57
NPS
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BCD Meetings & Events
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About BCD Meetings & Events' Brand
BCD Meetings & Events energize and streamline the business of meetings and events.
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
BCD Meetings & Events NPS
BCD Meetings & Events's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether BCD Meetings & Events's customers would recommend using the product based on a scale of -100 to 100.
BCD Meetings & Events Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
BCD Meetings & Events NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
Jul 2022 50 | Jul 2022 | 50 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 25 | Dec 2022 | 25 |
Nov 2023 40 | Nov 2023 | 40 |
Jan 2024 49 | Jan 2024 | 49 |
Nov 2024 57 | Nov 2024 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BCD Meetings & Events Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of BCD Meetings & Events users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BCD Meetings & Events Product Quality
3.2/5
BCD Meetings & Events has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock BCD Meetings & Events' overall Product Quality score rated by its users and customers.
BCD Meetings & Events Product Information
BCD Meetings & Events’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.bcdme.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Media
Social
Sports & Entertainment
BCD Meetings & Events Pricing
BCD Meetings & Events ROI & Value For Money
4/5
BCD Meetings & Events has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock BCD Meetings & Events' overall ROI score rated by its users and customers.
BCD Meetings & Events Customer Satisfaction (CSAT)
BCD Meetings & Events Customer Satisfaction (CSAT) Score
80 / 100
BCD Meetings & Events has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BCD Meetings & Events Customer Service
4.1/5
BCD Meetings & Events has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock BCD Meetings & Events' overall Customer Service score rated by its users and customers.
About BCD Meetings & Events's Customer Service
Address
500 West Madison Street Suite 1200, Chicago, IL 60661
Website
http://www.bcdme.com
BCD Meetings & Events as an Employer
4.5/5
BCD Meetings & Events has a 4.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
BCD Meetings & Events scored a 57 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of BCD Meetings & Events would recommend the brand to a friend. ENPS measures how likely BCD Meetings & Events employees would recommend working at BCD Meetings & Events to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 54% | Promoters |
|---|---|
| 15% | Passive |
| 31% | Detractors |
