0
NPS
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Brand Page
Batesville
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About Batesville's Brand
Our vision is a future where every family receives support in remembering and honoring their loved one’s life in a meaningful way.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
3.5/5
Pricing
5/5
Customer Service
Batesville NPS
Batesville's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Batesville's customers would recommend using the product based on a scale of -100 to 100.
Batesville Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Batesville NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 100 | Feb 2024 | 100 |
Nov 2026 0 | Nov 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Batesville Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Batesville users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Batesville Product Quality
4.5/5
Batesville has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Batesville's overall Product Quality score rated by its users and customers.
Batesville Product Information
Batesville’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://www.batesville.com/
- Company Size
- 1-10 Employees
Batesville Pricing
Batesville ROI & Value For Money
3.5/5
Batesville has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Batesville's overall ROI score rated by its users and customers.
Batesville Customer Satisfaction (CSAT)
Batesville Customer Satisfaction (CSAT) Score
50 / 100
Batesville has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Batesville Customer Service
5/5
Batesville has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Batesville's overall Customer Service score rated by its users and customers.
About Batesville's Customer Service
Website
https://www.batesville.com/
Phone Number
812-934-7500
Batesville as an Employer
3.2/5
Batesville has a 3.2/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Batesville scored a 0 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Batesville would recommend the brand to a friend. ENPS measures how likely Batesville employees would recommend working at Batesville to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 41% | Promoters |
|---|---|
| 17% | Passive |
| 42% | Detractors |
