11
NPS
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Bank of Baroda
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About Bank of Baroda's Brand
Bank of Baroda is an Indian state-owned banking and financial services company headquartered in Vadodara in Gujarat, India.
Brand at a Glance
89%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Bank of Baroda NPS
Bank of Baroda's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Bank of Baroda's customers would recommend using the product based on a scale of -100 to 100.
Bank of Baroda Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Bank of Baroda NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 15 | May 2024 | 15 |
Jun 2024 13 | Jun 2024 | 13 |
Jul 2024 13 | Jul 2024 | 13 |
Aug 2024 12 | Aug 2024 | 12 |
Sep 2024 10 | Sep 2024 | 10 |
Oct 2024 8 | Oct 2024 | 8 |
Dec 2024 10 | Dec 2024 | 10 |
Apr 2025 10 | Apr 2025 | 10 |
Jun 2025 10 | Jun 2025 | 10 |
Aug 2025 11 | Aug 2025 | 11 |
Oct 2025 10 | Oct 2025 | 10 |
Mar 2026 10 | Mar 2026 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bank of Baroda NPS by Gender
Bank of Baroda's NPS was rated 0 by both Female and Male customers on Comparably.
Male
0
Bank of Baroda's NPS was rated by Male customers on Comparably.
45%
Promoters
10%
Passives
45%
Detractors
Female
0
Bank of Baroda's NPS was rated by Female customers on Comparably.
36%
Promoters
28%
Passives
36%
Detractors
Bank of Baroda NPS by Ethnicity
Bank of Baroda's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -14 | Asian or Pacific Islander | -14 |
Other 0 | Other | 0 |
Bank of Baroda NPS by Age
Bank of Baroda's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Bank of Baroda NPS by Usage
Bank of Baroda's NPS was rated the highest by customers who have used Bank of Baroda's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
2 to 5 Years 10 | 2 to 5 Years | 10 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 0 | Over 10 Years | 0 |
Bank of Baroda Customer Reviews
Out of the 4 Bank of Baroda customer reviews 3 were positive and 1 was constructive. Bank of Baroda customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Bank of Baroda Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Bank of Baroda users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bank of Baroda Customer Loyalty Score by Gender
Female customers rated Bank of Baroda's Customer Loyalty score 11% higher than Male customers.
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Male
81%
Yes
Female
92%
Yes
Bank of Baroda Customer Loyalty Score by Ethnicity
Bank of Baroda's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bank of Baroda.
74
out of 100
Asian or Pacific Islander
86
out of 100
Other
Bank of Baroda Customer Loyalty Score by Age
Bank of Baroda's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Bank of Baroda.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 87% | 18-25 | 87% |
26-30 70% | 26-30 | 70% |
Bank of Baroda Customer Loyalty Score by Usage
Bank of Baroda's Customer Loyalty score was rated the highest by customers who have used Bank of Baroda's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bank of Baroda Customer Loyalty Score by Industry
Bank of Baroda's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Bank of Baroda Product Quality
4/5
Bank of Baroda has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Bank of Baroda Product Information
Bank of Baroda’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Bank of Baroda's product the highest. Reviewers from the Banking and Financial Services industry rated Bank of Baroda the lowest at 3.3.
- Company Size
- 10,000+ Employees
Industry
Banking
FinTech
Quick Insights into Bank of Baroda Product Quality
Bank of Baroda's Product Quality score was rated highest by customers who have used Bank of Baroda's products/services for 1 to 2 Years, and rated lowest by customers ages 26-30.
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Ranked Bank of Baroda Product Quality the Highest
Ranked Bank of Baroda Product Quality the Lowest
Bank of Baroda Product Quality Score by Gender
Female customers rated Bank of Baroda's Product Quality score 0.2 stars higher than Male customers.
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Male
3.6/5
Female
3.8/5
Bank of Baroda Product Quality Score by Ethnicity
Bank of Baroda's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bank of Baroda.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 3.8 | Other | 3.8 |
Bank of Baroda Product Quality Score by Age
Bank of Baroda's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bank of Baroda.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 2.8 | 26-30 | 2.8 |
Bank of Baroda Product Quality Score by Usage
Bank of Baroda's Product Quality score was rated the highest by customers who have used Bank of Baroda's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Bank of Baroda Product Quality Score by Industry
Bank of Baroda's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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Bank of Baroda Pricing
Bank of Baroda ROI & Value For Money
3.8/5
Bank of Baroda has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Bank of Baroda's overall ROI score rated by its users and customers.
Bank of Baroda Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Bank of Baroda.
Quick Insights into Bank of Baroda ROI
Bank of Baroda's ROI score was rated highest by customers who have used Bank of Baroda's products/services for 1 to 2 Years, and rated lowest by customers who have used Bank of Baroda's products/services for Less than 1 Year.
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Ranked Bank of Baroda ROI the Highest
Ranked Bank of Baroda ROI the Lowest
Bank of Baroda ROI Score by Gender
Female customers rated Bank of Baroda's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Bank of Baroda.
Male
3.3/5
Female
3.8/5
Bank of Baroda ROI Score by Ethnicity
Bank of Baroda's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bank of Baroda.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 3.4 | Other | 3.4 |
Bank of Baroda ROI Score by Age
Bank of Baroda's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bank of Baroda.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 2.8 | 26-30 | 2.8 |
Bank of Baroda ROI Score by Usage
Bank of Baroda's ROI score was rated the highest by customers who have used Bank of Baroda's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Bank of Baroda ROI Score by Industry
Bank of Baroda's ROI score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Bank of Baroda Customer Satisfaction (CSAT)
Bank of Baroda Customer Satisfaction (CSAT) Score
83 / 100
Bank of Baroda has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
37%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
4%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bank of Baroda Customer Satisfaction
Bank of Baroda's Customer Satisfaction score was rated highest by customers who have used Bank of Baroda's products/services for 1 to 2 Years, and rated lowest by customers who have used Bank of Baroda's products/services for Less than 1 Year.
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Ranked Bank of Baroda Customer Satisfaction the Highest
Ranked Bank of Baroda Customer Satisfaction the Lowest
Bank of Baroda Customer Satisfaction Score by Gender
Female customers rated Bank of Baroda's Customer Satisfaction score 17 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bank of Baroda.
63 / 100
MaleVery Satisfied | 37% | |
|---|---|---|
Satisfied | 26% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 11% | |
Very Dissatisfied | 10% |
80 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 10% | |
Very Dissatisfied | 0% |
Bank of Baroda Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Bank of Baroda's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
13%
Very Dissatisfied
12%
CSAT according to Other
Bank of Baroda's Customer Satisfaction (CSAT) score was rated 72% according to Other users and customers.
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72 / 100
Very Satisfied
39%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
6%
Bank of Baroda Customer Satisfaction Score by Age
Bank of Baroda's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Bank of Baroda.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 63% | |||||||||||||||
| 26-30 | 67% |
Bank of Baroda Customer Satisfaction Score by Usage
Bank of Baroda's Customer Satisfaction score was rated the highest by customers who have used Bank of Baroda's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Bank of Baroda Customer Satisfaction Score by Industry
Bank of Baroda's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Bank of Baroda Customer Service
3.8/5
Bank of Baroda has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Bank of Baroda's Customer Service
Address
2800 Teal Club Rd, Oxnard, CA 93030-8641
Website
http://www.bankofbaroda.co.in/
Quick Insights into Bank of Baroda Customer Service
Bank of Baroda's Customer Service score was rated highest by customers who have used Bank of Baroda's products/services for 5 to 10 Years, and rated lowest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked Bank of Baroda's Customer Service score.
Ranked Bank of Baroda Customer Service the Highest
Ranked Bank of Baroda Customer Service the Lowest
Bank of Baroda Customer Service Score by Gender
Female customers rated Bank of Baroda's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bank of Baroda.
Male
3.4/5
Female
3.9/5
Bank of Baroda Customer Service Score by Ethnicity
Bank of Baroda's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bank of Baroda.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 3.5 | Other | 3.5 |
Bank of Baroda Customer Service Score by Age
Bank of Baroda's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bank of Baroda.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 2.6 | 26-30 | 2.6 |
Bank of Baroda Customer Service Score by Usage
Bank of Baroda's Customer Service score was rated the highest by customers who have used Bank of Baroda's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Bank of Baroda Customer Service Score by Industry
Bank of Baroda's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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Bank of Baroda as an Employer
4.7/5
Bank of Baroda has a 4.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Bank of Baroda scored a 11 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Bank of Baroda would recommend the brand to a friend. ENPS measures how likely Bank of Baroda employees would recommend working at Bank of Baroda to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 38% | Promoters |
|---|---|
| 16% | Passive |
| 46% | Detractors |
