-62
NPS
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BluePearl Veterinary Partners
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About BluePearl Veterinary Partners' Brand
BluePearl Veterinary Partners is a community of hospitals that offers specialty and emergency veterinary medicine.
Brand at a Glance
56%
Customer Loyalty
2.1/5
Product Quality
1.6/5
Pricing
1.8/5
Customer Service
BluePearl Veterinary Partners CMO
BluePearl Veterinary Partners NPS
BluePearl Veterinary Partners's Net Promoter Score (NPS) is a -62 with 17% Promoters, 4% Passives, and 79% Detractors. Net Promoter Score tracks whether BluePearl Veterinary Partners's customers would recommend using the product based on a scale of -100 to 100.
BluePearl Veterinary Partners Overall NPS
| 17% | Promoters |
|---|---|
| 4% | Passives |
| 79% | Detractors |
BluePearl Veterinary Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -57 | Apr 2023 | -57 |
May 2023 -50 | May 2023 | -50 |
Jun 2023 -59 | Jun 2023 | -59 |
Jul 2023 -50 | Jul 2023 | -50 |
Sep 2023 -53 | Sep 2023 | -53 |
Oct 2023 -43 | Oct 2023 | -43 |
Dec 2023 -48 | Dec 2023 | -48 |
Jan 2024 -55 | Jan 2024 | -55 |
Feb 2024 -57 | Feb 2024 | -57 |
Mar 2024 -59 | Mar 2024 | -59 |
Jun 2024 -61 | Jun 2024 | -61 |
Jul 2024 -63 | Jul 2024 | -63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BluePearl Veterinary Partners NPS by Gender
Female customers rated BluePearl Veterinary Partners's NPS 16 points higher than Male customers.
Male
-100
BluePearl Veterinary Partners's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-84
BluePearl Veterinary Partners's NPS was rated -84 by Female customers on Comparably.
8%
Promoters
0%
Passives
92%
Detractors
BluePearl Veterinary Partners NPS by Ethnicity
BluePearl Veterinary Partners's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
Other -100 | Other | -100 |
BluePearl Veterinary Partners NPS by Age
BluePearl Veterinary Partners's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
BluePearl Veterinary Partners NPS by Usage
BluePearl Veterinary Partners's NPS was rated -100 points by customers who have used BluePearl Veterinary Partners's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
BluePearl Veterinary Partners Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of BluePearl Veterinary Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BluePearl Veterinary Partners Customer Loyalty Score by Gender
Female customers rated BluePearl Veterinary Partners's Customer Loyalty score 15% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of BluePearl Veterinary Partners.
Male
40%
Yes
Female
55%
Yes
BluePearl Veterinary Partners Customer Loyalty Score by Ethnicity
BluePearl Veterinary Partners's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of BluePearl Veterinary Partners.
28
out of 100
Caucasian
100
out of 100
Other
BluePearl Veterinary Partners Customer Loyalty Score by Age
BluePearl Veterinary Partners's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of BluePearl Veterinary Partners.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 61% | 56-60 | 61% |
66+ 10% | 66+ | 10% |
BluePearl Veterinary Partners Customer Loyalty Score by Usage
BluePearl Veterinary Partners's Customer Loyalty score was rated the highest by customers who have used BluePearl Veterinary Partners's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BluePearl Veterinary Partners Customer Loyalty Score by Industry
BluePearl Veterinary Partners's Customer Loyalty score was rated 78% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
BluePearl Veterinary Partners Product Quality
2.1/5
BluePearl Veterinary Partners has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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BluePearl Veterinary Partners Product Information
BluePearl Veterinary Partners’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated BluePearl Veterinary Partners's product the highest.
- Website
- http://bluepearlvet.com
- Company Size
- 5,001-10,000 Employees
Industry
Biotech and Pharmaceuticals
Healthcare
Quick Insights into BluePearl Veterinary Partners Product Quality
BluePearl Veterinary Partners's Product Quality score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked BluePearl Veterinary Partners' Product Quality.
Ranked BluePearl Veterinary Partners Product Quality the Highest
Ranked BluePearl Veterinary Partners Product Quality the Lowest
BluePearl Veterinary Partners Product Quality Score by Gender
BluePearl Veterinary Partners's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of BluePearl Veterinary Partners.
Male
1.5/5
Female
1.5/5
BluePearl Veterinary Partners Product Quality Score by Ethnicity
BluePearl Veterinary Partners's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of BluePearl Veterinary Partners.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Other 1.5 | Other | 1.5 |
BluePearl Veterinary Partners Product Quality Score by Age
BluePearl Veterinary Partners's Product Quality score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of BluePearl Veterinary Partners.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
BluePearl Veterinary Partners Product Quality Score by Usage
BluePearl Veterinary Partners's Product Quality score was rated 1.5 stars by customers who have used BluePearl Veterinary Partners's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
BluePearl Veterinary Partners Product Quality Score by Industry
BluePearl Veterinary Partners's Product Quality score was rated 1.6 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
BluePearl Veterinary Partners Pricing
BluePearl Veterinary Partners ROI & Value For Money
1.6/5
BluePearl Veterinary Partners has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock BluePearl Veterinary Partners' overall ROI score rated by its users and customers.
BluePearl Veterinary Partners Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into BluePearl Veterinary Partners ROI
BluePearl Veterinary Partners's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked BluePearl Veterinary Partners' ROI score.
Ranked BluePearl Veterinary Partners ROI the Highest
Ranked BluePearl Veterinary Partners ROI the Lowest
BluePearl Veterinary Partners ROI Score by Gender
BluePearl Veterinary Partners's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of BluePearl Veterinary Partners.
Male
1.5/5
Female
1.5/5
BluePearl Veterinary Partners ROI Score by Ethnicity
BluePearl Veterinary Partners's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of BluePearl Veterinary Partners.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
BluePearl Veterinary Partners ROI Score by Age
BluePearl Veterinary Partners's ROI score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of BluePearl Veterinary Partners.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
BluePearl Veterinary Partners ROI Score by Usage
BluePearl Veterinary Partners's ROI score was rated 1.5 stars by customers who have used BluePearl Veterinary Partners's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
BluePearl Veterinary Partners ROI Score by Industry
BluePearl Veterinary Partners's ROI score was rated 1.7 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
BluePearl Veterinary Partners Customer Satisfaction (CSAT)
BluePearl Veterinary Partners Customer Satisfaction (CSAT) Score
14 / 100
BluePearl Veterinary Partners has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
9%
Very Dissatisfied
64%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BluePearl Veterinary Partners Customer Satisfaction
BluePearl Veterinary Partners's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked BluePearl Veterinary Partners' Customer Satisfaction.
Ranked BluePearl Veterinary Partners Customer Satisfaction the Highest
Ranked BluePearl Veterinary Partners Customer Satisfaction the Lowest
BluePearl Veterinary Partners Customer Satisfaction Score by Gender
Female customers rated BluePearl Veterinary Partners's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of BluePearl Veterinary Partners.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
8 / 100
FemaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 75% |
BluePearl Veterinary Partners Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
BluePearl Veterinary Partners' Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of BluePearl Veterinary Partners.
10 / 100
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
70%
CSAT according to Other
BluePearl Veterinary Partners' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of BluePearl Veterinary Partners.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
BluePearl Veterinary Partners Customer Satisfaction Score by Age
BluePearl Veterinary Partners's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of BluePearl Veterinary Partners.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 14% | |||||||||||||||
| 66+ | 0% |
BluePearl Veterinary Partners Customer Satisfaction Score by Usage
BluePearl Veterinary Partners's Customer Satisfaction score was rated 0 points by customers who have used BluePearl Veterinary Partners's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
BluePearl Veterinary Partners Customer Satisfaction Score by Industry
BluePearl Veterinary Partners's Customer Satisfaction score was rated 25 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "BluePearl Veterinary Partners's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
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}BluePearl Veterinary Partners Customer Service
1.8/5
BluePearl Veterinary Partners has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock BluePearl Veterinary Partners' overall Customer Service score rated by its users and customers.
About BluePearl Veterinary Partners's Customer Service
Address
607 Lumsden Professional Court, Brandon, FL
Website
http://bluepearlvet.com
Phone Number
18134710761
Quick Insights into BluePearl Veterinary Partners Customer Service
BluePearl Veterinary Partners's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked BluePearl Veterinary Partners' Customer Service score.
Ranked BluePearl Veterinary Partners Customer Service the Highest
Ranked BluePearl Veterinary Partners Customer Service the Lowest
BluePearl Veterinary Partners Customer Service Score by Gender
BluePearl Veterinary Partners's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of BluePearl Veterinary Partners.
Male
1.5/5
Female
1.5/5
BluePearl Veterinary Partners Customer Service Score by Ethnicity
BluePearl Veterinary Partners's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of BluePearl Veterinary Partners.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
BluePearl Veterinary Partners Customer Service Score by Age
BluePearl Veterinary Partners's Customer Service score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of BluePearl Veterinary Partners.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
BluePearl Veterinary Partners Customer Service Score by Usage
BluePearl Veterinary Partners's Customer Service score was rated 1.5 stars by customers who have used BluePearl Veterinary Partners's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
BluePearl Veterinary Partners Customer Service Score by Industry
BluePearl Veterinary Partners's Customer Service score was rated 2.2 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
BluePearl Veterinary Partners as an Employer
2.2/5
BluePearl Veterinary Partners has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of BluePearl Veterinary Partners
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
BluePearl Veterinary Partners scored a -62 for Net Promoter Score and a -69 for Employee Net Promoter Score. NPS gauges how likely a customer of BluePearl Veterinary Partners would recommend the brand to a friend. ENPS measures how likely BluePearl Veterinary Partners employees would recommend working at BluePearl Veterinary Partners to a friend.
Net Promoter Score
-62
NPS Score
| 17% | Promoters |
|---|---|
| 4% | Passive |
| 79% | Detractors |
Employee Net Promoter Score
-69
eNPS Score
| 9% | Promoters |
|---|---|
| 13% | Passive |
| 78% | Detractors |
