100
NPS
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Brand Page
BlueStone Advisors
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About BlueStone Advisors' Brand
National Commercial Insurance Brokerage Firm
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
BlueStone Advisors NPS
BlueStone Advisors's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether BlueStone Advisors's customers would recommend using the product based on a scale of -100 to 100.
BlueStone Advisors Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
BlueStone Advisors NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BlueStone Advisors Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of BlueStone Advisors users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BlueStone Advisors Product Quality
5/5
BlueStone Advisors has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock BlueStone Advisors' overall Product Quality score rated by its users and customers.
BlueStone Advisors Product Information
BlueStone Advisors’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Insurance
BlueStone Advisors Pricing
BlueStone Advisors ROI & Value For Money
5/5
BlueStone Advisors has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock BlueStone Advisors' overall ROI score rated by its users and customers.
BlueStone Advisors Customer Satisfaction (CSAT)
BlueStone Advisors Customer Satisfaction (CSAT) Score
100 / 100
BlueStone Advisors has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BlueStone Advisors Customer Service
5/5
BlueStone Advisors has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock BlueStone Advisors' overall Customer Service score rated by its users and customers.
About BlueStone Advisors's Customer Service
Address
1401 Branding Lane, Suite 350, Downers Grove, IL 60515
Website
http://www.bluestoneadvisors.com
Phone Number
(630) 504-6400
BlueStone Advisors as an Employer
4.7/5
BlueStone Advisors has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
BlueStone Advisors scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of BlueStone Advisors would recommend the brand to a friend. ENPS measures how likely BlueStone Advisors employees would recommend working at BlueStone Advisors to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
