20
NPS
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Beneficial State Bank
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About Beneficial State Bank's Brand
Beneficial State Bank provides financial products and services.
Brand at a Glance
100%
Customer Loyalty
3.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Beneficial State Bank NPS
Beneficial State Bank's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Beneficial State Bank's customers would recommend using the product based on a scale of -100 to 100.
Beneficial State Bank Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Beneficial State Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
May 2023 33 | May 2023 | 33 |
Dec 2025 0 | Dec 2025 | 0 |
Apr 2026 20 | Apr 2026 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Beneficial State Bank Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Beneficial State Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Beneficial State Bank Product Quality
3.5/5
Beneficial State Bank has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Beneficial State Bank's overall Product Quality score rated by its users and customers.
Beneficial State Bank Product Information
Beneficial State Bank’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- beneficialstatebank.com
- Company Size
- 51-200 Employees
Industry
Tech
Banking
FinTech
Beneficial State Bank Pricing
Beneficial State Bank ROI & Value For Money
4.5/5
Beneficial State Bank has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Beneficial State Bank's overall ROI score rated by its users and customers.
Beneficial State Bank Customer Satisfaction (CSAT)
Beneficial State Bank Customer Satisfaction (CSAT) Score
75 / 100
Beneficial State Bank has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Beneficial State Bank Customer Service
4.5/5
Beneficial State Bank has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Beneficial State Bank's overall Customer Service score rated by its users and customers.
About Beneficial State Bank's Customer Service
Address
Oakland, CA
Website
beneficialstatebank.com
Beneficial State Bank as an Employer
3.9/5
Beneficial State Bank has a 3.9/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Beneficial State Bank scored a 20 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Beneficial State Bank would recommend the brand to a friend. ENPS measures how likely Beneficial State Bank employees would recommend working at Beneficial State Bank to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
