-10
NPS
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BBB Industries
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About BBB Industries' Brand
A Mobile, Ala.-based remanufacturer of alternators and starters for the North American automotive aftermarket
Brand at a Glance
63%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
BBB Industries NPS
BBB Industries's Net Promoter Score (NPS) is a -10 with 37% Promoters, 16% Passives, and 47% Detractors. Net Promoter Score tracks whether BBB Industries's customers would recommend using the product based on a scale of -100 to 100.
BBB Industries Overall NPS
| 37% | Promoters |
|---|---|
| 16% | Passives |
| 47% | Detractors |
BBB Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -25 | Jan 2023 | -25 |
Feb 2023 -15 | Feb 2023 | -15 |
Mar 2023 -10 | Mar 2023 | -10 |
May 2023 0 | May 2023 | 0 |
Jun 2023 5 | Jun 2023 | 5 |
Oct 2023 -4 | Oct 2023 | -4 |
Mar 2024 -4 | Mar 2024 | -4 |
Jan 2025 -5 | Jan 2025 | -5 |
Feb 2025 -4 | Feb 2025 | -4 |
Mar 2025 -6 | Mar 2025 | -6 |
Apr 2025 -7 | Apr 2025 | -7 |
Aug 2025 -10 | Aug 2025 | -10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BBB Industries NPS by Gender
BBB Industries's NPS was rated -100 by Male customers on Comparably.
Male
-100
BBB Industries's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
BBB Industries's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
BBB Industries NPS by Ethnicity
BBB Industries's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
BBB Industries NPS by Usage
BBB Industries's NPS was rated -100 points by customers who have used BBB Industries's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
BBB Industries Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of BBB Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BBB Industries Customer Loyalty Score by Gender
BBB Industries's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of BBB Industries.
Male
55%
Yes
Female
N/A
Yes
BBB Industries Customer Loyalty Score by Ethnicity
BBB Industries's Customer Loyalty score was rated 33% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of BBB Industries.
33
out of 100
Caucasian
BBB Industries Customer Loyalty Score by Usage
BBB Industries's Customer Loyalty score was rated 40% by customers who have used BBB Industries's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BBB Industries Product Quality
3.3/5
BBB Industries has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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BBB Industries Product Information
BBB Industries’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.bbbind.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Travel
Quick Insights into BBB Industries Product Quality
BBB Industries's Product Quality score was rated highest by Male customers.
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Ranked BBB Industries Product Quality the Highest
BBB Industries Product Quality Score by Gender
BBB Industries's Product Quality score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of BBB Industries.
Male
2.5/5
Female
N/A
BBB Industries Product Quality Score by Ethnicity
BBB Industries's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of BBB Industries.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
BBB Industries Product Quality Score by Usage
BBB Industries's Product Quality score was rated 1.6 stars by customers who have used BBB Industries's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
BBB Industries Pricing
BBB Industries ROI & Value For Money
3/5
BBB Industries has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into BBB Industries ROI
BBB Industries's ROI score was rated highest by Male customers.
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Ranked BBB Industries ROI the Highest
BBB Industries ROI Score by Gender
BBB Industries's ROI score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of BBB Industries.
Male
2.7/5
Female
N/A
BBB Industries ROI Score by Ethnicity
BBB Industries's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of BBB Industries.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
BBB Industries ROI Score by Usage
BBB Industries's ROI score was rated 2 stars by customers who have used BBB Industries's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
BBB Industries Customer Satisfaction (CSAT)
BBB Industries Customer Satisfaction (CSAT) Score
43 / 100
BBB Industries has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
6%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BBB Industries Customer Satisfaction
BBB Industries's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked BBB Industries' Customer Satisfaction.
Ranked BBB Industries Customer Satisfaction the Highest
BBB Industries Customer Satisfaction Score by Gender
BBB Industries's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of BBB Industries.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
BBB Industries Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
BBB Industries' Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of BBB Industries.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
BBB Industries Customer Satisfaction Score by Usage
BBB Industries's Customer Satisfaction score was rated 33 points by customers who have used BBB Industries's products/services for 1 to 2 Years.
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BBB Industries Customer Service
3.1/5
BBB Industries has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About BBB Industries's Customer Service
Address
Mobile, AL
Website
http://www.bbbind.com/
Phone Number
(631) 232-0144
Quick Insights into BBB Industries Customer Service
BBB Industries's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked BBB Industries' Customer Service score.
Ranked BBB Industries Customer Service the Highest
BBB Industries Customer Service Score by Gender
BBB Industries's Customer Service score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of BBB Industries.
Male
2.7/5
Female
N/A
BBB Industries Customer Service Score by Ethnicity
BBB Industries's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of BBB Industries.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
BBB Industries Customer Service Score by Usage
BBB Industries's Customer Service score was rated 2 stars by customers who have used BBB Industries's products/services for 1 to 2 Years.
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BBB Industries as an Employer
4.1/5
BBB Industries has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
BBB Industries scored a -10 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of BBB Industries would recommend the brand to a friend. ENPS measures how likely BBB Industries employees would recommend working at BBB Industries to a friend.
Net Promoter Score
-10
NPS Score
| 37% | Promoters |
|---|---|
| 16% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 49% | Promoters |
|---|---|
| 24% | Passive |
| 27% | Detractors |
