100
NPS
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Brand Page
BLR
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About BLR's Brand
BLR(R)—Business & Legal Resources helps U.S. businesses simplify compliance with state and federal legal requirements.
Brand at a Glance
5/5
Product Quality
BLR NPS
BLR's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether BLR's customers would recommend using the product based on a scale of -100 to 100.
BLR Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
BLR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BLR Product Quality
5/5
BLR has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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BLR Product Information
BLR’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.blr.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Consumer Services
Education
Government & Legal
BLR as an Employer
4.2/5
BLR has a 4.2/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
BLR scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of BLR would recommend the brand to a friend. ENPS measures how likely BLR employees would recommend working at BLR to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
