-100
NPS
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bkm Capital Partners
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About bkm Capital Partners' Brand
BKM Capital Partners is a fund manager specializing in the acquisition and improvement of value-add multi-tenant industrial properties.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
bkm Capital Partners NPS
bkm Capital Partners's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether bkm Capital Partners's customers would recommend using the product based on a scale of -100 to 100.
bkm Capital Partners Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
bkm Capital Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
bkm Capital Partners Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of bkm Capital Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
bkm Capital Partners Product Quality
1.5/5
bkm Capital Partners has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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bkm Capital Partners Product Information
bkm Capital Partners’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Real Estate
bkm Capital Partners Pricing
bkm Capital Partners ROI & Value For Money
1.5/5
bkm Capital Partners has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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bkm Capital Partners Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
bkm Capital Partners Customer Service
1.5/5
bkm Capital Partners has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock bkm Capital Partners' overall Customer Service score rated by its users and customers.
About bkm Capital Partners's Customer Service
Address
1701 Quail Street, Suite 100, Newport Beach, CA 92660
Website
https://bkmcapitalpartners.com
Phone Number
9495668800
bkm Capital Partners as an Employer
2.5/5
bkm Capital Partners has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
bkm Capital Partners scored a -100 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of bkm Capital Partners would recommend the brand to a friend. ENPS measures how likely bkm Capital Partners employees would recommend working at bkm Capital Partners to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
