-34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
BeneSys
Marketing or Exec? Claim Your Free Account
About BeneSys' Brand
BeneSys, Inc. has serviced Union Trust Funds since 1979. BeneSys currently provides administration and I.T. services to over 40 clients
Brand at a Glance
54%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.8/5
Customer Service
BeneSys NPS
BeneSys's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether BeneSys's customers would recommend using the product based on a scale of -100 to 100.
BeneSys Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
BeneSys NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
May 2022 0 | May 2022 | 0 |
Sep 2022 -33 | Sep 2022 | -33 |
Jan 2024 -60 | Jan 2024 | -60 |
Jun 2026 -33 | Jun 2026 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BeneSys NPS by Gender
BeneSys's NPS was rated -34 by Male customers on Comparably.
Male
-34
BeneSys's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
BeneSys's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
BeneSys Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of BeneSys users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BeneSys Customer Loyalty Score by Gender
BeneSys's Customer Loyalty score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of BeneSys.
Male
40%
Yes
Female
N/A
Yes
BeneSys Product Quality
2.7/5
BeneSys has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock BeneSys' overall Product Quality score rated by its users and customers.
BeneSys Product Information
BeneSys’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.benesysinc.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
Productivity
SaaS
Quick Insights into BeneSys Product Quality
BeneSys's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked BeneSys' Product Quality.
Ranked BeneSys Product Quality the Highest
BeneSys Product Quality Score by Gender
BeneSys's Product Quality score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of BeneSys.
Male
2/5
Female
N/A
BeneSys Pricing
BeneSys ROI & Value For Money
2.7/5
BeneSys has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock BeneSys' overall ROI score rated by its users and customers.
Quick Insights into BeneSys ROI
BeneSys's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked BeneSys' ROI score.
Ranked BeneSys ROI the Highest
BeneSys ROI Score by Gender
BeneSys's ROI score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of BeneSys.
Male
2/5
Female
N/A
BeneSys Customer Satisfaction (CSAT)
BeneSys Customer Satisfaction (CSAT) Score
50 / 100
BeneSys has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BeneSys Customer Satisfaction
BeneSys's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked BeneSys' Customer Satisfaction.
Ranked BeneSys Customer Satisfaction the Highest
BeneSys Customer Satisfaction Score by Gender
BeneSys's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of BeneSys.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
BeneSys Customer Service
2.8/5
BeneSys has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock BeneSys' overall Customer Service score rated by its users and customers.
About BeneSys's Customer Service
Address
700 Tower Drive,, Suite 300, Troy, MI
Website
http://www.benesysinc.com
Phone Number
12488139898
Quick Insights into BeneSys Customer Service
BeneSys's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked BeneSys' Customer Service score.
Ranked BeneSys Customer Service the Highest
BeneSys Customer Service Score by Gender
BeneSys's Customer Service score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of BeneSys.
Male
2.5/5
Female
N/A
BeneSys as an Employer
3.4/5
BeneSys has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
BeneSys scored a -34 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of BeneSys would recommend the brand to a friend. ENPS measures how likely BeneSys employees would recommend working at BeneSys to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 42% | Promoters |
|---|---|
| 25% | Passive |
| 33% | Detractors |
