-82
NPS
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Blue Rhino
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About Blue Rhino's Brand
Blue Rhino is a leading provider of grill cylinder exchange in the United States.
Brand at a Glance
83%
Customer Loyalty
2/5
Product Quality
2.4/5
Pricing
1.6/5
Customer Service
Blue Rhino NPS
Blue Rhino's Net Promoter Score (NPS) is a -82 with 6% Promoters, 6% Passives, and 88% Detractors. Net Promoter Score tracks whether Blue Rhino's customers would recommend using the product based on a scale of -100 to 100.
Blue Rhino Overall NPS
| 6% | Promoters |
|---|---|
| 6% | Passives |
| 88% | Detractors |
Blue Rhino NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Aug 2022 -50 | Aug 2022 | -50 |
Apr 2023 -60 | Apr 2023 | -60 |
Oct 2023 -67 | Oct 2023 | -67 |
Nov 2023 -77 | Nov 2023 | -77 |
Feb 2024 -75 | Feb 2024 | -75 |
May 2024 -78 | May 2024 | -78 |
Sep 2024 -78 | Sep 2024 | -78 |
Jan 2025 -81 | Jan 2025 | -81 |
Aug 2025 -81 | Aug 2025 | -81 |
May 2026 -84 | May 2026 | -84 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Blue Rhino NPS by Gender
Blue Rhino's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Blue Rhino's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Blue Rhino's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Blue Rhino NPS by Ethnicity
Blue Rhino's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Blue Rhino NPS by Age
Blue Rhino's NPS was rated -100 points by customers ages 61-65 on Comparably.
Blue Rhino NPS by Usage
Blue Rhino's NPS was rated -100 points by customers who have used Blue Rhino's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Blue Rhino Customer Reviews
Out of the 4 Blue Rhino customer reviews 0 were positive and 4 were constructive. Blue Rhino customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Blue Rhino Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Blue Rhino users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Blue Rhino Customer Loyalty Score by Gender
Female customers rated Blue Rhino's Customer Loyalty score 26% higher than Male customers.
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Male
74%
Yes
Female
100%
Yes
Blue Rhino Customer Loyalty Score by Ethnicity
Blue Rhino's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Blue Rhino.
78
out of 100
Caucasian
Blue Rhino Customer Loyalty Score by Age
Blue Rhino's Customer Loyalty score was rated 100% by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Blue Rhino.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 100% | 61-65 | 100% |
Blue Rhino Customer Loyalty Score by Usage
Blue Rhino's Customer Loyalty score was rated the highest by customers who have used Blue Rhino's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Blue Rhino Customer Loyalty Score by Industry
Blue Rhino's Customer Loyalty score was rated 78% by Retail industry customers.
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Blue Rhino Product Quality
2/5
Blue Rhino has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Blue Rhino Product Information
Blue Rhino’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Blue Rhino's product the highest.
- Website
- http://www.bluerhino.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Professional Services
Business Services
Quick Insights into Blue Rhino Product Quality
Blue Rhino's Product Quality score was rated highest by customers who have used Blue Rhino's products/services for 5 to 10 Years, and rated lowest by customers who have used Blue Rhino's products/services for Over 10 Years.
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Ranked Blue Rhino Product Quality the Highest
Ranked Blue Rhino Product Quality the Lowest
Blue Rhino Product Quality Score by Gender
Blue Rhino's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Blue Rhino.
Male
1.5/5
Female
1.5/5
Blue Rhino Product Quality Score by Ethnicity
Blue Rhino's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Blue Rhino.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Blue Rhino Product Quality Score by Age
Blue Rhino's Product Quality score was rated 1.5 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Blue Rhino.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
Blue Rhino Product Quality Score by Usage
Blue Rhino's Product Quality score was rated 1.5 stars by customers who have used Blue Rhino's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
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Blue Rhino Product Quality Score by Industry
Blue Rhino's Product Quality score was rated 1.5 stars by Retail industry customers.
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Blue Rhino Pricing
Blue Rhino ROI & Value For Money
2.4/5
Blue Rhino has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Blue Rhino Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry.
Quick Insights into Blue Rhino ROI
Blue Rhino's ROI score was rated highest by customers ages 61-65, and rated lowest by Female customers.
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Ranked Blue Rhino ROI the Highest
Ranked Blue Rhino ROI the Lowest
Blue Rhino ROI Score by Gender
Male customers rated Blue Rhino's ROI score 0.2 stars higher than Female customers.
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Male
1.8/5
Female
1.6/5
Blue Rhino ROI Score by Ethnicity
Blue Rhino's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Blue Rhino.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Blue Rhino ROI Score by Age
Blue Rhino's ROI score was rated 2.5 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Blue Rhino.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2.5 | 61-65 | 2.5 |
Blue Rhino ROI Score by Usage
Blue Rhino's ROI score was rated the highest by customers who have used Blue Rhino's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Blue Rhino ROI Score by Industry
Blue Rhino's ROI score was rated 2.1 stars by Retail industry customers.
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Blue Rhino Customer Satisfaction (CSAT)
Blue Rhino Customer Satisfaction (CSAT) Score
13 / 100
Blue Rhino has an overall Customer Satisfaction score of 13 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
0%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Blue Rhino Customer Satisfaction
Blue Rhino's Customer Satisfaction score was rated highest by customers who have used Blue Rhino's products/services for 5 to 10 Years, and rated lowest by customers who have used Blue Rhino's products/services for Over 10 Years.
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Ranked Blue Rhino Customer Satisfaction the Highest
Ranked Blue Rhino Customer Satisfaction the Lowest
Blue Rhino Customer Satisfaction Score by Gender
Blue Rhino's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Blue Rhino.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 86% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Blue Rhino Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Blue Rhino's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Blue Rhino.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
87%
Blue Rhino Customer Satisfaction Score by Age
Blue Rhino's Customer Satisfaction score was rated 0 points by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Blue Rhino.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 0% |
Blue Rhino Customer Satisfaction Score by Usage
Blue Rhino's Customer Satisfaction score was rated 0 points by customers who have used Blue Rhino's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
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Blue Rhino Customer Satisfaction Score by Industry
Blue Rhino's Customer Satisfaction score was rated 0 points by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Blue Rhino Customer Satisfaction Score by Industry",
"text": "Blue Rhino's Customer Satisfaction score was rated 0 points by Retail industry customers.",
"bars": [
{
"label": "Retail",
"groupId": 559,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Blue Rhino's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Blue Rhino Customer Service
1.6/5
Blue Rhino has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
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About Blue Rhino's Customer Service
Address
5650 University Parkway, Suite 400, Winston Salem, NC
Website
http://www.bluerhino.com/
Phone Number
336-659-6900
Quick Insights into Blue Rhino Customer Service
Blue Rhino's Customer Service score was rated highest by customers who have used Blue Rhino's products/services for 5 to 10 Years, and rated lowest by customers who have used Blue Rhino's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Blue Rhino's Customer Service score.
Ranked Blue Rhino Customer Service the Highest
Ranked Blue Rhino Customer Service the Lowest
Blue Rhino Customer Service Score by Gender
Blue Rhino's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Blue Rhino.
Male
1.5/5
Female
1.5/5
Blue Rhino Customer Service Score by Ethnicity
Blue Rhino's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Blue Rhino.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Blue Rhino Customer Service Score by Age
Blue Rhino's Customer Service score was rated 1.5 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Blue Rhino.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
Blue Rhino Customer Service Score by Usage
Blue Rhino's Customer Service score was rated 1.5 stars by customers who have used Blue Rhino's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Blue Rhino Customer Service Score by Industry
Blue Rhino's Customer Service score was rated 1.5 stars by Retail industry customers.
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Blue Rhino as an Employer
3.0/5
Blue Rhino has a 3.0/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Blue Rhino scored a -82 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Blue Rhino would recommend the brand to a friend. ENPS measures how likely Blue Rhino employees would recommend working at Blue Rhino to a friend.
Net Promoter Score
-82
NPS Score
| 6% | Promoters |
|---|---|
| 6% | Passive |
| 88% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 10% | Promoters |
|---|---|
| 40% | Passive |
| 50% | Detractors |
