BARK FAQs

Ifyou'vebeen tracking your box and it says delivered but youcan'tfind it, hang tight for a couple days, sometimes the USPS scanners get a mind of their own.

If you havent seen a tracking email and its after the 18th of the month reach out to The Happy Team.

Remember, your first box will ship within a couple business days then spend 2-8 days in transit for the contiguous United States and 4-12 business days for Canada.

We ship out BarkBoxes around the 15th of every month with an estimated delivery of 2-8 business days after that in the U.S. and 4-12 business days in Canada.

The Happy team is full of the most kind, dog-loving humans youll ever get to connect with. Theyre happy to address any concerns or simply share product recommendations based on your special pooch.

You can reach out to the Happy team by:

Chat on our website with one of our pup loving experts weekdays from 9am-12am (EST)and 11am-7:30pm (EST) on weekends

Text us weekdays from 9am-9pm (EST) and 11am-7:30pm (EST) on weekends:(914) 326-CHEW (2439)

Reach out to us in whichever fashion you prefer! Well gladly field any questions, suggestions, or ideas!

Super Chewer is a monthly subscription box created specifically for dogs who love to chew! Every Super Chewer box comes with 2 tough, fluff-free toys, 2 hearty chews, and 2 big bags of treats.

Every Super Chewer toy is designed by BARK (thats us!) using innovative technology to create the next generation of durable dog toys. Super Chewer toys are innovative and unique to keep things interesting for your dog - no boring hunks of rubber here! And if your pup is able to chew through one of our toys, well gladly replace it with another durable toy. Thats our Scouts Honor guarantee.

Every single chew and treat that is in your pups Super Chewer box is always all-natural and always made in the USA or Canada. All edibles are always corn, soy, and wheat free and we have allergy options if your pup needs em.

If you're still wondering if Super Chewer is right for your powerhouse pup - our Happy Team is here to help! You can contact us through email here, bark at us via chat, or text us at 855-944-2275.

All of our three, six, and twelve month commitment plans cannot be ended early. Were committed to making BarkBox great for you and your dog so if anything everisn'tworking for you just r each out and well do everything we can to make the remainder of your plan amazing.

All subscription plans automatically renew at the end of the commitment. The renewal can be disabled anytime through your account page or by connecting with The Happy Team .

The Happy team is full of the most kind, dog-loving humans youll ever get to connect with. Theyre happy to address any concerns or simply share product recommendations based on your special pooch.

You can reach out to the Happy team by:

Email in at [email protected].

Chat on our website with one of our pup loving experts weekdays from 7am-12am (EST) and 11am-7:30pm (EST) on Weekends.

Text us weekdays from 7am-12am (EST) and 11am-7:30pm (EST) on Weekends.: (855) 520-BARK (2275)

Reach out to us in whichever fashion you prefer! Well gladly field any questions, suggestions, or ideas!

Yes you can! You can change the assortment if you want more or fewer toys, treats or chews. You can also note specific toy features and edible ingredient preferences. To Tailor your BarkBox just connect with with The Happy Team.

1. Will the promotion apply to my renewal?

No, any coupon code or promotion you use at sign up will expire at the end of your initial commitment. You will renew onto the same plan type without the coupon. *Heads up, your monthly cost could change!

2. Can I use multiple codes?

We are not able to stack coupon codes or promotions.

3. What ifI'malready a subscriber?

Only new subscribers are eligible for coupons and promotions unless otherwise stated.

We would love to help make your BarkBox Day amazing with our Classic BarkBox or Super Chewer box! There is no need to create a new subscription- our Happy Team can help you make that switch within your existing plan! We have a lot of options to keep your pup happy each month and together we can find a subscription that will work best for your pup. Contact us at [email protected] to connect with one of our Happy Ambassadors to discuss what options we have available for you & your pup!

Subscriptions

1 month (our most flexible plan): $29/month

6 month (our most popular plan): $25/month

12 month (your dog and your wallets favorite plan) $22/month

Gifts

1 box: $35

3 boxes: $89

6 boxes: $149

12 boxes: $249

*Shipping is free in the continental United States, and sales tax may apply

We are so sorry for any delay in excitement but we are so grateful for the opportunity to help you spoil your pup!

After the first box, we plan to ship your BarkBox around the 15th of every month.

If this date has passed and your box has not yet been shipped, we are so very sorry for the wait. Please know we are working quickly to ensure the packages are still delivered within our anticipated delivery windows (please see below).

Our warehouse pups may take some extra time and attention to ensure you get the perfect box for you and your pup! Were going to make sure you and your pack get everything you signed up for. After all, those tail wags are our absolute number one priority!

Once your package has shipped customers within the 48 contiguous states it typically takes 2-8 business days to arrive. For our Alaskan, Hawaiian, it typically takes 4-12 business days to arrive in your pup's paws!

Thank you so very much for your patience and understanding regarding this matter. We know your fur family is going to absolutely adore this months goodies!

Sales Tax will be collected in states where we are required to by law.

Our classic assortment is 2 toys, 2 treats, and 1 chew each month, but after your first box you can Tailor your assortment if something else would work better for you.

Toys: Crafted with intent by Barks own toy designers. Every texture, color, shape and squeak is there for a reason - to make your dog happy

Treats: Recipes created by Bark to maximize your dogs health and happiness. 100% American made. Talk to us if your pup has allergies or other special dietary needs

Chews: Delicious and engaging edibles that are also 100% American made and accommodating to your packs allergy and diet needs

We like to keep our monthly goodies a surprise, but we do have the ability to customize some aspects of your Super Chewer Box. You can change the assortment if you want more or less toys, treats or chews. You can also note specific edible ingredient preferences. To Tailor your BarkBox just connect with with The Happy Team.

We have 3 sizes, and rememberthey'reall the same price and you can update it anytime:

Small: for mighty pups under 20 pounds

Medium: for chewsy pups 20-49 pounds

Large: for powerhouse pups over 50 pounds

If you feel like you might be between sizes we highly recommend sizing up. We also recommend sizing up based on your pups jaw size - even smaller pups can have larger jowls (talking to you boxers, bulldogs, pitties, etc). Always feel free to connect with The Happy Team if youre looking for more guidance.

We get it, a lot of our office dogs are powerhouses too! If you find yourself with a busted Super Chewer toy and a disappointed pup, well send a new one, 100% FREE of charge. Thats our Scouts Honor guarantee!

All you have to do is reach out to our Happy Team and well be sure to find the perfect replacement item for your Super Chewers unique needs. You can contact us through email, bark at us via chat, or text us at 855-944-2275.

We are proud to have a 100% Satisfaction Guaranteed for your pup. If somethingisn'tright for your pup, we are going to make it right!

All you have to do is connect with our Happy Team of dog loving experts and we will help figure out how to make your BarkBox experience perfect.

The toys are tough but these monthly delivery plans make your life easy! Super Chewer Plans are as follows:

Monthly Billing

12 month:$29 /box (the best bang for your buck!)

6 month: $34 /box

1 month: $39 /box

Gift Subscriptions:

12 month: $329

6 month: $179

3 month: $99

1 month: $45

The more boxes you sign up for, the lower your monthly cost! Each box has at least $50 worth of durable toys and meaty treats and chews. Your pup will thank you for it!

Super Chewer BarkBoxes are slightly more expensive than our Classic BarkBoxes to ensure that were using the safest, most durable materials for your tough pup. Plus you get an extra edible to share with your pup!

Each Super Chewer BarkBox comes with two tough, fluff free toys, 2 delicious bags of treats, and 2 hearty chews. Thats right, we want to spoil your chewsy pup every month!

Every Super Chewer toy is designed by BARK (thats us!) using innovative technology to create the next generation of durable dog toys. Super Chewer toys are inventive and unique to keep things interesting for your dog - no boring hunks of rubber here! Each toy has a special feature: it can be treat dispensing, float, fetchable, and more.

Our treats and chews are thoughtfully created to make your pups drool. Our edibles are sourced from the USA and Canada with wholesome ingredients. If your pup has allergies, you can let us know and well make sure to exclude them for your pack.

You can contact us through email, bark at us via chat, or text us at 855-944-2275.

Happy BarkDay to your pup!

We want your pups birthday to be the extra special! For their birthday month, in addition to your doggos awesome BarkBox, we have special add to box goodies available to help you spoil your pup! View this Help Center article on how to add items to your pup's box!

On their birthday month, during the add to box period, you will see awesome birthday-themed goodies available for purchase to add to their box!

We offer 3 sizes. Theyre all the same price and you can update it anytime.

Small: for most pups under 20 pounds

Medium: for most pups 20-49 pounds

Large: for pups over 50 pounds

If you feel like you might be between sizes we recommend sizing up. We also recommend sizing up if your dog is an determined chewer and/or has large jowls (talking to you boxers, bulldogs, pitties, etc). Always feel free to connect with the Happy Team if youre looking for more guidance.

BarkBox toys and treats are great for dogs of all ages and sizes. You can change your plan between small, medium and large toys at any time perfect for growing puppies.

You can select ingredient preferences for the edibles too! It's popular for new puppy subscribers to start smaller and make updates as they grow up. If youaren'tsure what will work best based on the age and breed just chat with one of our expert dog parents.

We can accommodate nearly all allergy needs. Connect with us and we will make sure you pup and you are taken care of. If your pup has one of the most common food-related allergies like chicken, turkey, or beef you can let us know during sign up so your first box meets your dogs needs! We have all kinds of customization options too!

Shipping is FREE for customers in the contiguous 48 United States.

Canadian, Alaskan and Hawaiian pups will see an $8/month shipping charge.

In order to get your BarkBox in your dogs paws as quickly and reliably as possible we use a combination of FedEx and USPS in the US. Boxes shipping to Canada will get carried to the border by Jersey Post then be delivered by your local Canada Post.

We ship out BarkBoxes around the 15th of every month with an estimated delivery of 2-8 business days after that in the U.S. and 4-12 business days in Canada.

A box of dog joy delivered monthly from the dog-obsessed Bark family directly to dogs and their people. Each box tells a different story with themed toys, treats and photo-worthy props.

Our classic assortment is 2 toys, 2 treats, and 1 chew but you can Tailor to fit your dogs needs. If you want to learn more about our thoughtful toy designs and nutritious treats check out What comes in a BarkBox.

You will be billed for your first box, which ships immediately, as soon as you sign up.

If you signed up for a monthly billing plan you will be billed on the 3rd of each subsequent month. We do have options to pay on other dates between the 1st and the 10th of each month, just reach out to our Happy Team for details.

You can pay with Visa, MasterCard, American Express, Discover, and PayPal.

We aren't able to accept cash, checks, prepaid cards or PayPal Credit.

If you see a $1 charge on your account,don'tworry; that is just a part of the process; a pre-authorization with your account provider.

Shipping is FREE for customers in the contiguous 48 United States.

Canadian, Alaskan and Hawaiian pups will see an $8/month shipping charge.

In order to get your BarkBox in your dogs paws as quickly and reliably as possible we use a combination of FedEx and USPS in the US. Boxes shipping to Canada will get carried to the border by Jersey Post then be delivered by your local Canada Post.

We ship out BarkBoxes around the 15th of every month with an estimated delivery of 2-8 business days after that in the U.S. and 4-12 business days in Canada.

We do not process the return of any complete BarkBoxes nor individual items. If something doesnt work for your dog or you, connect with The Happy Team so we can make it right and ensure your pup is happy. We ask that you share any unwanted items with a furry friend or donate them to your favorite shelter.

Rest assured that we would never send anything that we wouldn't give our very own beloved pups. Our toys are designed by our own in-house designers and made with the highest quality materials.

Our treats are formulated by Bark's edibles experts and made in North America.

We do always recommend supervised play though as all dogs have unique play styles. If the structure of a toy is ever compromised please throw the item away to minimize risk of ingestion.

When we talk about durability, we're talking about how long a toy lasts when it encounters a dog. But it gets more complicated from there. One thing we've learned in the 8 years of BARK's existence is that no two dogs and no two dog people think about the durability in the same way.

One dog's everlasting gobstopper is another dog's popping soap bubble. And even if a toy lasts the same amount of time for two dogs, their humans will have different opinions. "It lasted 30 minutes?! Amazing!" vs "I can't believe it broke after 4 months. Garbage!"

Our pack has your back...

We know that every dog is different, which is why every Super Chewer box can be different too. Tell us what your dog likes, dislikes, and LOVES and we'll make sure that their next delivery has the exact right bite.

You've got an obsessed tennis ball-chaser? We've got super-bouncy fetch toys that go the extra mile. A determined chewer with jaws of steel? Seriously tough nylon toys are in their future. Allergic to yak? We've got your back.

Super Chewer's support is provided by a team of real humans with Super Chewers of their own we get it. When you call, email, or text us, we'll work to make sure that your dog is getting the most out of their subscription. Send us an email here!

For Super Chewer, durability isn't the point: fun is. For some dogs, having fun requires durable toys. We're committed to creating toys that challenge dogs, entertain them, and facilitate wonderful shared adventures with their humans.

When we start designing a toy for a Super Chewer, we know a few things already: the dog is strong, the dog is determined, and the dog loves to chomp on stuff. And their human is probably looking for something that can withstand their dog's love and affection better than conventional fabric toys.

So we're looking for materials and shapes that will be robust during play with determined dogs without compromising our commitment to fun.

The point isn't to make an indestructible toy. If we wanted to make a toy that no dog could ever destroy, we'd just ship a bunch of bricks. But that wouldn't be fun.

Instead of aiming for "indestructible," we work to create assortments of toys that cover a range of different durabilities (and other characteristics!) so that we can tailor each box to the individual dog's needs. A Super Chewer toy shouldn't last forever. But it should last for as long as your dog wants it to. Because that's fun.

Our pack has your back...We know that every dog is different, which is why every Super Chewer box can be different too. Tell us what your dog likes, dislikes, and LOVES and we'll make sure that their next delivery has the exact right bite.

You've got an obsessed tennis ball-chaser? We've got super-bouncy fetch toys that go the extra mile. A determined chewer with jaws of steel? Seriously tough nylon toys are in their future. Allergic to yak? We've got your back.

Super Chewer's support is provided by a team of real humans with Super Chewers of their own we get it. When you call, email, or text us, we'll work to make sure that your dog is getting the most out of their subscription. Send us an email here!

Solid nylon is crazy tough, and it's the go-to material for pleasing the strongest and most determined dogs in our pack. When a dog destroys everything, we find that solid nylon offers them the most challenge. It's hard and resilient, but still softer than your dog's teeth (tooth marks are good and normal!) perfect for the dog who likes to really settle in and gnaw on something for a while.

Because it's so hard, we don't recommend it for vigorous activities, just because tossing a nylon toy is a great way to break your TV (we've learned this the hard way in our own homes). Nylon is pretty darned hard that's why we make toys out of it! and we've noticed that sometimes determined chewers can cause chips or cracks in teeth if the dog doesn't take it easy. We don't want this to happen, so if your dog is especially aggressive while chewing, you'll want to limit how much time they're able to spend with the nylon toys. The nature of solid nylon also requires careful supervision because a very strong dog can break it eventually, causing potentially-sharp fragments and splinters. You really have to work to make it happen, but it's something to watch out for. If these sharp edges and burrs develop on the main body of the toy, you can use sandpaper or a file to smooth them down safely. Discard any piece that your dog breaks off the main body of the toy. Always supervise your dog when they're chewing on anything, including solid nylon toys.

We love using rubber to make our toys because it gives us so many ways to change things for different dog needs and play preferences. We can make this rubber bouncier, that rubber harder, this rubber softer to chew, that rubber scented like bacon, and so on! So many possibilities!

We offer rubbers in a range of durabilities so that all of the dogs in our pack can find their exact right bite. The perfect bouncing ball, the most fun chew toy, and more in every box.

Our rubber toys come in many different shapes to give dogs variety (which is super important). Depending on how determined your dog is, some shapes will be more or less difficult to break into smaller pieces. Our rubber toys are tough, but intentionally not indestructible, so if you ever see your dog breaking up rubber toys into smaller pieces, it's time to take the toy (or at least those small pieces) away. Always supervise your dog when they're chewing on anything, including rubber toys.

Rubber foam is one of our favorite materials because it's soft, squishy, and easy to grip while still being resilient to roughhousing, outdoor play, and light chewing. It's light and easy for dogs to carry, and we find that Super Chewers love how they can really sink their teeth into foam rubber toys over and over again.

Foam rubber isn't always a good fit for certain dogs, especially dogs who enjoy ripping up toys into smaller pieces. While being bouncy and resilient, foam rubber can still be torn up more easily than solid rubber or nylon toys. Foam rubber toys are wonderful for fetch (and dock diving!) but are not the best for dogs who just want to chill and chomp in the living room.

Always supervise your dog when they're chewing on anything, including foam rubber toys.

Rope is a classic dog toy material, and the dogs in our pack love playing games of tug-of-war with a good rope toy. A woven rope has excellent tensile strength that's how strong a material is when it's under tension, like during a tug game but isn't indestructible. If your dog likes to gnaw and tear at rope instead of playing games of tug, you might find that rope has a short lifespan. By plucking and tearing away the smaller fibers in the rope, a determined dog can turn a rope toy into a pile of fiber.

If you know your dog likes to shred rope apart instead of tugging, you can always cut the rope portion off of the larger toy and dispose. Toys with rope in Super Chewer boxes are always intended for active play, not idle chewing, so your dog needs a human involved. It takes two to play tug-of-war, after all.

When it's time for games of tug-o-war, the pups in our pack love woven nylon straps. We choose these straps for toys for the same reason adventure equipment companies build their backpacks and climbing harnesses around 'em they're light, strong, and long-lived. Woven nylon is resistant to abrasion and also has excellent tensile strength that's how strong a material is when it's under tension, like during a tug game but isn't indestructible.

If you know your dog likes to shred nylon straps apart instead of tugging, you can always cut the strap portion off of the larger toy and dispose. Toys with straps in Super Chewer boxes are always intended for active play, not idle chewing, so your dog needs a human involved. It takes two to play tug-of-war, after all.

Our woven fabrics are the toughest textiles for dogs, and the pups in our pack love the texture of fabric over even tougher core materials. All of our fabric toys are fluff-free and lined with tougher materials for reinforcement (think meshes and rubber mats).

Always supervise your dog when they're chewing on anything, including fabric toys.

We know that some dogs love ripping apart toys, and we think it's a darned shame for shredding to signal the end of playtime. That's why we make some toys with two layers: a tough-but-tearable fabric cover, and a solid core of rubber or nylon. With these covered toys, your dog's new favorite toy always gets an encore.

The fabrics we choose for covering are the toughest textiles for dogs, and the pups in our pack love the texture of fabric over even tougher core materials. These tough fabrics are meant for your dog to rip off (if that's their jam), but it is up to humans (that means you!) to safely dispose of this torn-off fabric during play. These tough fabrics are meant for shredding, but terrible for swallowing. Don't let your dog eat them!

Theres nothing better than sharing the joy of BarkBox with other packs! You can earn a free BarkBox for every person who signs up for a 6 or 12 month subscription through your referral code!

Sniff out the Invite section on your account to share your unique referral code. When they purchase a 6 or 12 month subscription, we will add a FREE month onto the end of YOUR active subscription when they sign up!

Terms & Conditions:

Our BarkBox referral program is a wonderful program we created to share BARK's love for dogs with your friends, family, and other pups are that are currently in your pack. These codes are specifically intended for use within your personal social media account channels. Any misuse of the referral program or violation of our terms and conditions will lead to an auto-void of any referral credits earned, and, or termination to the referral program. Only two bonafide accounts per household are eligible for this program. This means that you cannot participate in this program if two other accounts in your household have participated in this program. This also means that you cannot participate in this program by referring new accounts in your household if another account in your household has participated in this program. Any transaction involving a fraudulent, fictitious or otherwise non-bonafide account is ineligible for this program. Limit of twelve redemptions per user. All participation in this program is subject to the BarkBox Terms of Service and Privacy Policy.

*Valid for active subscriptions with a maximum of twelve (12) redemptions per user.

When can I expect my BarkBox to arrive?

You can see an Estimated Delivery Date by clicking your tracking link on your monthly email. You can also take a look at your BarkBox Dashboard around the 15th of the month, our official shipping date. Remember this is an estimate and will likely change throughout transit, but here is what you can expect:

In the 48 Contiguous US States, once shipped, itll take 2-8 business days. We typically ship around the 15th of the month!

Outside Contiguous US & Canada: once shipped, itll take 4-12 business days. We typically ship around the 15th of the month!

My trackingisn'tshowing anything - Help!

Ope, no worries!

If you just received your tracking email it may take a couple days to update, we are waiting on details from our carriers.

Not all packages get scanned at every location but were confident itll show updates soon.

To get a play by play of your boxes journey, opt into text notifications on your Account page.

My box is stuck - tracking hasnt updated for a few days, is it still coming?

Ill bet on my dogs BarkBox that its still moving because...

Not all BarkBoxes are scanned by our shipping partners at every location. Your box may be moving we justcan'tsee all of its progress.

Out of 2,000,000 BarkBoxes, less than 1% of our packages are truly stuck - but if you notice its been over 4-5 days without any movement, let our Happy Team know so our Tracking Hounds can keep an eye on it.

Its showing as delivered, but its not here?

Thats no fun! Before reaching out to our Happy team, we recommend doing the following:

Verified your address is correct on your shipping email.

Ask if your neighbors dog intercepted it.

Check with your local post office.

If your address is correct and your neighbors dog didnt steal it, holler at our Happy Team so we can make it right!

There was an exception with my delivery, what now?

Uh oh!

Give your local post office a bark, they should be able to relay why your BarkBox got held back and next steps for retrieving your goodies! If its returned to sender, just let us know and well get some goodies sent to your pack.

Who has my BarkBox?!

US Customers: After departing from our warehouse your BarkBox begins the journey with FedEx. Once close enough, your box is handed to USPS to personally deliver to your address.

Canada: After departing from our warehouse, your BarkBox begins the journey across the border. Once it hits the border, we hand it off to Canada Post. You'll receive a tracking email shortly after!

I still have questions. Who can help me?

You can contact the Happy Team via email here, bark at us via chat, or text us at 855-944-2275. Were happy to help!

Ifyou'vebeen tracking your box and it says delivered but youcan'tfind it, hang tight for a couple days, sometimes the USPS scanners get a mind of their own.

If you havent seen a tracking email and its after the 18th of the month reach out to The Happy Team.

Remember, your first box will ship within a couple business days then spend 2-8 days in transit for the contiguous United States and 4-12 business days for Canada.

We ship out BarkBoxes around the 15th of every month with an estimated delivery of 2-8 business days after that in the U.S. and 4-12 business days in Canada.

Oh no! We are so sorry to hear about this! It doesn't happen often, but sometimes the pups at the warehouse goof up. Please accept our sincere and profuse apologies! Rest assured we will send a replacement! Just bark into our Happy Team by emailing us at [email protected]. Or reach out to us via our other contact methods!

To help us improve our service going forward, if you're able to, we'd love to have a picture of the barcode and SKU on the back of the BarkBox. This will allow us to sniff out the issue & get this resolved ASAP for you & your pack!

To update your subscription please follow these instructions:

1) Log in on BarkBox.com with your username and password.

2) Click on "Account" tab in up right hand corner in black- https://BarkBox.com/account/profile.

3) Click the right facing arrow next to "Subscription settings" and enter your new subscription settings in the appropriate fields.

4) Click Save at the bottom.

Subscription information needs to be updated before the 3rd of the month in order for changes to take effect on that month's box.

We would also love to help you with any changes you are wanting to make with your pups BarkBox! Please feel free bark in our email, [email protected] with any questions or concerns and our Happy Ambassadors would love to make recommendations.

From BarkBox.com, go to the "Login" button at the top right hand corner of BarkBox.com homepage. Click "Forgot your password?".

[email protected]

Enter your account email address & click "Reset Password" to retrieve your password.

If you no longer have access to that email not to worry! Our Happy Ambassadors would love to lend a paw! Just bark into to and we can make sure you are able to access your account!

To update your shipping address please follow these instructions:

1) Log in on BarkBox.com with your username and password.

[email protected]

2) Click on "Account" tab in up right hand corner in black- https://BarkBox.com/account/profile.

3) Scroll down the page about half way. Click the right-facing arrow next to "Shipping" box.

4)Enter your new shipping address in the appropriate fields. Click the Save button on the bottom middle of the page.

Shipping information needs to be updated by the 5th of the month in order for your pups BarkBox to be sent to the new address. If you have set up mail forwarding, this may take your pup's box a few extra days to arrive to your new home! Please reach out to if your pup's does not arrive by the end of the month. We will be sure to sniff out the issue.

We are so sorry to hear you are wanting to skip your next box! Due to the nature of our subscription service we are not able to skip months. Your pup doesn't want to miss out on the amazing themes each month!

That being said, we understand that life happens and we are able to provide some solutions for you & your pup. To inquire about your options, please reach out to our Happy Team at [email protected] so they may lend a helping paw.

We would love to make sure your pup's BarkBox is perfect! Here is how you can adjust your pup's BarkBox:1. Login to BarkBox.com with your account email & password. 'Account' page 2. Click 'Account' page in the top right side.

3. Scroll to 'Box Preferences' and click the arrow.

4. You will see all the options you have to make adjustments to the contents of your dog's BarkBox! All changes must be made by the 5th of each month.

We can also tailor for other treat allergies and preferences (from low-fat to no-pork to vegetarian and more!). We can change the ratio of toy to treat to chew (from our usual assortment of 2 toys, 2 treats, and a chew.) We can even send a toy or treat only BarkBoxes!

If the preferences on the do not fit the needs of your pup, please let us know! Feel free to contact one of our Happy Ambassadors, [email protected] and speak with another dog lover to make sure your box is just right.

We would love to add extra fun, goodies to your pup's box! We have a variety of options!

Every month we have an amazing assortment of curated items that are available to our pack members to Add To Box! These can include everything from seasonal items to monthly staples that includes a reoccurring order discount! The items and quantity available are based on inventory and current BarkBox assortment* Additionally, we have the option to DOUBLEthe items in your pup's box every month or just for one month for double the fun!*You can see what is available to Add To Box by logging into your BarkBox.com account & viewing account page. Availability is approximately the end of the month through the 4th and you can add these items directly from the dashboard of your account! If you decide to add any of these items to your pup's box, we will bill for these items on the 5th.

*Options will vary based on the subscription type. Some subscribers may not be eligible.

[email protected]

Just want a little more fun for your pup? We also have an Extra Toy box that is perfect for the toy loving pup in your life. You can add an extra toy each month by reviewing your 'Subscription Settings' under your Account page. You can select the plan that has 'Extra Toy' in the plan type name.

If you are having difficulties adding or making adjustments to your pup's BarkBox, please reach out to one of our Happy Ambassadors! We would love to help you out quickly so your pup can get those extra fun items each month! Email us at to edit your pup's subscription.

All of our subscriptions are billed in USD (United States Dollar). You may be seeing the conversion rate on your bill. Additionally, there is a shipping fee & a sales tax for each BarkBox purchased.

Tax rates in Canada, like the US, vary by location. Taxes are determined by the Providence (State) in which the box is shipping. Some Canadian pack members are only being billed for GST (Goods and Services Tax) that is a flat percentage forallof Canada. Some Providences require additional taxes on top of that GST, which will combine to be an HST (Harmonized Sales Tax).

If something is not quite right about your bill, please contact our Happy Team at [email protected] to take a further look into your pup's account.

Our upfront subscriptions are a great way to save big bucks while spoiling your favorite pup! Since upfront billing is offered after your sign-up is complete, though, billing looks a little different.

When your pup signs up, that first month is billed immediately, then your pup is offered that upfront deal! If that upfront deal is accepted, you would then see a second charge for the difference!

For example: If your pup signed up for our BarkBox 12-month subscription at $22/month, and then opted in for the upfront at $224, you would see a $22+tax charge for the first month, and then a prorated charge of $202+tax for the remaining 11 months.