-49
NPS
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Blink Fitness
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About Blink Fitness' Brand
Blink Fitness is the cleanest and friendliest affordable gym in North America.
Brand at a Glance
73%
Customer Loyalty
2.1/5
Product Quality
2.3/5
Pricing
1.9/5
Customer Service
Blink Fitness NPS
Blink Fitness's Net Promoter Score (NPS) is a -49 with 23% Promoters, 5% Passives, and 72% Detractors. Net Promoter Score tracks whether Blink Fitness's customers would recommend using the product based on a scale of -100 to 100.
Blink Fitness Overall NPS
| 23% | Promoters |
|---|---|
| 5% | Passives |
| 72% | Detractors |
Blink Fitness NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -33 | Feb 2024 | -33 |
Apr 2024 -36 | Apr 2024 | -36 |
May 2024 -32 | May 2024 | -32 |
Jun 2024 -33 | Jun 2024 | -33 |
Jul 2024 -35 | Jul 2024 | -35 |
Aug 2024 -39 | Aug 2024 | -39 |
Sep 2024 -41 | Sep 2024 | -41 |
Oct 2024 -42 | Oct 2024 | -42 |
Nov 2024 -44 | Nov 2024 | -44 |
Dec 2024 -46 | Dec 2024 | -46 |
Jan 2025 -48 | Jan 2025 | -48 |
Sep 2025 -50 | Sep 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Blink Fitness NPS by Gender
Male customers rated Blink Fitness's NPS 33 points higher than Female customers.
Male
-67
Blink Fitness's NPS was rated -67 by Male customers on Comparably.
13%
Promoters
7%
Passives
80%
Detractors
Female
-100
Blink Fitness's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Blink Fitness NPS by Ethnicity
Blink Fitness's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -78 | Caucasian | -78 |
Other -57 | Other | -57 |
Blink Fitness NPS by Usage
Blink Fitness's NPS was rated the highest by customers who have used Blink Fitness's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
5 to 10 Years -60 | 5 to 10 Years | -60 |
Blink Fitness Customer Reviews
Out of the 4 Blink Fitness customer reviews 1 was positive and 3 were constructive. Blink Fitness customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Blink Fitness Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Blink Fitness users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Blink Fitness Customer Loyalty Score by Gender
Male customers rated Blink Fitness's Customer Loyalty score 14% higher than Female customers.
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Male
88%
Yes
Female
74%
Yes
Blink Fitness Customer Loyalty Score by Ethnicity
Blink Fitness's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Blink Fitness.
70
out of 100
Caucasian
87
out of 100
Other
Blink Fitness Customer Loyalty Score by Usage
Blink Fitness's Customer Loyalty score was rated the highest by customers who have used Blink Fitness's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Blink Fitness Customer Loyalty Score by Industry
Blink Fitness's Customer Loyalty score was rated 82% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Blink Fitness Product Quality
2.1/5
Blink Fitness has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Blink Fitness Product Information
Blink Fitness’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Blink Fitness's product the highest.
- Website
- http://www.blinkfitness.com/
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
Sports & Entertainment
Quick Insights into Blink Fitness Product Quality
Blink Fitness's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Blink Fitness's products/services for Less than 1 Year.
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Ranked Blink Fitness Product Quality the Highest
Ranked Blink Fitness Product Quality the Lowest
Blink Fitness Product Quality Score by Gender
Male customers rated Blink Fitness's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Blink Fitness.
Male
1.9/5
Female
1.8/5
Blink Fitness Product Quality Score by Ethnicity
Blink Fitness's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Blink Fitness.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 2.5 | Other | 2.5 |
Blink Fitness Product Quality Score by Usage
Blink Fitness's Product Quality score was rated the highest by customers who have used Blink Fitness's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Blink Fitness Product Quality Score by Industry
Blink Fitness's Product Quality score was rated 2.7 stars by Tech industry customers.
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Blink Fitness Pricing
Blink Fitness ROI & Value For Money
2.3/5
Blink Fitness has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Blink Fitness Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Blink Fitness ROI
Blink Fitness's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Blink Fitness's products/services for Less than 1 Year.
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Ranked Blink Fitness ROI the Highest
Ranked Blink Fitness ROI the Lowest
Blink Fitness ROI Score by Gender
Male customers rated Blink Fitness's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Blink Fitness.
Male
1.8/5
Female
1.5/5
Blink Fitness ROI Score by Ethnicity
Blink Fitness's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Blink Fitness.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Other 2.2 | Other | 2.2 |
Blink Fitness ROI Score by Usage
Blink Fitness's ROI score was rated the highest by customers who have used Blink Fitness's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Blink Fitness ROI Score by Industry
Blink Fitness's ROI score was rated 2.9 stars by Tech industry customers.
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Blink Fitness Customer Satisfaction (CSAT)
Blink Fitness Customer Satisfaction (CSAT) Score
22 / 100
Blink Fitness has an overall Customer Satisfaction score of 22 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
14%
Very Dissatisfied
54%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Blink Fitness Customer Satisfaction
Blink Fitness's Customer Satisfaction score was rated highest by Other customers, and rated lowest by customers who have used Blink Fitness's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Blink Fitness' Customer Satisfaction.
Ranked Blink Fitness Customer Satisfaction the Highest
Ranked Blink Fitness Customer Satisfaction the Lowest
Blink Fitness Customer Satisfaction Score by Gender
Male customers rated Blink Fitness's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Blink Fitness.
27 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 53% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 57% | |
Very Dissatisfied | 43% |
Blink Fitness Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Blink Fitness' Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Blink Fitness.
11 / 100
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
11%
Very Dissatisfied
45%
CSAT according to Other
Blink Fitness' Customer Satisfaction (CSAT) score was rated 42% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Blink Fitness.
42 / 100
Very Satisfied
28%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
29%
Blink Fitness Customer Satisfaction Score by Usage
Blink Fitness's Customer Satisfaction score was rated the highest by customers who have used Blink Fitness's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Blink Fitness Customer Satisfaction Score by Industry
Blink Fitness's Customer Satisfaction score was rated 40 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Blink Fitness Customer Satisfaction Score by Industry",
"text": "Blink Fitness's Customer Satisfaction score was rated 40 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Blink Fitness's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 40
}
]
}Blink Fitness Customer Service
1.9/5
Blink Fitness has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Blink Fitness' overall Customer Service score rated by its users and customers.
About Blink Fitness's Customer Service
Address
14 W 116th St, New York City, NY
Website
http://www.blinkfitness.com/
Quick Insights into Blink Fitness Customer Service
Blink Fitness's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Blink Fitness's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Blink Fitness' Customer Service score.
Ranked Blink Fitness Customer Service the Highest
Ranked Blink Fitness Customer Service the Lowest
Blink Fitness Customer Service Score by Gender
Male customers rated Blink Fitness's Customer Service score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Blink Fitness.
Male
2/5
Female
1.5/5
Blink Fitness Customer Service Score by Ethnicity
Blink Fitness's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Blink Fitness.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 1.9 | Other | 1.9 |
Blink Fitness Customer Service Score by Usage
Blink Fitness's Customer Service score was rated the highest by customers who have used Blink Fitness's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Blink Fitness Customer Service Score by Industry
Blink Fitness's Customer Service score was rated 3.3 stars by Tech industry customers.
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Blink Fitness as an Employer
2.4/5
Blink Fitness has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Blink Fitness scored a -49 for Net Promoter Score and a -68 for Employee Net Promoter Score. NPS gauges how likely a customer of Blink Fitness would recommend the brand to a friend. ENPS measures how likely Blink Fitness employees would recommend working at Blink Fitness to a friend.
Net Promoter Score
-49
NPS Score
| 23% | Promoters |
|---|---|
| 5% | Passive |
| 72% | Detractors |
Employee Net Promoter Score
-68
eNPS Score
| 14% | Promoters |
|---|---|
| 4% | Passive |
| 82% | Detractors |
