46
NPS
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BOLT Solutions
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About BOLT Solutions' Brand
Bolt created a platform enabling small businesses and personal users to compare and buy insurance online.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
BOLT Solutions NPS
BOLT Solutions's Net Promoter Score (NPS) is a 46 with 69% Promoters, 8% Passives, and 23% Detractors. Net Promoter Score tracks whether BOLT Solutions's customers would recommend using the product based on a scale of -100 to 100.
BOLT Solutions Overall NPS
| 69% | Promoters |
|---|---|
| 8% | Passives |
| 23% | Detractors |
BOLT Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
Apr 2021 100 | Apr 2021 | 100 |
Nov 2021 80 | Nov 2021 | 80 |
Dec 2021 85 | Dec 2021 | 85 |
Jan 2023 87 | Jan 2023 | 87 |
Apr 2023 66 | Apr 2023 | 66 |
May 2023 70 | May 2023 | 70 |
Nov 2023 54 | Nov 2023 | 54 |
May 2024 59 | May 2024 | 59 |
Oct 2024 46 | Oct 2024 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BOLT Solutions NPS by Ethnicity
BOLT Solutions's NPS was rated 60 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 60 | African American/Black | 60 |
BOLT Solutions NPS by Usage
BOLT Solutions's NPS was rated 60 points by customers who have used BOLT Solutions's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 60 | 1 to 2 Years | 60 |
BOLT Solutions Customer Reviews
Out of the 2 BOLT Solutions customer reviews 2 were positive and 0 were constructive. BOLT Solutions customer reviews reflect that all customers have a favorable experience using the products/services of the company.
BOLT Solutions Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of BOLT Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BOLT Solutions Customer Loyalty Score by Ethnicity
BOLT Solutions's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of BOLT Solutions.
100
out of 100
African American/Black
BOLT Solutions Customer Loyalty Score by Usage
BOLT Solutions's Customer Loyalty score was rated 100% by customers who have used BOLT Solutions's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BOLT Solutions Product Quality
4.1/5
BOLT Solutions has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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BOLT Solutions Product Information
BOLT Solutions’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.boltinc.com
- Company Size
- 51-200 Employees
Industry
Tech
Big Data
FinTech
Insurance
Quick Insights into BOLT Solutions Product Quality
BOLT Solutions's Product Quality score was rated highest by customers who have used BOLT Solutions's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked BOLT Solutions' Product Quality.
Ranked BOLT Solutions Product Quality the Highest
BOLT Solutions Product Quality Score by Ethnicity
BOLT Solutions's Product Quality score was rated 4.6 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of BOLT Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.6 | African American/Black | 4.6 |
BOLT Solutions Product Quality Score by Usage
BOLT Solutions's Product Quality score was rated 4.6 stars by customers who have used BOLT Solutions's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
BOLT Solutions Pricing
BOLT Solutions ROI & Value For Money
3.8/5
BOLT Solutions has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into BOLT Solutions ROI
BOLT Solutions's ROI score was rated highest by customers who have used BOLT Solutions's products/services for 1 to 2 Years.
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Ranked BOLT Solutions ROI the Highest
BOLT Solutions ROI Score by Ethnicity
BOLT Solutions's ROI score was rated 4 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of BOLT Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4 | African American/Black | 4 |
BOLT Solutions ROI Score by Usage
BOLT Solutions's ROI score was rated 4 stars by customers who have used BOLT Solutions's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
BOLT Solutions Customer Satisfaction (CSAT)
BOLT Solutions Customer Satisfaction (CSAT) Score
75 / 100
BOLT Solutions has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BOLT Solutions Customer Satisfaction
BOLT Solutions's Customer Satisfaction score was rated highest by customers who have used BOLT Solutions's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked BOLT Solutions' Customer Satisfaction.
Ranked BOLT Solutions Customer Satisfaction the Highest
BOLT Solutions Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
BOLT Solutions' Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of BOLT Solutions.
80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
BOLT Solutions Customer Satisfaction Score by Usage
BOLT Solutions's Customer Satisfaction score was rated 80 points by customers who have used BOLT Solutions's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
BOLT Solutions Customer Service
3.6/5
BOLT Solutions has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About BOLT Solutions's Customer Service
Address
90 Park Avenue, Suite 1720, New York City, NY
Website
http://www.boltinc.com
Phone Number
(212)608-4646
Quick Insights into BOLT Solutions Customer Service
BOLT Solutions's Customer Service score was rated highest by customers who have used BOLT Solutions's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked BOLT Solutions' Customer Service score.
Ranked BOLT Solutions Customer Service the Highest
BOLT Solutions Customer Service Score by Ethnicity
BOLT Solutions's Customer Service score was rated 3.6 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of BOLT Solutions.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.6 | African American/Black | 3.6 |
BOLT Solutions Customer Service Score by Usage
BOLT Solutions's Customer Service score was rated 3.6 stars by customers who have used BOLT Solutions's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
BOLT Solutions as an Employer
2.6/5
BOLT Solutions has a 2.6/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
BOLT Solutions scored a 46 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of BOLT Solutions would recommend the brand to a friend. ENPS measures how likely BOLT Solutions employees would recommend working at BOLT Solutions to a friend.
Net Promoter Score
46
NPS Score
| 69% | Promoters |
|---|---|
| 8% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
