0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Barnes-Jewish Hospital
Marketing or Exec? Claim Your Free Account
About Barnes-Jewish Hospital's Brand
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
Barnes-Jewish Hospital NPS
Barnes-Jewish Hospital's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Barnes-Jewish Hospital's customers would recommend using the product based on a scale of -100 to 100.
Barnes-Jewish Hospital Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Barnes-Jewish Hospital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Mar 2022 0 | Mar 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Barnes-Jewish Hospital Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Barnes-Jewish Hospital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Barnes-Jewish Hospital Product Quality
3.2/5
Barnes-Jewish Hospital has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Barnes-Jewish Hospital's overall Product Quality score rated by its users and customers.
Barnes-Jewish Hospital Product Information
Barnes-Jewish Hospital’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.barnesjewish.org
- Company Size
- 5,001-10,000 Employees
Barnes-Jewish Hospital Pricing
Barnes-Jewish Hospital ROI & Value For Money
3/5
Barnes-Jewish Hospital has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Barnes-Jewish Hospital's overall ROI score rated by its users and customers.
Barnes-Jewish Hospital Customer Satisfaction (CSAT)
Barnes-Jewish Hospital Customer Satisfaction (CSAT) Score
50 / 100
Barnes-Jewish Hospital has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Barnes-Jewish Hospital Customer Service
2.7/5
Barnes-Jewish Hospital has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Barnes-Jewish Hospital's overall Customer Service score rated by its users and customers.
About Barnes-Jewish Hospital's Customer Service
Address
Saint Louis, MO
Website
https://www.barnesjewish.org
Barnes-Jewish Hospital as an Employer
Consumer vs. Employees
Barnes-Jewish Hospital scored a 0 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of Barnes-Jewish Hospital would recommend the brand to a friend. ENPS measures how likely Barnes-Jewish Hospital employees would recommend working at Barnes-Jewish Hospital to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
