10
NPS
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Trove Brands
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About Trove Brands' Brand
Trove Brands is a privately-held house of brands including BlenderBottle®, Owala™, Avana®, and Whiskware™. Our patented and best-selling products are designed to simplify and improve everyday life with leading-edge innovation, incomparable quality, and aspirational style.
Brand at a Glance
81%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.3/5
Customer Service
Trove Brands NPS
Trove Brands's Net Promoter Score (NPS) is a 10 with 43% Promoters, 24% Passives, and 33% Detractors. Net Promoter Score tracks whether Trove Brands's customers would recommend using the product based on a scale of -100 to 100.
Trove Brands Overall NPS
| 43% | Promoters |
|---|---|
| 24% | Passives |
| 33% | Detractors |
Trove Brands NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 13 | May 2024 | 13 |
Jul 2024 10 | Jul 2024 | 10 |
Aug 2024 6 | Aug 2024 | 6 |
Sep 2024 6 | Sep 2024 | 6 |
Nov 2024 5 | Nov 2024 | 5 |
Jan 2025 6 | Jan 2025 | 6 |
Apr 2025 7 | Apr 2025 | 7 |
May 2025 7 | May 2025 | 7 |
Sep 2025 12 | Sep 2025 | 12 |
Jan 2026 13 | Jan 2026 | 13 |
Apr 2026 11 | Apr 2026 | 11 |
May 2026 10 | May 2026 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trove Brands NPS by Gender
Trove Brands's NPS was rated -15 by Female customers on Comparably.
Female
-15
Trove Brands's NPS was rated -15 by Female customers on Comparably.
28%
Promoters
29%
Passives
43%
Detractors
Male
N/A
Trove Brands's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Trove Brands NPS by Ethnicity
Trove Brands's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Trove Brands NPS by Age
Trove Brands's NPS was rated 49 points by customers ages 18-25 on Comparably.
Trove Brands NPS by Usage
Trove Brands's NPS was rated the highest by customers who have used Trove Brands's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
Trove Brands Customer Reviews
Out of the 2 Trove Brands customer reviews 2 were positive and 0 were constructive. Trove Brands customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Trove Brands Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Trove Brands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Trove Brands Customer Loyalty Score by Gender
Trove Brands's Customer Loyalty score was rated 81 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Trove Brands.
Female
81%
Yes
Male
N/A
Yes
Trove Brands Customer Loyalty Score by Ethnicity
Trove Brands's Customer Loyalty score was rated 73% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Trove Brands.
73
out of 100
Caucasian
Trove Brands Customer Loyalty Score by Age
Trove Brands's Customer Loyalty score was rated 89% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Trove Brands.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 89% | 18-25 | 89% |
Trove Brands Customer Loyalty Score by Usage
Trove Brands's Customer Loyalty score was rated the highest by customers who have used Trove Brands's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Trove Brands Product Quality
3.7/5
Trove Brands has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Trove Brands Product Information
Trove Brands’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://trovebrands.com/
- Company Size
- 51-200 Employees
Industry
Consumer Goods
Quick Insights into Trove Brands Product Quality
Trove Brands's Product Quality score was rated highest by customers who have used Trove Brands's products/services for 1 to 2 Years, and rated lowest by customers who have used Trove Brands's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Trove Brands' Product Quality.
Ranked Trove Brands Product Quality the Highest
Ranked Trove Brands Product Quality the Lowest
Trove Brands Product Quality Score by Gender
Trove Brands's Product Quality score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Trove Brands.
Female
3.5/5
Male
N/A
Trove Brands Product Quality Score by Ethnicity
Trove Brands's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Trove Brands.
0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Trove Brands Product Quality Score by Age
Trove Brands's Product Quality score was rated 4.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Trove Brands.
0
1
2
3
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5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
Trove Brands Product Quality Score by Usage
Trove Brands's Product Quality score was rated the highest by customers who have used Trove Brands's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Trove Brands Pricing
Trove Brands ROI & Value For Money
3.7/5
Trove Brands has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Trove Brands' overall ROI score rated by its users and customers.
Quick Insights into Trove Brands ROI
Trove Brands's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used Trove Brands's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Trove Brands' ROI score.
Ranked Trove Brands ROI the Highest
Ranked Trove Brands ROI the Lowest
Trove Brands ROI Score by Gender
Trove Brands's ROI score was rated 3.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Trove Brands.
Female
3.7/5
Male
N/A
Trove Brands ROI Score by Ethnicity
Trove Brands's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Trove Brands.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Trove Brands ROI Score by Age
Trove Brands's ROI score was rated 4.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Trove Brands.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
Trove Brands ROI Score by Usage
Trove Brands's ROI score was rated the highest by customers who have used Trove Brands's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Trove Brands Customer Satisfaction (CSAT)
Trove Brands Customer Satisfaction (CSAT) Score
67 / 100
Trove Brands has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
24%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
9%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Trove Brands Customer Satisfaction
Trove Brands's Customer Satisfaction score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Trove Brands' Customer Satisfaction.
Ranked Trove Brands Customer Satisfaction the Highest
Trove Brands Customer Satisfaction Score by Gender
Trove Brands's Customer Satisfaction score was rated 72 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Trove Brands.
72 / 100
FemaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 7% | |
Very Dissatisfied | 7% |
Trove Brands Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Trove Brands' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Trove Brands.
50 / 100
Very Satisfied
20%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
20%
Very Dissatisfied
20%
Trove Brands Customer Satisfaction Score by Age
Trove Brands's Customer Satisfaction score was rated 86 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Trove Brands.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 86% |
Trove Brands Customer Satisfaction Score by Usage
Trove Brands's Customer Satisfaction score was rated 58 points by customers who have used Trove Brands's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Trove Brands Customer Service
3.3/5
Trove Brands has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Trove Brands's Customer Service
Address
250 S 850 E, Lehi, UT 84043
Website
https://trovebrands.com/
Phone Number
(801) 235-9448
Trove Brands's Social Links
Quick Insights into Trove Brands Customer Service
Trove Brands's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used Trove Brands's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Trove Brands' Customer Service score.
Ranked Trove Brands Customer Service the Highest
Ranked Trove Brands Customer Service the Lowest
Trove Brands Customer Service Score by Gender
Trove Brands's Customer Service score was rated 3.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Trove Brands.
Female
3.3/5
Male
N/A
Trove Brands Customer Service Score by Ethnicity
Trove Brands's Customer Service score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Trove Brands.
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100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Trove Brands Customer Service Score by Age
Trove Brands's Customer Service score was rated 4.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Trove Brands.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Trove Brands Customer Service Score by Usage
Trove Brands's Customer Service score was rated the highest by customers who have used Trove Brands's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Trove Brands as an Employer
3.7/5
Trove Brands has a 3.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Trove Brands scored a 10 for Net Promoter Score and a 32 for Employee Net Promoter Score. NPS gauges how likely a customer of Trove Brands would recommend the brand to a friend. ENPS measures how likely Trove Brands employees would recommend working at Trove Brands to a friend.
Net Promoter Score
10
NPS Score
| 43% | Promoters |
|---|---|
| 24% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
32
eNPS Score
| 58% | Promoters |
|---|---|
| 16% | Passive |
| 26% | Detractors |
