We uncommonly see each other at pickup spots, we rarely speak to one other.
What's going wrong and how can it be improved?
The lack of communication, and even means of communication between coworkers and managers. We only have the ability to talk to Dispatch, which are text based coworkers... and email to our managers, which from my experience, takes a week to get a response from them.
What does the leadership team need to get better at?
Actually talking with their employees. I am apperantly in trouble for something, and it took 10 emails and two hours to find out what they feel i am in trouble for... and what they are saying is incorrect. Past that, they refuse to actually contact me and talk about it.
What needs to change to make the company culture better?
There isnt really an environment. We get sporadic text messages from dispatchers, most of the time they are nice and helpful, but there are a couple really nasty ones that seem to have contempt for everything/everyone. Also, reply times are in the 10s of min... even when something is urgently.
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