0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
BioReliance
Marketing or Exec? Claim Your Free Account
About BioReliance's Brand
BioReliance is a leading CRO providing nonclinical testing and contract manufacturing services.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
BioReliance NPS
BioReliance's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether BioReliance's customers would recommend using the product based on a scale of -100 to 100.
BioReliance Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
BioReliance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Sep 2025 0 | Sep 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BioReliance Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of BioReliance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BioReliance Product Quality
1.5/5
BioReliance has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BioReliance's overall Product Quality score rated by its users and customers.
BioReliance Product Information
BioReliance’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.bioreliance.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
BioReliance Pricing
BioReliance ROI & Value For Money
1.5/5
BioReliance has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BioReliance's overall ROI score rated by its users and customers.
BioReliance Customer Satisfaction (CSAT)
BioReliance Customer Satisfaction (CSAT) Score
100 / 100
BioReliance has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BioReliance Customer Service
1.5/5
BioReliance has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BioReliance's overall Customer Service score rated by its users and customers.
About BioReliance's Customer Service
Address
14920 Broschart Road, Rockville, MD
Website
http://www.bioreliance.com/
Phone Number
3016102591
BioReliance as an Employer
3.4/5
BioReliance has a 3.4/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
BioReliance scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of BioReliance would recommend the brand to a friend. ENPS measures how likely BioReliance employees would recommend working at BioReliance to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
