-63
NPS
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BeenVerified
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About BeenVerified's Brand
BeenVerified helps people discover, understand, and use public data in their everyday lives.
Brand at a Glance
44%
Customer Loyalty
1.8/5
Product Quality
1.5/5
Pricing
1.8/5
Customer Service
BeenVerified NPS
BeenVerified's Net Promoter Score (NPS) is a -63 with 15% Promoters, 7% Passives, and 78% Detractors. Net Promoter Score tracks whether BeenVerified's customers would recommend using the product based on a scale of -100 to 100.
BeenVerified Overall NPS
| 15% | Promoters |
|---|---|
| 7% | Passives |
| 78% | Detractors |
BeenVerified NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2025 -60 | May 2025 | -60 |
Jun 2025 -60 | Jun 2025 | -60 |
Jul 2025 -62 | Jul 2025 | -62 |
Aug 2025 -62 | Aug 2025 | -62 |
Sep 2025 -64 | Sep 2025 | -64 |
Nov 2025 -65 | Nov 2025 | -65 |
Dec 2025 -65 | Dec 2025 | -65 |
Jan 2026 -66 | Jan 2026 | -66 |
Feb 2026 -64 | Feb 2026 | -64 |
Mar 2026 -64 | Mar 2026 | -64 |
Apr 2026 -61 | Apr 2026 | -61 |
May 2026 -63 | May 2026 | -63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BeenVerified NPS by Gender
Male customers rated BeenVerified's NPS 16 points higher than Female customers.
Male
-53
BeenVerified's NPS was rated -53 by Male customers on Comparably.
14%
Promoters
19%
Passives
67%
Detractors
Female
-69
BeenVerified's NPS was rated -69 by Female customers on Comparably.
11%
Promoters
9%
Passives
80%
Detractors
BeenVerified NPS by Ethnicity
BeenVerified's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -52 | Caucasian | -52 |
Hispanic or Latino -83 | Hispanic or Latino | -83 |
African American/Black -67 | African American/Black | -67 |
Other -72 | Other | -72 |
BeenVerified NPS by Age
BeenVerified's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
BeenVerified NPS by Usage
BeenVerified's NPS was rated the highest by customers who have used BeenVerified's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -75 | Less than 1 Year | -75 |
2 to 5 Years -44 | 2 to 5 Years | -44 |
5 to 10 Years -40 | 5 to 10 Years | -40 |
BeenVerified Customer Reviews
Out of the 11 BeenVerified customer reviews 3 were positive and 8 were constructive. BeenVerified customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
BeenVerified Customer Loyalty
44%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
44% of BeenVerified users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BeenVerified Customer Loyalty Score by Gender
Male customers rated BeenVerified's Customer Loyalty score 8% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of BeenVerified.
Male
49%
Yes
Female
41%
Yes
BeenVerified Customer Loyalty Score by Ethnicity
BeenVerified's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of BeenVerified.
48
out of 100
Caucasian
25
out of 100
Hispanic or Latino
40
out of 100
African American/Black
61
out of 100
Other
BeenVerified Customer Loyalty Score by Age
BeenVerified's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of BeenVerified.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 20% | 18-25 | 20% |
26-30 64% | 26-30 | 64% |
41-45 28% | 41-45 | 28% |
56-60 46% | 56-60 | 46% |
61-65 40% | 61-65 | 40% |
66+ 72% | 66+ | 72% |
BeenVerified Customer Loyalty Score by Usage
BeenVerified's Customer Loyalty score was rated the highest by customers who have used BeenVerified's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BeenVerified Customer Loyalty Score by Industry
BeenVerified's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
BeenVerified Product Quality
1.8/5
BeenVerified has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock BeenVerified's overall Product Quality score rated by its users and customers.
BeenVerified Product Information
BeenVerified’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated BeenVerified's product the highest. Reviewers from the Accounting industry rated BeenVerified the lowest at 2.4.
- Website
- https://www.beenverified.com
- Company Size
- 11-50 Employees
Industry
Tech
Big Data
Enterprise
SaaS
Quick Insights into BeenVerified Product Quality
BeenVerified's Product Quality score was rated highest by customers who have used BeenVerified's products/services for 5 to 10 Years, and rated lowest by customers who have used BeenVerified's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked BeenVerified's Product Quality.
Ranked BeenVerified Product Quality the Highest
Ranked BeenVerified Product Quality the Lowest
BeenVerified Product Quality Score by Gender
Male customers rated BeenVerified's Product Quality score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of BeenVerified.
Male
2.1/5
Female
1.9/5
BeenVerified Product Quality Score by Ethnicity
BeenVerified's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of BeenVerified.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.9 | Other | 1.9 |
BeenVerified Product Quality Score by Age
BeenVerified's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of BeenVerified.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 2.7 | 26-30 | 2.7 |
41-45 1.5 | 41-45 | 1.5 |
56-60 1.8 | 56-60 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.9 | 66+ | 2.9 |
BeenVerified Product Quality Score by Usage
BeenVerified's Product Quality score was rated the highest by customers who have used BeenVerified's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
BeenVerified Product Quality Score by Industry
BeenVerified's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
BeenVerified Pricing
BeenVerified ROI & Value For Money
1.5/5
BeenVerified has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BeenVerified's overall ROI score rated by its users and customers.
BeenVerified Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from BeenVerified.
Quick Insights into BeenVerified ROI
BeenVerified's ROI score was rated highest by customers who have used BeenVerified's products/services for 5 to 10 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked BeenVerified's ROI score.
Ranked BeenVerified ROI the Highest
Ranked BeenVerified ROI the Lowest
BeenVerified ROI Score by Gender
Male customers rated BeenVerified's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of BeenVerified.
Male
2/5
Female
1.6/5
BeenVerified ROI Score by Ethnicity
BeenVerified's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of BeenVerified.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
BeenVerified ROI Score by Age
BeenVerified's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of BeenVerified.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 2 | 26-30 | 2 |
41-45 1.5 | 41-45 | 1.5 |
56-60 1.9 | 56-60 | 1.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.3 | 66+ | 2.3 |
BeenVerified ROI Score by Usage
BeenVerified's ROI score was rated the highest by customers who have used BeenVerified's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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BeenVerified ROI Score by Industry
BeenVerified's ROI score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
BeenVerified Customer Satisfaction (CSAT)
BeenVerified Customer Satisfaction (CSAT) Score
22 / 100
BeenVerified has an overall Customer Satisfaction score of 22 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
10%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
16%
Very Dissatisfied
49%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BeenVerified Customer Satisfaction
BeenVerified's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by Hispanic or Latino customers.
Sign Up to unlock insights into how customers have ranked BeenVerified's Customer Satisfaction.
Ranked BeenVerified Customer Satisfaction the Highest
Ranked BeenVerified Customer Satisfaction the Lowest
BeenVerified Customer Satisfaction Score by Gender
Female customers rated BeenVerified's Customer Satisfaction score 8 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of BeenVerified.
24 / 100
MaleVery Satisfied | 19% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 24% | |
Dissatisfied | 14% | |
Very Dissatisfied | 38% |
32 / 100
FemaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 14% | |
Very Dissatisfied | 43% |
BeenVerified Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
BeenVerified's Customer Satisfaction (CSAT) score was rated 42% according to Caucasian users and customers.
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42 / 100
Very Satisfied
23%
Satisfied
19%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
13%
Very Dissatisfied
39%
CSAT according to Hispanic or Latino
BeenVerified's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of BeenVerified.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
17%
Very Dissatisfied
33%
CSAT according to African American/Black
BeenVerified's Customer Satisfaction (CSAT) score was rated 11% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of BeenVerified.
11 / 100
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
67%
CSAT according to Other
BeenVerified's Customer Satisfaction (CSAT) score was rated 29% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of BeenVerified.
29 / 100
Very Satisfied
29%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
28%
Very Dissatisfied
29%
BeenVerified Customer Satisfaction Score by Age
BeenVerified's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of BeenVerified.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% | |||||||||||||||
| 26-30 | 20% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 56-60 | 60% | |||||||||||||||
| 61-65 | 17% | |||||||||||||||
| 66+ | 54% |
BeenVerified Customer Satisfaction Score by Usage
BeenVerified's Customer Satisfaction score was rated the highest by customers who have used BeenVerified's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
BeenVerified Customer Satisfaction Score by Industry
BeenVerified's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "BeenVerified Customer Satisfaction Score by Industry",
"text": "BeenVerified's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "BeenVerified's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 28,
"stars": 0,
"csatScore": 28,
"text": "BeenVerified's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 28
}
]
}BeenVerified Customer Service
1.8/5
BeenVerified has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock BeenVerified's overall Customer Service score rated by its users and customers.
About BeenVerified's Customer Service
Address
307 5th Avenue, 16th Floor, New York City, NY
Website
https://www.beenverified.com
Quick Insights into BeenVerified Customer Service
BeenVerified's Customer Service score was rated highest by customers who have used BeenVerified's products/services for 5 to 10 Years, and rated lowest by customers who have used BeenVerified's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked BeenVerified's Customer Service score.
Ranked BeenVerified Customer Service the Highest
Ranked BeenVerified Customer Service the Lowest
BeenVerified Customer Service Score by Gender
Male customers rated BeenVerified's Customer Service score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of BeenVerified.
Male
2.1/5
Female
1.6/5
BeenVerified Customer Service Score by Ethnicity
BeenVerified's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of BeenVerified.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 1.9 | Hispanic or Latino | 1.9 |
African American/Black 1.8 | African American/Black | 1.8 |
Other 1.7 | Other | 1.7 |
BeenVerified Customer Service Score by Age
BeenVerified's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of BeenVerified.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 2 | 26-30 | 2 |
41-45 1.5 | 41-45 | 1.5 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.2 | 66+ | 2.2 |
BeenVerified Customer Service Score by Usage
BeenVerified's Customer Service score was rated the highest by customers who have used BeenVerified's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
BeenVerified Customer Service Score by Industry
BeenVerified's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
BeenVerified as an Employer
3.4/5
BeenVerified has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
BeenVerified scored a -63 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of BeenVerified would recommend the brand to a friend. ENPS measures how likely BeenVerified employees would recommend working at BeenVerified to a friend.
Net Promoter Score
-63
NPS Score
| 15% | Promoters |
|---|---|
| 7% | Passive |
| 78% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
