0
NPS
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Brand Page
Boise
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About Boise's Brand
At Boise Inc., our commitment to deliver lasting value means we go beyond what's expected for investors, customers, and the environment.
Brand at a Glance
5/5
Product Quality
Boise NPS
Boise's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Boise's customers would recommend using the product based on a scale of -100 to 100.
Boise Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Boise NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Boise Product Quality
5/5
Boise has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Boise's overall Product Quality score rated by its users and customers.
Boise Product Information
Boise’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://boiseinc.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Manufacturing
Boise Customer Satisfaction (CSAT)
Boise Customer Satisfaction (CSAT) Score
100 / 100
Boise has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Boise as an Employer
2.8/5
Boise has a 2.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Boise scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Boise would recommend the brand to a friend. ENPS measures how likely Boise employees would recommend working at Boise to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
