-34
NPS
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Barnes Group
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About Barnes Group's Brand
Barnes Group Inc. (NYSE:B) is an international aerospace and industrial manufacturer and services provider serving a wide range of end
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.7/5
Pricing
1.7/5
Customer Service
Barnes Group NPS
Barnes Group's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Barnes Group's customers would recommend using the product based on a scale of -100 to 100.
Barnes Group Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Barnes Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
Mar 2023 -33 | Mar 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Barnes Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Barnes Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Barnes Group Product Quality
1.5/5
Barnes Group has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Barnes Group's overall Product Quality score rated by its users and customers.
Barnes Group Product Information
Barnes Group’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://barnesgroupinc.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Consumer Services
Hardware and Devices
Travel
Barnes Group Pricing
Barnes Group ROI & Value For Money
1.7/5
Barnes Group has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Barnes Group's overall ROI score rated by its users and customers.
Barnes Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Barnes Group Customer Service
1.7/5
Barnes Group has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Barnes Group's overall Customer Service score rated by its users and customers.
About Barnes Group's Customer Service
Address
123 Main Street, Bristol, CT
Website
http://barnesgroupinc.com
Phone Number
(860)583-7070
Barnes Group as an Employer
4.1/5
Barnes Group has a 4.1/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Barnes Group scored a -34 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Barnes Group would recommend the brand to a friend. ENPS measures how likely Barnes Group employees would recommend working at Barnes Group to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 41% | Promoters |
|---|---|
| 36% | Passive |
| 23% | Detractors |
