-67
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Betfair US TVG Network
Marketing or Exec? Claim Your Free Account
About Betfair US TVG Network's Brand
Brand at a Glance
83%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
2.5/5
Customer Service
Betfair US TVG Network NPS
Betfair US TVG Network's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Betfair US TVG Network's customers would recommend using the product based on a scale of -100 to 100.
Betfair US TVG Network Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Betfair US TVG Network NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
Feb 2023 -50 | Feb 2023 | -50 |
May 2024 -66 | May 2024 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Betfair US TVG Network Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Betfair US TVG Network users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Betfair US TVG Network Product Quality
3/5
Betfair US TVG Network has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Betfair US TVG Network's overall Product Quality score rated by its users and customers.
Betfair US TVG Network Product Information
Betfair US TVG Network’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://tvg.com/
- Company Size
- 201-500 Employees
Industry
Tech
Internet
Betfair US TVG Network Pricing
Betfair US TVG Network ROI & Value For Money
3.3/5
Betfair US TVG Network has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Betfair US TVG Network's overall ROI score rated by its users and customers.
Betfair US TVG Network Customer Satisfaction (CSAT)
Betfair US TVG Network Customer Satisfaction (CSAT) Score
33 / 100
Betfair US TVG Network has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Betfair US TVG Network Customer Service
2.5/5
Betfair US TVG Network has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Betfair US TVG Network's overall Customer Service score rated by its users and customers.
About Betfair US TVG Network's Customer Service
Website
http://tvg.com/
Betfair US TVG Network as an Employer
3.8/5
Betfair US TVG Network has a 3.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Betfair US TVG Network scored a -67 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Betfair US TVG Network would recommend the brand to a friend. ENPS measures how likely Betfair US TVG Network employees would recommend working at Betfair US TVG Network to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
