-88
NPS
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BILLSHARK
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About BILLSHARK's Brand
Bill Negotiation and Reduction for Recurring Consumer Monthly Bills
Brand at a Glance
31%
Customer Loyalty
1.7/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
BILLSHARK NPS
BILLSHARK's Net Promoter Score (NPS) is a -88 with 4% Promoters, 4% Passives, and 92% Detractors. Net Promoter Score tracks whether BILLSHARK's customers would recommend using the product based on a scale of -100 to 100.
BILLSHARK Overall NPS
| 4% | Promoters |
|---|---|
| 4% | Passives |
| 92% | Detractors |
BILLSHARK NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -78 | Oct 2022 | -78 |
Dec 2022 -78 | Dec 2022 | -78 |
Feb 2023 -81 | Feb 2023 | -81 |
Jun 2023 -84 | Jun 2023 | -84 |
Jul 2023 -84 | Jul 2023 | -84 |
Sep 2023 -84 | Sep 2023 | -84 |
Dec 2023 -87 | Dec 2023 | -87 |
Feb 2024 -87 | Feb 2024 | -87 |
May 2024 -87 | May 2024 | -87 |
Jul 2024 -87 | Jul 2024 | -87 |
Apr 2025 -88 | Apr 2025 | -88 |
Feb 2026 -90 | Feb 2026 | -90 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BILLSHARK NPS by Gender
BILLSHARK's NPS was rated -66 by Male customers on Comparably.
Male
-66
BILLSHARK's NPS was rated -66 by Male customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Female
N/A
BILLSHARK's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
BILLSHARK Customer Loyalty
31%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
31% of BILLSHARK users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BILLSHARK Customer Loyalty Score by Gender
BILLSHARK's Customer Loyalty score was rated 25 by Male customers on Comparably.
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Male
25%
Yes
Female
N/A
Yes
BILLSHARK Product Quality
1.7/5
BILLSHARK has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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BILLSHARK Product Information
BILLSHARK’s product quality score is a 1.7 out of 5 as rated by its users and customers.
- Website
- https://www.billshark.com
- Company Size
- 11-50 Employees
Industry
Consumer Services
Quick Insights into BILLSHARK Product Quality
BILLSHARK's Product Quality score was rated highest by Male customers.
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Ranked BILLSHARK Product Quality the Highest
BILLSHARK Product Quality Score by Gender
BILLSHARK's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of BILLSHARK.
Male
1.5/5
Female
N/A
BILLSHARK Pricing
BILLSHARK ROI & Value For Money
1.5/5
BILLSHARK has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into BILLSHARK ROI
BILLSHARK's ROI score was rated highest by Male customers.
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Ranked BILLSHARK ROI the Highest
BILLSHARK ROI Score by Gender
BILLSHARK's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
BILLSHARK Customer Satisfaction (CSAT)
BILLSHARK Customer Satisfaction (CSAT) Score
8 / 100
BILLSHARK has an overall Customer Satisfaction score of 8 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
4%
Satisfied
4%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
70%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BILLSHARK Customer Satisfaction
BILLSHARK's Customer Satisfaction score was rated highest by Male customers.
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Ranked BILLSHARK Customer Satisfaction the Highest
BILLSHARK Customer Satisfaction Score by Gender
BILLSHARK's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of BILLSHARK.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
BILLSHARK Customer Service
1.5/5
BILLSHARK has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About BILLSHARK's Customer Service
Address
Parkwood Dr, Medway, MA 01748
Website
https://www.billshark.com
Phone Number
(844)742-7543
Quick Insights into BILLSHARK Customer Service
BILLSHARK's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked BILLSHARK's Customer Service score.
Ranked BILLSHARK Customer Service the Highest
BILLSHARK Customer Service Score by Gender
BILLSHARK's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of BILLSHARK.
Male
1.5/5
Female
N/A
BILLSHARK as an Employer
2.8/5
BILLSHARK has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
BILLSHARK scored a -88 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of BILLSHARK would recommend the brand to a friend. ENPS measures how likely BILLSHARK employees would recommend working at BILLSHARK to a friend.
Net Promoter Score
-88
NPS Score
| 4% | Promoters |
|---|---|
| 4% | Passive |
| 92% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
