
We are in a time of significant change, our management team is working quickly through a number of changes, while keeping the customer and the employees at the forefront of decision making.
Recognize that you have burnt out your people. We aren't machines. We have families and lives. There should not be an expectation that we are available nights and weekends. You can't bill full-time then do everything else asked above and beyond 44 hours a week.
Taking care of customers - we have significant churn in our customer base, usually due to over focus on finances and not enough focus on making project / customer successful