43
NPS
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Better Place Forests
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About Better Place Forests' Brand
Better Place Forests is creating North America’s first conservation spreading forests for families who choose cremation.
Brand at a Glance
81%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
4.4/5
Customer Service
Better Place Forests NPS
Better Place Forests's Net Promoter Score (NPS) is a 43 with 57% Promoters, 29% Passives, and 14% Detractors. Net Promoter Score tracks whether Better Place Forests's customers would recommend using the product based on a scale of -100 to 100.
Better Place Forests Overall NPS
| 57% | Promoters |
|---|---|
| 29% | Passives |
| 14% | Detractors |
Better Place Forests NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
May 2020 66 | May 2020 | 66 |
Jul 2020 75 | Jul 2020 | 75 |
Aug 2020 60 | Aug 2020 | 60 |
Dec 2020 34 | Dec 2020 | 34 |
Apr 2021 43 | Apr 2021 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Better Place Forests Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Better Place Forests users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Better Place Forests Product Quality
4.3/5
Better Place Forests has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Better Place Forests' overall Product Quality score rated by its users and customers.
Better Place Forests Product Information
Better Place Forests’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Renewables and Environment
Better Place Forests Pricing
Better Place Forests ROI & Value For Money
4.1/5
Better Place Forests has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Better Place Forests Customer Service
4.4/5
Better Place Forests has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Better Place Forests's Customer Service
Address
3717 Buchanan Street, Suite 400, San Francisco, CA 94123
Website
https://www.betterplaceforests.com/
Phone Number
877-830-8311
Better Place Forests's Social Links
Better Place Forests as an Employer
4.7/5
Better Place Forests has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Better Place Forests scored a 43 for Net Promoter Score and a 86 for Employee Net Promoter Score. NPS gauges how likely a customer of Better Place Forests would recommend the brand to a friend. ENPS measures how likely Better Place Forests employees would recommend working at Better Place Forests to a friend.
Net Promoter Score
43
NPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
86
eNPS Score
| 88% | Promoters |
|---|---|
| 10% | Passive |
| 2% | Detractors |
