0
NPS
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Brand Page
Barnabas Health
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About Barnabas Health's Brand
New Jersey's Health Care Leader.
Brand at a Glance
65%
Customer Loyalty
3.1/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
Barnabas Health NPS
Barnabas Health's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Barnabas Health's customers would recommend using the product based on a scale of -100 to 100.
Barnabas Health Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Barnabas Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 0 | May 2020 | 0 |
Dec 2020 -33 | Dec 2020 | -33 |
Apr 2021 -50 | Apr 2021 | -50 |
Jul 2021 -20 | Jul 2021 | -20 |
Dec 2021 -15 | Dec 2021 | -15 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2023 11 | Mar 2023 | 11 |
Nov 2024 0 | Nov 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Barnabas Health NPS by Ethnicity
Barnabas Health's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Barnabas Health Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Barnabas Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Barnabas Health Customer Loyalty Score by Ethnicity
Barnabas Health's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Barnabas Health.
70
out of 100
Caucasian
Barnabas Health Product Quality
3.1/5
Barnabas Health has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Barnabas Health Product Information
Barnabas Health’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Healthcare
Quick Insights into Barnabas Health Product Quality
Barnabas Health's Product Quality score was rated highest by Caucasian customers.
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Ranked Barnabas Health Product Quality the Highest
Barnabas Health Product Quality Score by Ethnicity
Barnabas Health's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Barnabas Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Barnabas Health Pricing
Barnabas Health ROI & Value For Money
3.4/5
Barnabas Health has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Barnabas Health ROI
Barnabas Health's ROI score was rated highest by Caucasian customers.
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Ranked Barnabas Health ROI the Highest
Barnabas Health ROI Score by Ethnicity
Barnabas Health's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Barnabas Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Barnabas Health Customer Satisfaction (CSAT)
Barnabas Health Customer Satisfaction (CSAT) Score
50 / 100
Barnabas Health has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Barnabas Health Customer Satisfaction
Barnabas Health's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Barnabas Health Customer Satisfaction the Highest
Barnabas Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Barnabas Health's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Barnabas Health Customer Service
3.2/5
Barnabas Health has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Barnabas Health's Customer Service
Address
95 Old Short Hills Road, West Orange, NJ
Website
http://www.barnabashealth.org
Phone Number
(732) 494-4958
Quick Insights into Barnabas Health Customer Service
Barnabas Health's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Barnabas Health's Customer Service score.
Ranked Barnabas Health Customer Service the Highest
Barnabas Health Customer Service Score by Ethnicity
Barnabas Health's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Barnabas Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Barnabas Health as an Employer
2.6/5
Barnabas Health has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Barnabas Health scored a 0 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Barnabas Health would recommend the brand to a friend. ENPS measures how likely Barnabas Health employees would recommend working at Barnabas Health to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 32% | Promoters |
|---|---|
| 8% | Passive |
| 60% | Detractors |
