46
NPS
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BCIT
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About BCIT's Brand
Brand at a Glance
84%
Customer Loyalty
3.4/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
BCIT NPS
BCIT's Net Promoter Score (NPS) is a 46 with 69% Promoters, 8% Passives, and 23% Detractors. Net Promoter Score tracks whether BCIT's customers would recommend using the product based on a scale of -100 to 100.
BCIT Overall NPS
| 69% | Promoters |
|---|---|
| 8% | Passives |
| 23% | Detractors |
BCIT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 50 | Dec 2021 | 50 |
Feb 2022 75 | Feb 2022 | 75 |
Apr 2022 80 | Apr 2022 | 80 |
Jun 2022 83 | Jun 2022 | 83 |
Sep 2022 85 | Sep 2022 | 85 |
Apr 2023 63 | Apr 2023 | 63 |
Aug 2023 66 | Aug 2023 | 66 |
Sep 2023 70 | Sep 2023 | 70 |
Feb 2024 54 | Feb 2024 | 54 |
Jul 2024 59 | Jul 2024 | 59 |
Nov 2024 46 | Nov 2024 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BCIT NPS by Gender
Female customers rated BCIT's NPS 33 points higher than Male customers.
Male
34
BCIT's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
67
BCIT's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
BCIT Customer Reviews
Out of the 2 BCIT customer reviews 2 were positive and 0 were constructive. BCIT customer reviews reflect that all customers have a favorable experience using the products/services of the company.
BCIT Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of BCIT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BCIT Customer Loyalty Score by Gender
Female customers rated BCIT's Customer Loyalty score 30% higher than Male customers.
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Male
70%
Yes
Female
100%
Yes
BCIT Product Quality
3.4/5
BCIT has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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BCIT Product Information
BCIT’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Higher Education
Quick Insights into BCIT Product Quality
BCIT's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked BCIT Product Quality the Highest
Ranked BCIT Product Quality the Lowest
BCIT Product Quality Score by Gender
Female customers rated BCIT's Product Quality score 2.6 stars higher than Male customers.
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Male
2/5
Female
4.6/5
BCIT Pricing
BCIT ROI & Value For Money
3.9/5
BCIT has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into BCIT ROI
BCIT's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked BCIT ROI the Highest
Ranked BCIT ROI the Lowest
BCIT ROI Score by Gender
Male customers rated BCIT's ROI score 0.3 stars higher than Female customers.
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Male
3.6/5
Female
3.3/5
BCIT Customer Satisfaction (CSAT)
BCIT Customer Satisfaction (CSAT) Score
70 / 100
BCIT has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BCIT Customer Satisfaction
BCIT's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked BCIT Customer Satisfaction the Highest
Ranked BCIT Customer Satisfaction the Lowest
BCIT Customer Satisfaction Score by Gender
Female customers rated BCIT's Customer Satisfaction score 33 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of BCIT.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
66 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
BCIT Customer Service
3.8/5
BCIT has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into BCIT Customer Service
BCIT's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked BCIT's Customer Service score.
Ranked BCIT Customer Service the Highest
Ranked BCIT Customer Service the Lowest
BCIT Customer Service Score by Gender
Male customers rated BCIT's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of BCIT.
Male
3.6/5
Female
3.3/5
BCIT as an Employer
3.7/5
BCIT has a 3.7/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
BCIT scored a 46 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of BCIT would recommend the brand to a friend. ENPS measures how likely BCIT employees would recommend working at BCIT to a friend.
Net Promoter Score
46
NPS Score
| 69% | Promoters |
|---|---|
| 8% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 46% | Promoters |
|---|---|
| 25% | Passive |
| 29% | Detractors |
