Bird FAQs

How to Charge a Vehicle

To charge a vehicle, you’ll need a Birdsupplied Power Cord (Pictured below #1) and a Bird supplied Power Supply (Pictured below #2).

Vehicles should not be stored in nor should be plugged into a power source when temperatures are below 32F (0C) or above 113F (45C)"

Buy Power Supplies

Quick Action

Depending on the model of the vehicle, the charging port is either located at the frontof the footboard on the lefthand side or on near the bottom of the neck.

The indication lights on the power supplies show if the vehicle is charged or charging.

You can see the battery percentage of each captive vehicle by going to Menu> My Tasks

Locating the Charging Port

For some models, the charging port is located on the front-left of the vehicle's footboard (on the same side as the kickstand). See the images below for help locating the charging port.

For other models, the charging port is located on the backside of the vertical neck, located about 1/4 of the way up from the front wheel.

To begin charging, plug the power cord into a standard outlet and connect to the power supply. Next, plug the power supply cable into the vehicle’s charging input. Depending on the model, the charging port is either located on the left side of the riding deck towards the front, or on the neck of the vehicle. (pictured below)

Indicator Lights on Power Supply:

Red: A red indicator light, when plugged into the vehicle, means that the vehicle is currently charging.

Green: A green indicator light means your vehicle is fully charged.

Checking Battery Levels

You can find the vehicle’s Battery percentage inMy Tasks.For the most accurate information, please ensure:

You are in close proximity to the vehicles

Your phone has good cellular reception

Your phone’s Bluetooth is on

My Taskspage allows you to view the status of eachvehicleat any given moment. You are able to see the following details:

VehicleID

Battery percentage

Release by due time

Associated price for charging that Bird to 100\% and releasing it by the due time

You can refresh the information by swiping down on your list of Birds inMy Tasks.

If for some reason your vehicle is not charging and shows signs of possible damage, please refer to: Handling Damaged Vehicles

Keeping Vehicles Safe While Charging

We highly recommend Chargers to find a safe place within their residence to charge vehicles. The ideal place to charge vehicles is in an enclosed garage on a clean concrete surface. Please avoid charging vehicles on carpeted surfaces.

Safety Requirements

You will be responsible for (or assume the risk of not) having a certified electrician review and approve your location for safely charging vehicles before you start charging. To avoid any fire hazards, do not overload any electrical circuit while charging a vehicle and provide reasonable spacing and ventilation of vehicles while charging to prevent overheating of the vehicle and Power Kits.

Power Supplies

Chargers will have to purchase new power supplies if they are damaged, lost, or stolen.

If you are interested in more power supplies, you can purchase a 3 pack here:

Releasing Vehicles

The last step before you get paid for charging is releasing your fully charged vehicles in a nest. When you release vehicles into a nest at 100\% battery by the due time, you will be paid the listed price for each vehicle. Any vehicle released later than the due date or with less than 95\% battery, are at risk for a reduced payout. Should you hold onto a vehicle for longer than 24 hours, it may disappear from your My Tasks view and may be removed from your earnings completely.

Same-day payments will only be available for vehicles released by 7 a.m. before their due time after charging. Vehicles that are released after the due time will be paid out the following business day and may be subject to penalties up to 50\%.*

*In Israel and Poland,payments are processed respectively every two and one week.

To start, tap Release Birds on the menu.

Unable to Release Vehicles

What is a Nest?

A Nest is a designated release spot for you to release yourvehicles. Nests are in locations that ensurevehicles are easily accessible to Riders.

It’s critical that Nests never block pedestrian right-of-way and/or any access points (doors, ramps, stairs, gates, etc.).

You’ll see a map with circular icons, each containing a number. The icons mark the locations of Nests and the numbers represent the number ofvehicles available to be released in each specific Nest.Once a Nest is full, it will no longer appear on the map.

Selecting a Nest

When you’ve selected a Nest, tap its icon. Three options will appear:Navigate to Nest, NestsDetailsand Release.

Claim a Nest

Chargers can claim a Nest by tapping Claim Nest in the app,which will reserve a Nest for 30 minutes. Ifvehicles are not released at the Nest location after 30 minutes, it will expire and reappear on the Charger Map for others to claim.

Claiming Multiple Nests

In some markets, we have a new feature for chargers to claim multiple nests for up to 1 hour based on the number of tasks in their task list.

If this feature is enabled in your city, once you claim an initial nest, you have the option to claim additional nests. When you’re ready to claim the nests, tap Confirm Claim.

Navigate to a Nest

To get to the Nest, tap Navigate and the app will prompt you to open your preferred navigation application (e.g. Apple Maps, Google Maps, Waze, etc.).

Nest Details

Once you arrive at the Nest, tap More Details. You’ll see a picture of the exact Nest location, the street address of the Nest, and notes describing any directions for releasing yourvehicles at that Nest.

Place yourvehicles exactly as they appear in the photo. Once they’re positioned, tap Scan to Release.

Releasing Vehicles:

DO

Avoid releasingvehicles anywhere blocking the public right of way: sidewalks, driveways, and entrances

Releasevehicles close to the curb perpendicular to the street if the sidewalk is wide enough for pedestrian access

If there is not enough space on the curbside, releasevehicles parallel to the street to avoid blocking sidewalks

Release on dirt so long as the terrain is even, and won’t causevehicles to tip over

Release on manhole coverings if sidewalks are narrow

Park neatly, lining up allvehicles facing the same direction with the handlebars turned to the left

DO NOT

Block sidewalks, impeding pedestrian right of way

Block private ramps, driveways, or parking lots

Block fire hydrants

Block any disability access areas, including handicap parking and blue curbs

Releasevehicles on uneven terrain, causingvehicles to tip over

Release vehicles messily

Once you’ve parked yourvehicles, step back about 10-20 feet away from the Nest and take a picture of yourvehicles so they can be reviewed. The photo should be vertical to include allvehicles as well as the surrounding environment.

If you would like to report a bad Nest location, please contact us via the Help section in the app.

SelectingVehicles to Release

Tap Release to scan thevehicles you’d like to release. After selecting thevehicles, tap Release in the top right corner of your screen.

Photo Confirmation

The last step of the release process is taking a picture of yourvehicles in the Nest. Please make sure the photo shows allvehicles currently in the Nest. As soon as the photo has uploaded, you’re officially done!

As long as you’ve released yourvehicles with at least 95\% battery before 7 a.m. the morning after charging, you’ll be paid the same day.vehicles that are released after 7 a.m. will be paid out the following business day and may be subject to penalties up to 50\%.

Trouble ReleasingVehicle(s)

If you are having trouble releasing your vehicles, please visit:

We understand that at times, you won't be able to charge and release fully charged vehicles in a Nest.

Make sure the vehicle is inside an operational area where other chargers can retrieve it. When you are inside the operational area, please scan the vehicle in Charger mode.

If you would like to cancel your task, please submit a cancel task request in your app.

If you are unable to do so, we will not be able to process this cancellation.

As a reminder, cancel task requests are for vehicles that you want removed from your task list and is not a manual release request. When you cancel a task, you'll forfeit the payment for the vehicle and receive $0 payout. If you try to recapture the cancelled vehicle, your account will be flagged. Multiple flags on your charger account may lead to the termination of your account.

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Charger Mode

Once you are in Charger Mode, new menu options will be available. These options will help you with the charging process. Please only use Charger Mode when you plan to charge.

Find Birds Page

When you are ready to capture vehicles, please enable your Charger Mode to see all available vehicles to capture.

Selecting a Vehicle

To view information about a particular vehicle, you can tap the icon. A white banner will appear at the top of the screen and the icon will expand with more details:

- Banner Details:

Ridden:Time when vehicles were last ridden

Located:Last time the vehicle sent location data. It is possible that this information is no longer accurate if it is more than 6 hours old.

Price: How much you can earn if you charge the vehicle to 100\% and properly releasing in a Nest by the listed due time.

- Icon Details:

The current battery percentage

The first half of the vehicle ID. The vehicle ID is a unique series of 4-5 letters and/or numbers

Vehicles will become available throughout the day once they reach low battery, so please check the Charger Map when you are ready to capture and charge. A vehicle icon will appear on the Charger Map when it is available for capture!

Understanding the Vehicle's Location

The vehicle's location on the map represents the last-known GPS location of the vehicle. Usually, this is where you’ll find the vehicle. However, there are times when the vehicle is no longer at the indicated location.The longer it has been since the GPS location data has been updated, the less likely the vehicle is to be at or near the pin location.

If you’ve arrived at the pin location of a vehicle and it's not there, go ahead and tap Alarm (with your Bluetooth enabled) and the vehicle's alarm will make a sound. You can use this to guide you to the vehicle's location. If you can’t locate the vehicle or hear the alarm, please select the Mark Missingfeature in the Bird appto inform other Chargers the location is no longer accurate.

Vehicles that can not be located by the Charger community will be removed from the Charger Map.

Note: Please donotenter any private or public property that you do not have full authorization to enter when hunting for vehicles.

Navigate to a Vehicle

If you need driving instructions to a particular vehicle's pin location, you can select the Navigate to Bird (paper airplane) icon. This will prompt you to open your preferred navigation application (such as Apple Maps, Google Maps, Waze, etc.) and direct you to the pin.

How to Capture

Once you find an available vehicle you can go ahead and capture it. To capture a vehicle, scan the vehicle's QR code or click "BIRD ID" to manually enter the vehicle ID listed beneath the QR code.

If you come across a vehicle with no ID or QR code, please refer to:

I Can't Scan or Find the Vehicle ID

Your vehicle has been successfully captured if it displays in My Tasks.

Important: If you are unable to capture a vehicle, it is likely not available for Chargers. Please do nottransport it back for charging unless the vehicle is captive and in your My Tasks list.

There are several reasons why a vehicle can not be captured:

The vehicle is only available for Riders

The vehicle is damaged and waiting to get repaired by a Mechanic

The vehicle is offline and can't communicate with our servers

Moving vehicles without capturing may have a negative impact on your ability to charge and violates the Services Agreement; such vehicles may be considered stolen property.We reserve the right to pursue legal remedies against violators, including working with authorized retrieval teams and law enforcement.

Charger Pro-Tip:When in the wild, it is important that you only capture vehicles that you can fully charge and release on time. Please do not capture more vehicles than you have the ability to charge overnight.

Bird One

Born to ride and built to last, Bird One is one of the most advanced e-scooters on the road today. With a bigger battery, longer range, and faster takeoff, Bird One delivers a comfortable and controlled ride that gets you where you need to go. Bird One features:

Hand-lever brake

Front wheel drive

9” semi-solid pneumatic tires

18 MPH* maximum speed

Regenerative brake system

A smooth ride with flat-resistant tires

Extended range and battery life

Custom design

Bluetooth lock

Head and tail lights

Smart connectivity to locate, lock, and ride your rental

Bird Ninebot ES4/ ES2

The Bird Ninebot ES4 is a classic vehicle in the Bird fleet. Loved by Bird riders for its straightforward design and lightweight frame, the Bird Ninebot ES4 is the perfect vehicle for short trips. It features:

A rotational thumb throttle/brake

Front wheel drive

7.4” solid wheels

15 MPH* maximum speed

Regenerative brake system

A lightweight frame

Bluetooth lock

Head and tail lights

Smart connectivity to locate, lock, and ride your rental

*Range and speed are affected by factors like riding style, terrain, weather, and rider weight

We use temporary authorizations to confirm your method of payment. These charges will remain as pending until they clear from your account. They may take several days to disappear. Authorization amounts will be about the price of a ride. If you believe you have been charged incorrectly, please contact support.

Please make sure you have claimed a nest and you are within a 15 - 30 ft radius of it before releasing.

Claim a Nest

Chargers can claim a nest by tapping Claim Nest in the app, which will reserve a nest for 30 minutes. If vehicles are not released at the Nest location after 30 minutes, it will expire and reappear on the Charger Map for others to claim.

Claiming Multiple Nests

In select markets, we have a new feature for chargers to claim multiple nests for up to 1 hour based on the number of tasks in their task list. We’re currently testing this feature and excited to continue to roll it out further.

How Do Multiple Nests Work?

If this feature is enabled in your city, once you claim an initial nest, you have the option to claim additional nests. This helps you release faster and more easily.

Unable to Claim Nest

If you're having trouble claiming a Nest, it can either be that another Charger already claimed that nest or it can be a network error. The process for claiming Regular and Damaged Nests will remain the same.

Try force quitting the app and reopening it. If that doesn't help, update to the latest version of the app.

If you still can’t claim that specific Nest, please locate another Nest nearby and release your vehicles there instead.

Nests will disappear off the map once they are claimed. Chargers are able to reserve a nest for 30 minutes. After being claimed, Nests will expire and if vehicles have not been released at that nest location, it will reappear on the Charger Map for others to claim.

If you are seeing no nests on your Charger Map, please visit: No Nests on Charger Map

Invalid Bird/Nest Error

You may be receiving an Invalid Nest Error because damaged and undamaged vehicles are not being released in their respective nest. Please make sure you are in the correct nest when releasing your vehicle. A red wrench indicates a Damage Nest, while a green circle indicates a Regular Nest on the map.

Release damaged vehicles in a Damage Nest and release those that are not damaged in a Regular Nest. Please make sure your Bluetooth is on and that you are updated to the latest version of the app.

If you have a damaged vehicle, you can report it using Community Mode in the app and we will mark it for repair.

Nest Distance Error

If you are experiencing a Nest Distance Error while releasing your vehicles, you may not be at the correct nest location or not within the nest radius. Please make sure you are within 15 - 30ft of the nest you are trying to release your vehicles in. You may also need to update your app and enable Bluetooth.

If this issue occurs at multiple nests, try restarting your phone. Please double-check that you are at the correct location on the charger map.

Still Having Trouble?

If you are still encountering issues with releasing, bring your vehicle(s) to the appropriate claimed nest and contact us via the Help section in the app and provide us with the following information:

A quick explanation of the issue and a screenshot of any error that is preventing you from releasing your vehicles - both are required.

A screenshot of your location on the Map verifying that you're at the Nest, not the address (like this: ( https://goo.gl/j279Sd )

ID(s) that need to be released

A photo of the same vehicle(s) in the Nest where you left them

Note: If you do not provide all requested documentation, we will not credit your account.

If you encounter an issue while riding, please end the ride and submit a ticket using our in-app Help feature. At the end of each ride, you will also have the opportunity to leave any feedback or make aware of any problems you encountered while riding a vehicle.

Couldn't find the answer to your question? Click on the message icon in the upper right-hand corner to start a conversation, we are happy to help!

Are you a Charger and need help or have questions? Please refer to our Charging guides and FAQ's at: Charging with Bird.

If you have questions that need answers or just want us to take a look at an issue or a problem, switch into Charger mode and send in a ticket from our in-app HELP feature.

Please note that we are not able to provide Charger related assistance from our general phone line, as that line is for Rider-related issues only.

You can reserve a vehicle in advance for up to 30 minutes to ensure it’s there for you when you’re ready to ride. You will be charged per minute for the time of your reservation.

After locating a vehicle on the map, select the icon and tap `Reserve` to start the reservation. Once you reach the vehicle, unlock it and enjoy the ride!

You can cancel the reservation in the app but you may be charged for the minutes the vehicle was reserved.

Pricing varies based on currency and the city. Cost per ride is determined by the pricing of the market rides get taken in. Taxes and city fees may apply*.

Current pricing is visible from the in-app Payment section. Riders must be located within the market and operational zone (colored purple on the map) while viewing the cost.

*In Europe and the Middle East taxes and fees are included in the final price.

If at any point during your ride you feel that the vehicle is not operating correctly, safely pull off the road, park the vehicle appropriately and end the ride in your app.

Make sure you allow the app to use cellular data in the background and you enable Bluetooth connectivity.

To start a ride, scan the QR code on the vehicle or manually enter the four to five-digit code written beneath the QR code. Press "Unlock". Once the clock starts, manually kick-push the vehicle like you would a non-electric scooter to get it moving, then press down on the throttle. From there, the vehicle will be fully electric. Repeat the kick-push process if at any point you come to a complete stop.

The app does not currently support the following carriers:

Republic

Lycamobile

Thank you for understanding!

What are Special Tasks?

Special tasks are a new task type available in select markets. Special tasks are vehicles with higher payouts assigned to specific Chargers to capture, charge or rebalance and release.

How Do I Get Access to Special Tasks?

You can unlock these special tasks by exemplifying good charger behaviors that include:

Charge and release at least 5 vehicles per week

Maintain a positive record of completing tasks, fully charging vehicles, and releasing on time

How Does It Work?

Please follow the steps below if special tasks are enabled for you:

In your phone settings, set your location to “Always” allow.

Turn on Bluetooth.

Allow push notifications.

In the charger menu, turn Special Tasks on.

Once you have completed the steps above, you will be eligible to receive special tasks.

You’ll receive a push notification when a special task is available.

Only you will see the vehicle on the mapand only you will be able to capture.

There is a time limit, so capture the vehicle before time runs out.

If the time expires, the task will no longer be available.

If you arrive at the location and cannot physically see the vehicle, use Bird Finder to locate the vehicle.

You still cannot find the vehicle? Complete the cannot access report in-app (Missing, Private Property, Others) to let us know why you could not capture the vehicle. If there was an issue, we will do our best to resolve it.

You can now remove your credit card from the Payment tabwithin the app by swiping your card information to the right on iOS devices. Please ensure your app is up to date.

If you are on an Android device or are having difficulty, please contact support via the Help section of the app. Make sure to provide the last 4 digits of the card(s) you would like deleted for verification purposes.

When ending your ride, safely pull off the road and locate an appropriate space to park at a bike rack or on the sidewalk. The parking location must not obstruct handicapped accessibility or pedestrian or vehicle traffic. The parking regulations may change based on local rules.

The in-app tutorial, accessible when attempting to ride a vehicle, includes local parking regulations. Make sure to read it when visiting other cities.

Bird Access offers unlimited rides of 30 minutes or less for $5 a month to low-income riders who are enrolled or eligible for a government assistance program. Bird Access riders in select cities can pay with cash at over 27,000 CVS and 7-11 retailers for Bird credits or pay with prepaid debit cards, which can be used in-app. The program also offers riders without smartphones an option to sign up for text-to-ride to unlock vehicles through SMS text messages. To enroll in Bird Access or the text-to-unlock program, email proof of eligibility, your government-issued identification, your full name and phone number to [email protected]. Text-to-unlock instructions will be sent to participating riders so that scooters can be unlocked via SMS message.

To opt-out of this program please message us through the app or at [email protected].

In Paris, we have a trial for a Welfare Discount for low-income and elderly citizens. To apply for the low-income discount, reach out to us via the Help section of your app or via email and send us a picture of your carte Ple Emploi or a contract RSA. For the elderly citizens, please provide us with a copy of your statement of retirement or a card Navigo Amthyste. Email [email protected] to sign-up.

This program is not currently available in other parts of Europe and the Middle East.

Please note, as a rider using the Low Income Program, you are still bound by the terms of Bird's Terms of Service, Privacy Policy, and Bird's Rental Agreement. By participating in the Low Income Program, you agree that access to the Low Income Program: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be sold or transferred in any manner, unless expressly permitted by Bird; (iii) may be disabled by Bird at any time for any reason without liability to Bird; (iv) may only be used pursuant to the specific terms that Bird establishes for such Program; and (v) may be subject to quantity or value limits as determined by Bird. Bird reserves the right to terminate access to the Low Income Program in the event that Bird determines or believes that the use of the Program was in error, fraudulent, illegal, or otherwise in violation of Bird's Agreements or specific terms applicable to the Low Income Program.

When vehicle icons appear on the rider map, it means those vehicles are available to ride. The vehicle logo displayed on the map represents its physical location.

The map displays vehicles within a one-mile radius (2 square kilometers) of your current location only when you are positioned within the operational zone (colored purple on the map). Vehicles may not appear on the map if you view the app from outside the operational zone.

For more info on Scoot's adaptive offerings, email [email protected]

Introduction FAQ

Bird’s personal rental program allows riders to rent their very own Bird on a monthly basis. Rental Birds come with everything a rider needs, including your own Bird, a power supply, and a Bluetooth lock. Our monthly rentals are the most affordable way to conquer your commute with a convenient, sustainable ride.

How do I rent a vehicle?

For all renting and delivery process inquiries, please refer to our Renting and Delivery Process article.

How much does a personal rental cost?

For all pricing inquiries, please refer to our Pricing and Vehicle Specs article.

Where can I get a personal rental?

For a list of the markets that are offered at this time, please refer to our Personal Rental Location article.

Is there an age restriction to rent a vehicle?

Yes! Just like all of our electric scooters, you must be 18 years or older to rent a Bird.

How long is the rental period?

A rental period is 31 days.

Can I rent more than one rental?

No. We only allow one rental per account.

How does the delivery process work?

For all renting and delivery process inquiries, please refer to our Renting and Delivery Process article.

What type of vehicle will I get?

The vehicle offered depends on the market that you are in and the supply that we have at hand.

Each scooter is fully inspected in our Service Center before it makes its way to you. To learn more about our vehicles, check out our Pricing and Vehicle Specs article.

Can other riders access my Bird or see it within their Bird app?

No. Your Bird will be linked to your account, and only you will be able to locate, activate, and ride your Bird. Your personal rental Bird will not appear on other riders’ maps, and they will not be able to unlock your vehicle.

Where can I review any additional terms and conditions of my rental?

You can access the Bird Rental Agreement and Personal Rental Addendum at bird.co/agreement/.

What are the different Birds available for personal rentals?

We use several different vehicles throughout our rental fleet. Vehicle availability differs based on your location and the supply at hand.

AccountFAQ

How do I cancel my rental?

To cancel your personal rental, open the Personal Rental tab and press Cancel Auto-Renew. Once you have pressed Cancel Auto-Renew, a text box will pop up and there you can write to our Bird Support Center about a cancellation inquiry.

Be advised that your rental period officially ends when we receive the Bird and that you are responsible for the Bird until our team picks it up.

How do I return my vehicle at the end of the rental period?

After you have submitted your cancellation inquiry (see how-to above) we will provide you with instructions on how to return your vehicle; The pickup process is similar to the delivery process.

What is BirdCare+?

BirdCare+ covers your vehicle for the duration of your rental agreement for an extra $20.00 per month.

If your Bird is lost or stolen and our team is unable to recover your vehicle in good working order within five business days, you’ll get a replacement Bird at zero cost.*

If your Bird is damaged or vandalized, our team will repair your vehicle within five business days.

If you need a tune up, simply come to one of our local events, and our team will make sure your Bird is performing at its best.

*Limit of one replacement vehicle included per contract period. Any additional replacement vehicles will be covered with a $199 deductible.

What is covered if the vehicle gets damaged?

If you DO NOT have BirdCare+, Bird covers minimal wear and tear and internal damages; this includes:

Mechanical failures or manufacturers defects

Technical issues (e.g. vehicle connectivity, server issues, etc.)

Ordinary wear and tear (excluding cosmetic items)

What is NOT covered if the vehicle gets damaged?

If you DO NOT have BirdCare+, any issues beyond ordinary wear and tear and internal damages, Bird reserves the right to charge you for any damage to the vehicle; this may include:

Vehicle abuse

Vandalism and damage caused by third-parties

Water damage

What happens if my vehicle is lost or stolen?

Loss of the vehicle is at the responsibility of the renter.

If you DO NOT have BirdCare+, the first step that the rider MUST do is file a police report. Once a police report has been filed, please email our Bird Support Center at [email protected] with picture of the filed police report. Once we receive all necessary information, we will instruct you with steps on moving forward and any costs.If we are unable to retrieve your vehicle, you may be charged the retail price of the vehicle ($499 for an ESX, and $1,299 for a Bird One).

If you DO have BirdCare+, please email our Bird Support Center at [email protected] and we will instruct you with steps on moving forward.

Cities and Universities FAQ

How are you able to offer vehicles in a city where you do not have a permit to operate?

Current permits solely limits the number of shared Birds that we place in the public right-of-way. With personal rentals, the vehicle you rent is under your name and it is not part of the shared fleet that other riders are able to ride. Your rental allows you to ride wherever personal micro-mobility vehicles are permitted by local law.

Are personal rentals a workaround for city regulations?

No. Personal rentals are an affordable, convenient, and reliable way to give residents access to more sustainable forms of transportation. As long as individuals are permitted to own and ride personal electric scooters in their city, they should also be permitted to rent and ride Birds as well.

Each rider will need their own device and rider account in order to rent our vehicles. However, you can add the same payment method to multiple accounts.

FAQ

What is Birdie?

Bird launched a limited-engagement kid’s three-wheel scooter, Birdie, just in time for the holiday gift-giving season.

Is Birdie electric?

No, Birdie is kick-powered.

What age is Birdie for?

3+ years old.

What is the weight limit for Birdie?

Up to 110 lbs.

Is the handlebar height adjustable?

Yes, the height of the Birdie can be adjusted from 27.6” to 35.4”. Refer to the User Manual included in the box for further instruction.

Is assembly required?

Birdie arrives partially assembled. Tools are not required for the remainder of the assembly. Refer to the User Manual included in the box for further instruction.

What are the dimensions/weight of Birdie?

Weight = 4.2 lbs

Dimensions (Assembled): 23.6” x 11.8 x 27” to 36.75” (L x W x H)

Does the Birdie fold?

No, Birdie does not fold. The handlebar is detachable for storage & transportation.

How much is Birdie?

$129 + tax + shipping.

What color Birdies do you sell?

Birdies come in three Bird colors: Jet Black, Dove White, and Electric Rose.

Where is Birdie sold?

Birdie is exclusively available directly from Bird at shop.bird.co. Birdie is only sold in the United States.

Where is Birdie manufactured?

Birdie was designed in Los Angeles and manufactured in China.

Does my child need to wear a helmet?

We strongly recommend that all riders, most especially children, always wear a helmet and other protective equipment such as wrist, elbow and knee pads for safety. Always comply with local laws.

Shipping

Will Birdie ship globally?

Birdie is only shipped in the continental United States (We’re not shipping to Alaska or Hawaii at this time).

How much does shipping cost?

Shipping is included free of charge.

How long does it take to ship Birdie?

Shipping time will vary based on your location. After your order is placed and fulfilled, you will receive an email with UPS shipping information so you can track your package.

Parts and Warranty

How long is the warranty?

Birdie has a one year limited warranty. Refer to the User Manual for specifics. If you discover what you believe is a defect for your product, please contact Bird by emailing [email protected].

What is the return policy?

The Birdie can be returned within 30 days from proof of purchase. The product may not show signs of damage or use. The customer is responsible to pay for shipping. See our Return Policy for more details. Please contact Bird at [email protected] to initiate a return.

If you cannot find a solution to your issue, please contact us via the Help section in our app. When submitting a ticket, please include all relevant information regarding your issue such as vehicle ID's, payout amount, actions taken, pictures, screenshots, a description of the issue you're experiencing, etc. One of our team members will assess the situation and find a solution as quickly as possible.

In the Payment section of the app, it is possible to toggle the Balance Auto Update on and off. The toggle is purple when it is on and white when it is off.

The selected Balance Auto Update amount will load onto the account as credit balance that will apply to all your rides. That amount will automatically reload the balance from the default payment method whenever the current balance reaches $0.

If you wish to prevent the next reload, simply toggle Balance Auto Update off before your ride. You will need to enable Balance Auto Update to ride again once your balance reaches $0. When you reenable, you will be able to reselect your Balance Auto Update amount.

To change your Balance Auto Update amount you simply need to toggle the switch off and then on again. You may need to have a $0 balance when you switch the toggle for the selection screen to appear.

How do I purchase a Bird One?

Bird One can be purchased on shop.bird.co for $1299 + tax (delivery fees may apply). Payment options are available through Affirm.

Currently, Bird One can only be purchased and operated within the United States.

Bird One is available in three colorways: Electric Rose, Dove White, and Jet Black. The colors are not customizable.

Your Bird One includes the following:

A Bird One vehicle and a power supply unit

Standard 1-year warranty in the U.S. Please visit this link for more information

User manual. Please visit this link for more information

We typically ship within 2 business days, but occasionally issues outside of our control arise. We will contact you when your Bird ships.

What is the Bird One?

Bird One is the first vehicle designed and engineered by Bird that is available both for our shared network of e-scooters and for sale to consumers. We built Bird One to be the most durable, reliable, and comfortable personal e-scooter on the market.

Where is the Bird One Available?

Currently, Bird One can only be purchased and operated within the United States.

What are the full vehicle specs?

Key Features:

60\% bigger battery (as compared to the Xiaomi M365)

Longer range - up to 30 miles

Steel-reinforced aluminum frame, durable fixed neck, regenerative brakes, semi-solid pneumatic tires (no flats)

Built-in GPS location technology and advanced network connectivity

Bird App controls your ownership experience (track, monitor, ride)

Full Specs

Battery: 12800 mAh, 12.8 Amp-Hr

Battery Charge Time: Up to 12 Hours

Range: Up to 30 mi

Charging: Power supply unit with charging cable

App: iOS and Android

Firmware: Over-the-Air updates

Connectivity: Bluetooth and cellular

Anti-theft: GPS-enabled

Lock: Digital security

Splash Resistant: IP34 water-resistant

Lights: Automatic front and rear LEDs, 30-40 lumens

Neck: Durable and fixed

Braking: Regenerative front motor brake, rear drum brake

Wheels: 9" Semi solid pneumatic

Top Speed: 18 mph

Hill Grade: 10\% grade (175 lb load)

Weight Limit: 220 lbs

Dimentions

Length: 43.2"

Width: 18.25"

Height: 46.80"

Weight: 38.6 lbs

Bird One User Guide and Warranty Guide:

Please visit this link for the Bird One user guide.

Please visit this link for the Bird One warranty guide.

When will the Bird Two be available for purchase?

Bird Two is only available for our shared fleet.

How long does it take to receive a Bird One after shipping?

Typically, your Bird One will arrive between 3-5 business days once the order has shipped.

How can I track the shipment?

Once your order has shipped, we will send a confirmation email and tracking number.

To enter a promotional coupon to your account, go to the Payments section of the app and tap Enter Code, then type in the promo code.

If you are unable to enter the code, please log out, restart your app and log back in. If you still cannot enter your code, please contact us through the Help section of the app.

We are constantly expanding our service. You can find a list of the cities we operate in via the Cities page on our website.

Operational zones are outlined in purple on the map. If you exit the zone, the vehicle may slow down and come to a stop. Avoid red and grey areas on the map. Both riding and parking may be restricted in these zones.

If a vehicle exits the operational zone, you will need to return it to the operational zone in order to continue and/or end the ride.

We recommend viewing the map prior to your ride in order to avoid routes that may take you through restricted ride or park zones or outside of the operational zone.

Do not ride vehicles in the rain or in inclement weather. If it starts raining during your ride, safely pull off the road, park the vehicle appropriately and end the ride in your app.

Riders are prohibited from loading our vehicles into a car or any form of public transit such as a bus, metro, or subway.

Where is the vehicle delivered?

We will deliver to a bike rack in the neighborhood you specify during sign up. You do not need to be present for us to deliver the vehicle. It will arrive fully charged, and locked to a Bikerack along with your power supply to charge the vehicle. You will receive a text message to notify you once your Bird has been delivered and the exact location and ID number for your Bird.

How can I find my Bird?

Once your Bird has been delivered you will receive a text message with the vehicle location and ID number for your Bird. Your Bird will also show up within the Bird app rider map as a Purple Pin with the Bird logo.

When should I pick up my Bird?

You will receive a text message once your Bird has been delivered. You can pick up your vehicle at any time on that day.

Can I get my Bird delivered sooner?

Unfortunately, due to high demand the next available date that you see within the Bird app is the earliest we are able to deliver your Bird.

Rentals for Students Pickup Events

When will I get the vehicle?

When placing an order for a personal monthly rental near a college campus, you can select the date that works best for you to pick up your vehicle. On the day of the pickup event, your personal Bird rental will be waiting for you fully charged and ready to ride complete with a charger, helmet, and Bluetooth lock.

Where will I pick up my vehicle?

Pick up events will be hosted on or near campus. Go to Personal Rental from the menu in the app to see the pickup location in your market. We’ll also send you an email with all of the details after you place your order.

What is Community Mode?

Community Mode is a feature that allows individuals to report or provide feedback on any vehicle related issues such as poorly parked or damaged vehicles in their area.You can access Community Mode by clickingthe yield sign on the bottom right of the Charger Map.

When to use Community Mode:

Reporting damaged vehicles

Reporting irresponsible parking

Reporting fraudulent behavior, such as hoarding

Using Community Mode to Report Damaged Vehicles

If you come across or capture a damaged vehicle, pleasereport it through Community Mode.After vehicles are marked damaged, you will be able to release them at a Damage Nest.

For more information on: Marking Vehicle Damaged on Community Mode

How to Report Fraudulent Behavior

If you notice any suspicious activity, like vehicles being hoarded, you can now report them all through Community Mode. Click the yield sign in the bottom right of the Charger Map and select "Report Fraud". From there, draw a circle around the area of vehicles that you’d like to report and give us some details about what’s going on.

Reporting is by far the most helpful thing you can do for your community.In an effort to make our streets more safe and people friendly, we actively monitor these reports and take anynecessary action.

Charging This Winter

Safety is our top priority here at Bird, and we want to ensure our Chargers have the best possible experience, especially during inclement weather.

Here are a few safety tips to keep in mind while charging:

Please charge vehicles in covered and dry environments.

When charging vehicles, make sure that the charging port is dry. If the port cover has been removed, make sure that the power cord is dry before charging the vehicle.

If outside temperature is below 41F, wait at least 1 hour after the vehicle has been in room temperature to begin charging.

Do not charge vehicles that have been underwater or covered in icicles or snow. If you see a Bird underwater or covered in ice, contact us via the Help section in the app, and our City Team will be sent for retrieval and further inspection.

Make sure you are charging your vehicles in a safe space away from inclement weather. When the weather drops below 41F, refrain from charging vehicles outside: they are charged best at room temperature and insulated environments.

If releases are cancelled for weather reasons, you will receive a text message with instructions on what to do and when it is safe to release again. If weather ever seems unsafe for Birds to be out in the wild and you did not receive a weather-related text messages, do not release the Bird. Instead, write into the in-app Help section for instructions on when it is safe to release the Bird. Please also make sure that your phone number on file is updated.

Friendly Reminder:

Visibility is reduced and roads are more slippery in the winter, so please be extra cautious when driving, picking up, and releasing vehicles!

Friendly Reminder to Not:

Put a heating blanket on the vehicles

Put them in a room over 80F (27C)

Heat them directly with any kind of electric/fuel heater

Put them less than 3ft (1m) from any heating device (radiator, electric wall heater, etc.)

You can always find your exact balance in the Payment section of your app.

If you travel to a country with a different currency, a new balance must be created using that currency.

Below are some topics to help you learn more about our new loyalty program, Frequent Flyer. Keep in mind that Frequent Flyer is still a pilot program that is slowly being tested in select markets, so it’s not available to all riders yet. The Frequent Flyer terms and conditions are available here.

What benefits can I earn, and how do I get them?

If you ride five times in the next 28 days, you’ll gain access to these rewards:

No start fee for rides between 5-10 a.m. (Monday through Friday)

Reserve your Bird in advance for up to 30 minutes at no cost

If you ride 10 times in the next 28 days, you’ll gain these additional rewards:

No start fee for rides between 5-10 a.m. (Monday through Friday)

Get 10\% off all rides outside commuting hours

Reserve your Bird in advance for up to 60 minutes at no cost

Again, Frequent Flyer is still a new pilot program, so we’ll be sure to add more features and benefits as it evolves.

How long do I have to earn my benefits, and how long do they last?

You have 28 days to ride enough times to earn your benefits. If you earn your benefits before the end of the 28 days, they will be applied to your account for the remainder of that time period, plus an extra 28 days after that. You can maintain your benefits by taking the same number of rides in the next 28-day period.

Is this program available everywhere?

Not yet. Since Frequent Flyer is still a pilot program, it is only available in select markets. We’ll be sure to let our riders know when Frequent Flyer is available in their area.

How long will this program be available?

Since Frequent Flyer is a pilot program, there may be adjustments and updates at any time. We’ll also be adding more features and benefits based on feedback from riders like you, so don’t hesitate to let us know what you think.

Bird acts as the tech services provider for all Bird Platform partners. You are still able to rent vehicles and ride them to your destination through the Bird mobile app.

In select markets, where the Preferred Parking Incentive is active, you can end your ride in a preferred parking zone in order to receive a credit to your account. Simply check the map for a Parking icon and end your ride in the designated location. The credit will be automatically applied to your account.

In order to comply with local municipalities, it is required in some European and Middle Eastern markets to end your ride in a preferred parking zone. Simply check the map for a Parking icon and end your ride in the designated location.

Avoid red and grey areas on the map. Both riding and parking may be restricted in these zones.

Verify Your Email - Magic Link

To verify your email address, open up your app, tap Settings in the menu, and log out. Once you log back in, we'll send you an email with a 25-digit verification code listed under the purple Verify button. Copy and paste that code into the app where it says Enter Code. Once your email is verified, you're ready to ride.

In North America:

If you plan to ride in a city that requires a driver's license*, you will be prompted to upload it:

Take a clear photo of the front of your license

Scan the back of your license

If the app cannot read the back of your license, select 'HAVING TROUBLE' at the bottom of the screen to enter your driver license information

Once submitted, it will be reviewed.

*In North America, only current driver licenses will be accepted (including international). We do not accept identification cards, passports, student IDs, or expired licenses.

In Europe and the Middle East:

If you plan to ride in a city that requires an ID**, you will be prompted to upload your ID:

Take a clear photo of your ID.

Once submitted, it will be reviewed.

**In Europe and the Middle East, only current driver licenses, passports and international IDs will be accepted. We do not accept student IDs, or expired licenses.

We're always looking for talented people who are passionate about our mission. You can view all open positions and apply for a career with us at https://jobs.lever.co/bird/

U.S. English, Spanish, French Canadian phone support: +1 (866) 205-2442

French Support: +33 9 71 08 10 16

Portuguese Support: +351 308 802 352

Arabic Support: +972 9 374 1323

Hebrew Support: +972 9 374 1323

Dutch Support: +32 78 077 298

German Support (Germany): +49 30 255 57419

German Support (Austria) : +43 720 231253

German Support (Switzerland): +41 31 539 19 68

Italian Support: +39 02 3045 0263

Vehicle speed varies by market and municipality regulations. Some areas, which are represented on the rider map, are restricted ride or park zones. Speed may be limited in these zones.

Our vehicles have a recommended maximum weight limit of 220 lbs (100kg).

If you are not seeing nests on your charger map, this may indicate we have reached capacity.

Nests are available for release 24 hours a day, so they will show on the Charger Map if they are open. Best time to release is in the morning between 4am-7am when more nests are available. If nests are currently full, they will not show up on the Charger Map so please keep an eye out since they refresh every 15-30 minutes.

Please ensure you are updated to the latest version of the app and give your app a refresh. After you have refreshed your app, give it a few minutes for nests to reappear. If you still don't see nests in your city, please contact us via the Help section in the app and we'll be happy to assist you.

*Disclaimer: Vehicles that are not released properly in a claimed nest through the app will result in no payment. Leaving captured vehicles that are active in your task list unattended in the wild will lead to your task being canceled.

How do I unlock a vehicle that has a Bluetooth Lock?

Step 1: Make sure Bluetooth is enabled on your device.

Step 2: Scan the vehicle.

Step 3: Press the physical button on the lock and wait until the light turns blue.

Step 4: Remove the pin from the physical lock.

Step 5: Reinsert the pin and enjoy your ride!

Note: Bluetooth is a time-sensitive connection. Aim to successfully establish a connection within the first 30 seconds.

How do I end my ride on a vehicle with a Bluetooth lock?

Step 1: Find a bike rack or another sturdy object at a suitable parking location. Position the vehicle so it is not obstructing pedestrian or vehicle traffic.

Step 2: Press the physical button to Lock & End Ride within the app. Remove pin from the physical lock.

Step 3: Wrap the cable around the bike rack and reinsert pin to lock.

Step 4: Take a clear photo of the vehicle successfully locked to a bike rack

In North America:

We will process and mail a 1099-MISC tax form to all of our Chargers towards the end of January if your earnings are more than $600. For less than $600, Chargers can report that income as Self-Employment Income.

We can't give tax advice, but you can look through the payable's help center for help with your 1099 ( https://payable.com/support-workers-tax-forms ).

How to Sign Up

If you are 18 years or older, you can sign up for a personal rental through the Bird app. To sign up, download the Bird app, create an account, and select the Personal Rental tab in the main menu. If your market was previously listed as one of the markets that we do offer a personal rental in, you must be physically present in that area in order to successfully sign up.

If you aren't seeing a Personal Rental tab, we either do not offer personal rentals in that market, or we are at capacity.You can, however, join the waitlist at rent.bird.co/, and we will let you know when rentals are available in that market.

Delivery FAQ

Where is the vehicle delivered?

Your delivery location varies from market to market. When you sign up for a personal rental, you will see the locations offered for that market at that time.

How can I find my Bird?

You will receive an SMS message once your Bird has been delivered. This SMS message will indicate the exact location of where your Bird was delivered and its Bird ID.

Additionally, your personal rental will be indicated on the Bird map as a black pin with the Bird logo.

When can I pick up my Bird?

When placing your order, you will be asked to select a date for your Bird to be delivered. The dates offered on the form are updated on a weekly basis.

We will send you an SMS message once your Bird is delivered with other helpful information. You do not need to be present when we deliver your Bird,but you should try to pick it up soon after it has been delivered toavoid battery issues or theft.

Can I get my Bird delivered sooner?

We are unable to expedite your Bird delivery date. The dates that are offered on the form are the earliest dates that are available.

University Pickup Events FAQ

When will I get the vehicle?

When placing an order for a personal monthly rental on or near a college campus, you can select the date that works best for you to pick up your Bird. On the date of the pickup event, your personal Bird rental will be fully charged and ready to ride.

What is included in my rental?

Your rental will come with your own Bird, a power supply, and a Bluetooth cable lock.

Where will I pick up my vehicle?

Pick up events will be hosted on or near campus. To check the pickup location, open the Bird App, press the Personal Rental tab from the menu, and there you will find the pickup location in your market.

To change your payout method for your charging account, contact us via the Help section in the app and we can reset your payment information. Once your information is reset, you will then be prompted to enter your new payment information in the app.

Important: Please do not disclose your banking or debit card information on your ticket. We will assist you in changing the information in the app.

*Prepaid cards, gift cards, and any other forms of paymentare not accepted.We only accept a debit card that is directly linked to a standard checking account.

We urge users to enter banking information (including account number and routing number) as opposed to debit cards.

Do not use Cancel Task within the App. You will not be paid for any cancelled task.

If you are experiencing App issues please write into the Help tab.

How do I ride my vehicle?

Use your app to scan the QR code on your rental and start your ride. Be sure to lock your rental vehicle (both in the app and by using the physical lock provided) when you are done riding.

Where can I ride?

You can ride wherever personal, micro-mobility vehicles are allowed in your city. City rules apply.

Per Federal Aviation Administration (FAA) guidelines, you may NOT transport our vehicles on an airplane.

How fast does my vehicle go?

Speed depends on factors like street grade and rider weight.

How far can it go on a full charge?

Range depends on factors like riding style, terrain, weather, e-scooter model and rider weight. Most riders see a max range of 10 miles (16 kilometers) on a full charge.

Do I have to wear a helmet?

We strongly encourage you to wear helmets and to follow local rules and regulations pertaining to riding micro-mobility vehicles.