iOS 10 and above. The latest version is iOS 12.

Android devices: Android 5.0 and above. The latest version is Android 9.

Axon mobile applications that were installed on the devices with the older operating systems before June 2019 will continue to function, but those applications will not receive version updates.

Installing Axon View for iOS

Axon View for iOS is available as a download in the App Store.

On the iOS mobile device, open the App Store app.

Tap the search box, type Axon View, and tap Search.

In the list of search results, tap Axon View.

Tap Get and then tap Install.

Tap Accept.

Axon View downloads and installs.

Tap Open.

Axon View opens.A Notifications dialog box appears.

Tap OK.

Note: You can change notification settings later, as needed. For more information, see the Notifications section.

Installing Axon View for Android

Axon View for Android is available as a download in the Google Play Store.

On the home screen of the Android device, tap the applications icon. This icon is typically located in the lower right corner of the home screen.

Swipe right or left until you find the Play Store icon.

Tap Play Store.

Tap the search box, type Axon Viewand tap Enter.

In the list of search results, tap Axon View.

Tap Install.

Tap Accept.

Axon View downloads and installs.

Tap Open.

Axon View opens. A Notifications dialog box appears.

Tap OK.

Note: You can change notification settings later, as needed. For more information, see the Notifications section.

The current version and all training bulletins can be found on the Resources section of the Training page. You may also contact [email protected] with any questions.

All 4th generation Axon cameras (Axon Body 2, Axon Flex 2, and Fleet system) and future cameras made by Axon Enterprise, Inc. havethe abilityto embed a visual watermark containing the date, time, model and serial number of the camera in the upper-right corner of captured videos.

The watermark date and time information uses the ISO 8601 international standard to indicatetime in a 24-hour format and adds a Zzone designator directly after the time to denotezero offset from Coordinated Universal Time (UTC) time. This is also know as Zulu time, since Zulu is the NATO phonetic alphabet word for Z.

Webelieve that it is critical to maintain the UTC unified time standard for all videos to help ensure the accuracy of when the recorded events occurred. Therefore we do not support customization of the watermark to match a particular customer's local time zone.

However, we understand this can be unclear when viewing videos. To help alleviate this, we have added the following:

When a video is uploaded, Evidence.com converts the time for each video to local time zone and shows that time in the metadata sectionadjacent to the video player. However, the watermark date and time in the video remain in UTC time, as shown in the image below.

British Summer Time

Note: In cases where the camera internal clock is not set, the watermark will show that the time was not set when the video was recorded. If the camera internal clock is not set, the camera provides an audio prompt of five quick beeps every 20 seconds. To set the camera internal clock, place it in an Axon Dock or connect to the Evidence Sync application.

Customers can disable the watermark for their cameras through the Device settings in Evidence.com. The watermark can be disabled separately for Body Worn Cameras (Axon Body 2 and Axon Flex 2) and Fleet system cameras, but disabling the watermarkaffects all cameras of that type at the agency.

FAQs

What is the difference between GMT and UTC?

Greenwich Mean Time (GMT) is often interchanged or confused with Coordinated Universal Time (UTC). But GMT is a time zone, while UTC is a time standard.

Although GMT and UTC share the same current time in practice, there is a basic difference between the two:

GMT is a time zone officially used in some European and African countries. The time can be displayed using both the 24-hour format (0 - 24) or the 12-hour format (1 - 12 am/pm).

UTC is not a time zone, but a time standard that is the basis for civil time and time zones worldwide. This means that no country or territory officially uses UTC as a local time.

How does Daylight Saving Time affect UTC and GMT?

UTC and GMT do not change for Daylight Saving Time (DST).

However, some of the countries that use GMT switch to different time zones during their DST period. For example,during the summer months the United Kingdom uses (BST), which is one hour ahead of GMT.

How do I disable the watermark for my cameras?

The watermark can only be disabled by Evidence.com users with Edit Device Settings permission.

To disable the watermark for Axon Body 2 and Axon Flex 2 cameras:

On the menu bar, click Admin, and then under Devices, click Body CameraSettings. Under Axon Body 2 and Axon Flex 2 find the Watermark setting, select Disable Watermark on Videos, and then click Save Settings.

To disable the watermark for Axon Fleet systemcameras:

On the menu bar, click Admin, and then under Devices, click Fleet Settings. find the Watermark setting, select Disable Watermark on Videos, and then click Save Settings.

When the display screen of your X26E shows 00 this indicates that the weapon is not able to read the battery properly.

Clean the contacts of the battery and CEW

Take a known working battery and insert it into the CEW

If cleaning the contacts and using a new battery do not resolve the 00 error, please send the battery and CEW into Axonfor inspection.

Before an Axon Body 3 camera can be used, it must be registered to your agency. This guide provides information about the out-of-the-box registration process for Axon Body 3 cameras. Additionally, Axon recommends fully charging and assigning an Axon Body 3 camera before using the camera.

Prerequisites: In addition to an Axon Body 3 camera, registration requires:

Axon Device Manager (ADM) installed on an appropriate device - If you already have ADM installed, ensure you have v3.0.3 (Android) or v2.0.3 (iOS) or higher.

Note: You must have device management permissions to use ADM. If you aren’t sure if you have permissions to use ADM, contact an Axon Evidence administrator for your agency to check on your permissions.

An Axon Body 3 Dock connected to power and the Internet (a green LED is visible on the WAN port). See the Axon Body 3 Dock Installation Manual for information on installing a dock.

Before starting, Axon recommends that you familiarize yourself with the camera buttons by reviewing the information in the Axon Body 3 Functions Guide or Axon Body 3 User Manual.

You can register multiple cameras, up to 100, at one if you have an Axon Dock bay for each camera. You must keep your mobile device with ADM within 30 feet of all the cameras you are registering.

Un-box the Axon Body 3 camera. Power on the camera by pressing the Power button, on top of the camera, until you feel short vibration.

The camera starts and the camera display, on top of the camera, shows DOCK DEVICE.

Place the camera in the Axon Body 3 Dock.

The camera display shows Register Device, the Operation and Triad LEDs are solid blue.

Open ADM and tap the Settings icon () in the upper left.

Under the Registration heading, tap Devices and then tap Axon Body 3.

Review the device registration setup and tap Next to move to the next screen. Tap Start Scan when you are ready to start the registration process.

>

ADM detects and prepares unregistered cameras. The number of detected and prepared cameras appears at the top of the ADM screen.

When a camera is prepared, the Operation and Triad LEDs blink green.

Go to the camera with blinking green LEDs and press the Select button (located between the volume buttons). The Operation and Triad LEDs will stop blinking and show a solid color when registration is complete. The LED color reflects the current battery capacity.

The camera display will show your agency name with a check mark for approximately 2 seconds to indicate the camera is registered to your agency. Then the display will change to show NOT ASSIGNED to indicate the camera is ready to be assigned to a user.

If there is a problem with preparing the camera, ADM will show an error.

Tap Errors to review the error information on ADM and refer to the following table for your action.

Error Number

Action

-1, 33, or 49

Tap Dismiss All and allow ADM to retry registration.

45 or 47

Tap Dismiss All and allow ADM to retry the registration. It can take the camera approximately 30 seconds to get an Internet connection. If the camera is in the dock for less than 30 seconds and the error is displayed, then continue to tap Dismiss All.

If the error persistsafter retrying to register several times over a 2 minute period, then check the Internet connection for the dock with the camera showing the error and troubleshoot the dock internet connection.Common connection issues include agency firewall settings.

46

Tap Dismiss All. Try to sign in to your agency’s Axon Evidence account. If you can sign in, retry registration. Otherwise, contact Axon Technical Support to see if there are any issues with Axon Evidence.

34, 48, or 50

Contact your Axon Representative or Axon Technical Support for assistance.

If the same camera persists in showing an error, contact your Axon Representative or Axon Technical Support for assistance.

When you have registered all the detected cameras, tap Finish. ADM shows a list of camera serial numbers that have been registered at your agency during this session.

If you are registering more cameras, tap Scan More to restart the registration process.

If you are done registering cameras, tap Close to exit the registration process.

Cameras that are successfully registered can be charged and assigned to users.

Generally, you can change your password as needed. However, your agency may have added certain password configuration requirements for your password. Contact your agency’s Axon Evidence.com administrator for information about password requirements.

In the upper-right corner of the page, click your user name.

The My profile page with your User Information is shown.

Under Security Settings, click Update Password.

The Update Password dialog box is shown.

Type your password in the Current Password field.

Then type your new password in theNew Passwordfield and type it again in theConfirm New Password field.

Click Update.

A banner message notifies you about the success of the password change.

Note: Fleet Settings configuration is only available to agencies that use Axon Fleet.

The Fleet Settings page is used to define default settings for Fleet system cameras. The page provides settings such as video quality, video pre-event buffering, audio mute control, and indicator light control.

See Fleet Setting Descriptions below for additional information about each Fleet camera setting.

Note: Some setting changes can only be enforced on each Axon Fleet camera after the camera is updated by Axon View XL or has been inserted in an Axon Dock or connected to an Evidence Sync application.

Video quality settings provide the ability to define the Axon video encoding rate or the space used per hour of recording. This is useful for agencies wanting to reduce the impact of Axon video uploads on the agency’s Internet connection.

Note: To ensure that the quality of videos is acceptable, it is strongly recommended that you always validate the effect of the configured camera settings.

On the menu bar, click Admin, and then under Devices and Applications, click Axon Fleet 1 & 2.

The Axon Fleet Settings page displays sections for settings affecting all Axon Fleet cameras for your agency.

For each setting, choose the option that best supports your agency’s policies regarding video and audio usage.

See Fleet Setting Descriptions below for additional information about each Fleet camera setting.

At the bottom of the page, click Save Settings. Evidence.com saves the camera settings.

Fleet Setting Descriptions

This section provides additional details for each of the settings on the Fleet settings page. The front camera light and quality settings can be set separately for the Fleet Front and Back cameras. When View XL is connected to Evidence.com, it automatically checks for and applies any updated Axon Fleet configuration settings every 10 minutes.

Video Settings

Pre-Event Buffering

This setting determines if video will be recorded in the pre-event buffer.

Show Recording Status with Front Camera Light

This setting enables the visible indication of the recording status on the front of the camera using the battery led. During pre-event buffering the light will blink green. During recording the light will blink red.

Quality Settings

This sets the video quality that Fleet cameras will record in. Each Fleet camera can have a different setting. Higher quality videos will take up more storage space. For the best balance of quality and storage space, Axon recommends that the cameras record in low HD

User Configurable Modes: Stealth and Indicator Lights

This setting allows Fleet camera users to turn on or off (toggle) stealth mode or indicator lights. Axon Fleet cameras emit lights and sounds when they are switched on or off, and when a user starts or stops recording. When officers enable stealth mode, all lights and sounds are turned off. Officers can change the brightness or turn off the LED indicator light on the front of the camera.

Watermark

This setting controls whether or not a permanent watermark appears in the upper right corner of all Fleet videos. The watermark displays the date, time, and camera serial number for the duration of the video.

The watermark time uses the ISO 8601 international standard 24-hour format with a trailing Z for “Zulu” or “zero hours” from Coordinated Universal Time (UTC) time standard.

Why does the Watermark use UTC time?

UTC is based on Greenwich Mean Time (GMT) however the use of UTC is preferred because Greenwich observes daylight savings time in the form of British Summer Time (BST), then switches back to GMT in the winter.

The International Organization for Standardization (ISO) created the Coordinated Universal Time (UTC) as a way to represent dates and times using numbers in a form that is accepted by the national standardization body in most countries globally. This standard is used by most militaries and the aviation industry worldwide to ensures that all references to time are coordinated to the same standard.

Axon believes it is critical to maintain the UTC time standard for all videos and therefore cannot support customization of the watermark to match a particular customers local time zone.

After uploading, Evidence.com converts the time for each video to local time shown in the upper right corner next to the video player.

Audio Settings

Camera Audio Recording

This sets if the Fleet cameras, Front and Back, will record audio while recording video. To prevent Fleet cameras from recording audio, select Disable Camera Audio Recording.

Toggle Camera Audio Recording

This setting controls if your users can use View XL to enable or disable audio recording while the Fleet cameras are recording video. This setting is only applicable if the Camera Audio Recording setting is set to Enable Camera Audio Recording. When Allow Users to Toggle Camera Audio is selected, additional audio controls are available to the users in View XL. If you do not want your users to be able to mute audio recording, select Prohibit Users from Toggling Camera Audio.

Pre-Event Buffering Audio Recording

This setting determines if audio will be recorded in the pre-event buffer.

Activation Settings

Speed Activation

Important: You must have a GPS enabled router and the GPS must be configured for use with Axon Fleet for the Speed Activation setting to function

This setting allows you to set the vehicle speed threshold when your Axon Fleet Front camera transitions from Buffering to Event mode to record video. Recording starts when the set speed threshold is exceeded. Use the Speed Activation slider to set the speed. Speed activation is off by default.

AccelerationActivation

This setting enables Fleet cameras to transition from Buffering to Event mode when sensors detect very high sudden changes in acceleration, usually associated with vehicle accidents or crashes. This setting is disabled by default.

Offload Settings

Auto Offload Timer

This sets the amount of time that evidence is stored in View XL before being automatically queued for upload to Evidence.com. It can be configured for immediate queuing or with a delay of 1 to 12 hours, set in one-hour increments.

For additional information on using Axon cameras with a smart device,Go to the Axon View section of the Axon Help Centerfor detailed information about using Axon View.

Note: Internet access is required for pairing an Axon Body 3 camera with Axon View. The security model for Axon View with an Axon Body 3 camera requires server login access when pairing and when the authorization on the camera expires (approximately every 10 days).

Turn on the Axon Body 3 camera.

Open Axon View, select an Axon Body 3 camera and tap Initiate Pairing.

On the Axon Body 3 camera, simultaneously press the Program and Event buttons and then release them (do not hold the buttons).

You will hear three short rising-pitch tones, the Operation LED will blink blue, and PAIRING is shown on the camera display.

Follow the Axon View on-screen instructions.

If your weapon CID displays a Major Fault over the battery connect the device to Evidence Sync to synchronize the internal clock and check for a firmware update.

If the issue remains after this synchronization the device will need to be sent to AxonRMA for inspection.

The Arc switch is used to employ a Warning Arc Display. Arc switch functions are described in Warning Arc Display. The weapon will arc for as long as the Arc switch is held down. If there has been a probe deployment, a momentary press of any Arc switch will result in 5-second activation across the front of the weapon, or across all deployed cartridges. If you press the Arc switch and hold it before releasing it, the discharge ends when the switch is released.

Optional download kits are available to permit agencies to access the deployment information in the X26P CEWmemory through the EvidenceSync software (Online or Offline).

Note: If you have a TASER CAM HD recorder, please see the TASER CAM HD for downloading instructions.

The X26P CEWuses a USB adapter (download cable) to connect to any Windows XP SP3 or better computer. The simplicity of USB makes using the Dataport Download Kit an easy, fast process. The cable connects to the CEWthrough the battery compartment.

The EE error is displayed on the CID when there is a poor battery connection, generally caused by dirty battery contacts.

Resolution:

Clean off the connectors on the battery itself and inside the battery bay on the CEW.