-96
NPS
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BankMobile
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About BankMobile's Brand
BankMobile is a mobile application that a branchless banking experience without fees.
Brand at a Glance
63%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
BankMobile NPS
BankMobile's Net Promoter Score (NPS) is a -96 with 2% Promoters, 0% Passives, and 98% Detractors. Net Promoter Score tracks whether BankMobile's customers would recommend using the product based on a scale of -100 to 100.
BankMobile Overall NPS
| 2% | Promoters |
|---|---|
| 0% | Passives |
| 98% | Detractors |
BankMobile NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -93 | Aug 2024 | -93 |
Sep 2024 -93 | Sep 2024 | -93 |
Nov 2024 -95 | Nov 2024 | -95 |
Feb 2025 -95 | Feb 2025 | -95 |
Apr 2025 -95 | Apr 2025 | -95 |
Jun 2025 -95 | Jun 2025 | -95 |
Jul 2025 -95 | Jul 2025 | -95 |
Aug 2025 -95 | Aug 2025 | -95 |
Sep 2025 -95 | Sep 2025 | -95 |
Oct 2025 -95 | Oct 2025 | -95 |
Jan 2026 -95 | Jan 2026 | -95 |
Feb 2026 -95 | Feb 2026 | -95 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BankMobile NPS by Gender
BankMobile's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
BankMobile's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
BankMobile's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
BankMobile NPS by Ethnicity
BankMobile's NPS was rated -100 points by both African American/Black and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
BankMobile NPS by Age
BankMobile's NPS was rated -100 points by customers ages 18-25 and customers ages 51-55 on Comparably.
BankMobile NPS by Usage
BankMobile's NPS was rated -100 points by customers who have used BankMobile's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
BankMobile Customer Reviews
Out of the 5 BankMobile customer reviews 0 were positive and 5 were constructive. BankMobile customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
BankMobile Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of BankMobile users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BankMobile Customer Loyalty Score by Gender
Female customers rated BankMobile's Customer Loyalty score 12% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of BankMobile.
Male
58%
Yes
Female
70%
Yes
BankMobile Customer Loyalty Score by Ethnicity
BankMobile's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of BankMobile.
67
out of 100
Caucasian
40
out of 100
African American/Black
82
out of 100
Other
BankMobile Customer Loyalty Score by Age
BankMobile's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of BankMobile.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 78% | 26-30 | 78% |
31-35 40% | 31-35 | 40% |
36-40 100% | 36-40 | 100% |
41-45 40% | 41-45 | 40% |
46-50 70% | 46-50 | 70% |
51-55 55% | 51-55 | 55% |
BankMobile Customer Loyalty Score by Usage
BankMobile's Customer Loyalty score was rated the highest by customers who have used BankMobile's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BankMobile Customer Loyalty Score by Industry
BankMobile's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
BankMobile Product Quality
1.5/5
BankMobile has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BankMobile's overall Product Quality score rated by its users and customers.
BankMobile Product Information
BankMobile’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Education industry rated BankMobile's product the highest.
- Website
- http://www.bankmobile.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Mobile App
SaaS
Quick Insights into BankMobile Product Quality
BankMobile's Product Quality score was rated highest by customers who have used BankMobile's products/services for 1 to 2 Years, and rated lowest by customers who have used BankMobile's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked BankMobile's Product Quality.
Ranked BankMobile Product Quality the Highest
Ranked BankMobile Product Quality the Lowest
BankMobile Product Quality Score by Gender
BankMobile's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of BankMobile.
Male
1.5/5
Female
1.5/5
BankMobile Product Quality Score by Ethnicity
BankMobile's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of BankMobile.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
BankMobile Product Quality Score by Age
BankMobile's Product Quality score was rated 1.5 stars by customers ages 18-25 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of BankMobile.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
BankMobile Product Quality Score by Usage
BankMobile's Product Quality score was rated 1.5 stars by customers who have used BankMobile's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
BankMobile Product Quality Score by Industry
BankMobile's Product Quality score was rated 1.5 stars by both Education and Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
BankMobile Pricing
BankMobile ROI & Value For Money
1.5/5
BankMobile has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BankMobile's overall ROI score rated by its users and customers.
BankMobile Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into BankMobile ROI
BankMobile's ROI score was rated highest by customers who have used BankMobile's products/services for 1 to 2 Years, and rated lowest by customers who have used BankMobile's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked BankMobile's ROI score.
Ranked BankMobile ROI the Highest
Ranked BankMobile ROI the Lowest
BankMobile ROI Score by Gender
BankMobile's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of BankMobile.
Male
1.5/5
Female
1.5/5
BankMobile ROI Score by Ethnicity
BankMobile's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of BankMobile.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
BankMobile ROI Score by Age
BankMobile's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of BankMobile.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
BankMobile ROI Score by Usage
BankMobile's ROI score was rated 1.5 stars by customers who have used BankMobile's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
BankMobile ROI Score by Industry
BankMobile's ROI score was rated 1.5 stars by both Education and Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
BankMobile Customer Satisfaction (CSAT)
BankMobile Customer Satisfaction (CSAT) Score
6 / 100
BankMobile has an overall Customer Satisfaction score of 6 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
4%
Satisfied
2%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
6%
Very Dissatisfied
86%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BankMobile Customer Satisfaction
BankMobile's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers who have used BankMobile's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked BankMobile's Customer Satisfaction.
Ranked BankMobile Customer Satisfaction the Highest
Ranked BankMobile Customer Satisfaction the Lowest
BankMobile Customer Satisfaction Score by Gender
Male customers rated BankMobile's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of BankMobile.
8 / 100
MaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 92% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
BankMobile Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
BankMobile's Customer Satisfaction (CSAT) score was rated 9% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of BankMobile.
9 / 100
Very Satisfied
9%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
91%
CSAT according to African American/Black
BankMobile's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of BankMobile.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
BankMobile's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of BankMobile.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
BankMobile Customer Satisfaction Score by Age
BankMobile's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of BankMobile.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% | |||||||||||||||
| 26-30 | 0% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% |
BankMobile Customer Satisfaction Score by Usage
BankMobile's Customer Satisfaction score was rated the highest by customers who have used BankMobile's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
BankMobile Customer Satisfaction Score by Industry
BankMobile's Customer Satisfaction score was rated 0 points by both Education and Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "BankMobile Customer Satisfaction Score by Industry",
"text": "BankMobile's Customer Satisfaction score was rated 0 points by both Education and Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
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"text": "BankMobile's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
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}BankMobile Customer Service
1.5/5
BankMobile has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BankMobile's overall Customer Service score rated by its users and customers.
About BankMobile's Customer Service
Address
New York City, NY
Website
http://www.bankmobile.com/
Phone Number
(844)969-2265
Quick Insights into BankMobile Customer Service
BankMobile's Customer Service score was rated highest by customers who have used BankMobile's products/services for 1 to 2 Years, and rated lowest by customers who have used BankMobile's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked BankMobile's Customer Service score.
Ranked BankMobile Customer Service the Highest
Ranked BankMobile Customer Service the Lowest
BankMobile Customer Service Score by Gender
BankMobile's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of BankMobile.
Male
1.5/5
Female
1.5/5
BankMobile Customer Service Score by Ethnicity
BankMobile's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of BankMobile.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
BankMobile Customer Service Score by Age
BankMobile's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of BankMobile.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
BankMobile Customer Service Score by Usage
BankMobile's Customer Service score was rated 1.5 stars by customers who have used BankMobile's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
BankMobile Customer Service Score by Industry
BankMobile's Customer Service score was rated 1.5 stars by both Education and Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
BankMobile as an Employer
3.0/5
BankMobile has a 3.0/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
BankMobile scored a -96 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of BankMobile would recommend the brand to a friend. ENPS measures how likely BankMobile employees would recommend working at BankMobile to a friend.
Net Promoter Score
-96
NPS Score
| 2% | Promoters |
|---|---|
| 0% | Passive |
| 98% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
