
Getting to help customers find new ways to grow revenue, cut costs, or take out inefficiencies.
Large projects are poorly organized. We pretend to be Agile but just use its vocabulary since IBM is stuck with a waterfall approach to everything. Don't promise the moon and the stars just to get a deal signed. It always comes back to bite you.
Put focus back on the customers and making them successful, support employees who are trying to help customers.
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