
Alan is a great leader. Not only does he care about the welfare and career prospects of his employees, but he understands that the best ideas can come from all levels of an organization, that often the employees who have the most day-to-day customer interaction, rather than executives who are more removed from that interaction, can provide solutions for process improvement. That employee-driven leadership philosophy has created an atmosphere of approachability. Everyone feels comfortable putting forward ideas and working together.
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