11
NPS
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Baillie Lumber
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About Baillie Lumber's Brand
Baillie Lumber is one of America's premier hardwood lumber companies. At Baillie, we provide hardwood lumber solutions that help your
Brand at a Glance
73%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Baillie Lumber NPS
Baillie Lumber's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Baillie Lumber's customers would recommend using the product based on a scale of -100 to 100.
Baillie Lumber Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Baillie Lumber NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
Jun 2023 100 | Jun 2023 | 100 |
Jul 2023 33 | Jul 2023 | 33 |
Dec 2023 25 | Dec 2023 | 25 |
Feb 2024 40 | Feb 2024 | 40 |
Jun 2024 17 | Jun 2024 | 17 |
May 2025 29 | May 2025 | 29 |
Jul 2025 13 | Jul 2025 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Baillie Lumber NPS by Gender
Baillie Lumber's NPS was rated 34 by Male customers on Comparably.
Male
34
Baillie Lumber's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Baillie Lumber's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Baillie Lumber Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Baillie Lumber users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Baillie Lumber Customer Loyalty Score by Gender
Baillie Lumber's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Baillie Lumber Product Quality
4/5
Baillie Lumber has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Baillie Lumber Product Information
Baillie Lumber’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.baillie.com
- Company Size
- 201-500 Employees
Quick Insights into Baillie Lumber Product Quality
Baillie Lumber's Product Quality score was rated highest by Male customers.
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Ranked Baillie Lumber Product Quality the Highest
Baillie Lumber Product Quality Score by Gender
Baillie Lumber's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Baillie Lumber.
Male
5/5
Female
N/A
Baillie Lumber Pricing
Baillie Lumber ROI & Value For Money
4/5
Baillie Lumber has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Baillie Lumber ROI
Baillie Lumber's ROI score was rated highest by Male customers.
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Ranked Baillie Lumber ROI the Highest
Baillie Lumber ROI Score by Gender
Baillie Lumber's ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Baillie Lumber Customer Satisfaction (CSAT)
Baillie Lumber Customer Satisfaction (CSAT) Score
83 / 100
Baillie Lumber has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Baillie Lumber Customer Satisfaction
Baillie Lumber's Customer Satisfaction score was rated highest by Male customers.
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Ranked Baillie Lumber Customer Satisfaction the Highest
Baillie Lumber Customer Satisfaction Score by Gender
Baillie Lumber's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Baillie Lumber.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Baillie Lumber Customer Service
4/5
Baillie Lumber has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Baillie Lumber's Customer Service
Address
P.O. Box 6, 4002 Legion Drive, Hamburg, NY
Website
http://www.baillie.com
Phone Number
(716) 649-2850
Quick Insights into Baillie Lumber Customer Service
Baillie Lumber's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Baillie Lumber's Customer Service score.
Ranked Baillie Lumber Customer Service the Highest
Baillie Lumber Customer Service Score by Gender
Baillie Lumber's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Baillie Lumber.
Male
4.3/5
Female
N/A
Baillie Lumber as an Employer
2.4/5
Baillie Lumber has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Baillie Lumber scored a 11 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of Baillie Lumber would recommend the brand to a friend. ENPS measures how likely Baillie Lumber employees would recommend working at Baillie Lumber to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-47
eNPS Score
| 20% | Promoters |
|---|---|
| 13% | Passive |
| 67% | Detractors |
