-100
NPS
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Biofourmis
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About Biofourmis' Brand
Biofourmis brings the right care to every person, no matter where they are. The company’s AI-driven solution collects and analyzes patient data in real time and identifies shifts that require proactive interventions. This vital innovation provides people everywhere with connected access to hospital-level services, virtual provider networks for remote care, and life-changing clinical trials—all without leaving their homes. Trusted by leading health systems, payers, biopharma companies and patients alike, Biofourmis’ connected platform improves patient outcomes, prevents hospital readmissions, accelerates drug development, and closes critical gaps in care—ultimately making science smarter, healthcare simpler, and patients healthier. Biofourmis is a global technology company enabling care delivery, with headquarters in Boston and key offices in Singapore and India.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Biofourmis NPS
Biofourmis's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Biofourmis's customers would recommend using the product based on a scale of -100 to 100.
Biofourmis Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Biofourmis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -100 | Sep 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Biofourmis Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Biofourmis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Biofourmis Product Quality
1.5/5
Biofourmis has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Biofourmis' overall Product Quality score rated by its users and customers.
Biofourmis Product Information
Biofourmis’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://biofourmis.com
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
Biofourmis Pricing
Biofourmis ROI & Value For Money
1.5/5
Biofourmis has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Biofourmis Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Biofourmis Customer Service
1.5/5
Biofourmis has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Biofourmis' overall Customer Service score rated by its users and customers.
About Biofourmis's Customer Service
Address
33 Arch St, 17th Floor, Boston, MA 02110
Website
https://biofourmis.com
Biofourmis's Social Links
Biofourmis as an Employer
Consumer vs. Employees
Biofourmis scored a -100 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Biofourmis would recommend the brand to a friend. ENPS measures how likely Biofourmis employees would recommend working at Biofourmis to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 45% | Promoters |
|---|---|
| 41% | Passive |
| 14% | Detractors |
