10
NPS
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Basin Electric
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About Basin Electric's Brand
Basin Electric is one of the largest electric generation and transmission cooperatives in the United States.
Brand at a Glance
72%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Basin Electric NPS
Basin Electric's Net Promoter Score (NPS) is a 10 with 50% Promoters, 10% Passives, and 40% Detractors. Net Promoter Score tracks whether Basin Electric's customers would recommend using the product based on a scale of -100 to 100.
Basin Electric Overall NPS
| 50% | Promoters |
|---|---|
| 10% | Passives |
| 40% | Detractors |
Basin Electric NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Dec 2022 66 | Dec 2022 | 66 |
Jan 2023 75 | Jan 2023 | 75 |
Feb 2023 80 | Feb 2023 | 80 |
Mar 2023 49 | Mar 2023 | 49 |
Aug 2023 29 | Aug 2023 | 29 |
Oct 2023 13 | Oct 2023 | 13 |
Jul 2024 0 | Jul 2024 | 0 |
Oct 2024 10 | Oct 2024 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Basin Electric Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Basin Electric users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Basin Electric Product Quality
3.6/5
Basin Electric has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Basin Electric Product Information
Basin Electric’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Basin Electric Pricing
Basin Electric ROI & Value For Money
3.3/5
Basin Electric has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Basin Electric Customer Satisfaction (CSAT)
Basin Electric Customer Satisfaction (CSAT) Score
72 / 100
Basin Electric has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Basin Electric Customer Service
3.4/5
Basin Electric has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Basin Electric's Customer Service
Address
1717 East Interstate Ave., Bismarck, ND 58503
Website
https://www.basinelectric.com/
Phone Number
(701)223-0441
Basin Electric as an Employer
2.5/5
Basin Electric has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Basin Electric scored a 10 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Basin Electric would recommend the brand to a friend. ENPS measures how likely Basin Electric employees would recommend working at Basin Electric to a friend.
Net Promoter Score
10
NPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 24% | Promoters |
|---|---|
| 38% | Passive |
| 38% | Detractors |
