60
NPS
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Blan Inc.
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About Blan Inc. Brand
Registered Investment Advisory (RIA) firm providing Financial Services
Brand at a Glance
87%
Customer Loyalty
4.3/5
Product Quality
4.3/5
Pricing
4.3/5
Customer Service
Blan Inc. NPS
Blan Inc.'s Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Blan Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Blan Inc. Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Blan Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
May 2022 100 | May 2022 | 100 |
Aug 2022 33 | Aug 2022 | 33 |
Sep 2022 50 | Sep 2022 | 50 |
Nov 2025 60 | Nov 2025 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Blan Inc. Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Blan Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Blan Inc. Product Quality
4.3/5
Blan Inc. has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Blan Inc. overall Product Quality score rated by its users and customers.
Blan Inc. Product Information
Blan Inc.’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.blaninc.com
- Company Size
- 1-10 Employees
Industry
Banking and Financial Services
Blan Inc. Pricing
Blan Inc. ROI & Value For Money
4.3/5
Blan Inc. has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Blan Inc. Customer Satisfaction (CSAT)
Blan Inc. Customer Satisfaction (CSAT) Score
75 / 100
Blan Inc. has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Blan Inc. Customer Service
4.3/5
Blan Inc. has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Blan Inc.'s Customer Service
Address
Phoenix, AZ
Website
http://www.blaninc.com
Blan Inc.'s Social Links
Blan Inc. as an Employer
4.1/5
Blan Inc. has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Blan Inc. scored a 60 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of Blan Inc. would recommend the brand to a friend. ENPS measures how likely Blan Inc. employees would recommend working at Blan Inc. to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 36% | Promoters |
|---|---|
| 25% | Passive |
| 39% | Detractors |
