-36
NPS
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BMO Private Bank
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About BMO Private Bank's Brand
Brand at a Glance
63%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
3.1/5
Customer Service
BMO Private Bank NPS
BMO Private Bank's Net Promoter Score (NPS) is a -36 with 23% Promoters, 18% Passives, and 59% Detractors. Net Promoter Score tracks whether BMO Private Bank's customers would recommend using the product based on a scale of -100 to 100.
BMO Private Bank Overall NPS
| 23% | Promoters |
|---|---|
| 18% | Passives |
| 59% | Detractors |
BMO Private Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 0 | Jul 2021 | 0 |
Oct 2021 -50 | Oct 2021 | -50 |
Dec 2021 0 | Dec 2021 | 0 |
Apr 2022 -25 | Apr 2022 | -25 |
May 2022 -40 | May 2022 | -40 |
Jun 2022 -29 | Jun 2022 | -29 |
Aug 2022 -37 | Aug 2022 | -37 |
Oct 2022 -44 | Oct 2022 | -44 |
Jul 2023 -54 | Jul 2023 | -54 |
Aug 2023 -57 | Aug 2023 | -57 |
Sep 2023 -45 | Sep 2023 | -45 |
Oct 2023 -36 | Oct 2023 | -36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BMO Private Bank NPS by Gender
BMO Private Bank's NPS was rated -100 by Male customers on Comparably.
Male
-100
BMO Private Bank's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
BMO Private Bank's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
BMO Private Bank NPS by Usage
BMO Private Bank's NPS was rated -100 points by customers who have used BMO Private Bank's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -100 | 5 to 10 Years | -100 |
BMO Private Bank Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of BMO Private Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BMO Private Bank Customer Loyalty Score by Gender
BMO Private Bank's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
BMO Private Bank Customer Loyalty Score by Usage
BMO Private Bank's Customer Loyalty score was rated 70% by customers who have used BMO Private Bank's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BMO Private Bank Product Quality
3/5
BMO Private Bank has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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BMO Private Bank Product Information
BMO Private Bank’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Quick Insights into BMO Private Bank Product Quality
BMO Private Bank's Product Quality score was rated highest by customers who have used BMO Private Bank's products/services for 5 to 10 Years.
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Ranked BMO Private Bank Product Quality the Highest
BMO Private Bank Product Quality Score by Gender
BMO Private Bank's Product Quality score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of BMO Private Bank.
Male
1.6/5
Female
N/A
BMO Private Bank Product Quality Score by Usage
BMO Private Bank's Product Quality score was rated 2.8 stars by customers who have used BMO Private Bank's products/services for 5 to 10 Years.
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BMO Private Bank Pricing
BMO Private Bank ROI & Value For Money
2.9/5
BMO Private Bank has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into BMO Private Bank ROI
BMO Private Bank's ROI score was rated highest by customers who have used BMO Private Bank's products/services for 5 to 10 Years.
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Ranked BMO Private Bank ROI the Highest
BMO Private Bank ROI Score by Gender
BMO Private Bank's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of BMO Private Bank.
Male
1.5/5
Female
N/A
BMO Private Bank ROI Score by Usage
BMO Private Bank's ROI score was rated 1.6 stars by customers who have used BMO Private Bank's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
BMO Private Bank Customer Satisfaction (CSAT)
BMO Private Bank Customer Satisfaction (CSAT) Score
50 / 100
BMO Private Bank has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
40%
Neither Satisfied nor Dissatisfied
30%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BMO Private Bank Customer Service
3.1/5
BMO Private Bank has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into BMO Private Bank Customer Service
BMO Private Bank's Customer Service score was rated highest by customers who have used BMO Private Bank's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked BMO Private Bank's Customer Service score.
Ranked BMO Private Bank Customer Service the Highest
BMO Private Bank Customer Service Score by Gender
BMO Private Bank's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of BMO Private Bank.
Male
1.5/5
Female
N/A
BMO Private Bank Customer Service Score by Usage
BMO Private Bank's Customer Service score was rated 2.3 stars by customers who have used BMO Private Bank's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
BMO Private Bank as an Employer
Consumer vs. Employees
BMO Private Bank scored a -36 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of BMO Private Bank would recommend the brand to a friend. ENPS measures how likely BMO Private Bank employees would recommend working at BMO Private Bank to a friend.
Net Promoter Score
-36
NPS Score
| 23% | Promoters |
|---|---|
| 18% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 40% | Promoters |
|---|---|
| 13% | Passive |
| 47% | Detractors |
