34
NPS
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Brand Page
BAMKO
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About BAMKO's Brand
Product Development
Brand at a Glance
81%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
BAMKO NPS
BAMKO's Net Promoter Score (NPS) is a 34 with 56% Promoters, 22% Passives, and 22% Detractors. Net Promoter Score tracks whether BAMKO's customers would recommend using the product based on a scale of -100 to 100.
BAMKO Overall NPS
| 56% | Promoters |
|---|---|
| 22% | Passives |
| 22% | Detractors |
BAMKO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Oct 2022 50 | Oct 2022 | 50 |
Jun 2023 60 | Jun 2023 | 60 |
Jul 2023 49 | Jul 2023 | 49 |
Oct 2024 43 | Oct 2024 | 43 |
Nov 2024 25 | Nov 2024 | 25 |
Dec 2024 33 | Dec 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BAMKO Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of BAMKO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BAMKO Product Quality
4/5
BAMKO has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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BAMKO Product Information
BAMKO’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.bamko.net
- Company Size
- 51-200 Employees
Industry
Tech
Media
BAMKO Pricing
BAMKO ROI & Value For Money
3.9/5
BAMKO has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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BAMKO Customer Satisfaction (CSAT)
BAMKO Customer Satisfaction (CSAT) Score
83 / 100
BAMKO has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BAMKO Customer Service
3.8/5
BAMKO has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About BAMKO's Customer Service
Address
Los Angeles, CA
Website
https://www.bamko.net
Phone Number
310-470-5859
BAMKO as an Employer
3.0/5
BAMKO has a 3.0/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
BAMKO scored a 34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of BAMKO would recommend the brand to a friend. ENPS measures how likely BAMKO employees would recommend working at BAMKO to a friend.
Net Promoter Score
34
NPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
