0
NPS
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Bon Secours Mercy Health
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About Bon Secours Mercy Health's Brand
Since 1907, Richmond Community Hospital has been serving the needs of Richmond residents.
Brand at a Glance
59%
Customer Loyalty
3.1/5
Product Quality
2.5/5
Pricing
2.4/5
Customer Service
Bon Secours Mercy Health NPS
Bon Secours Mercy Health's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Bon Secours Mercy Health's customers would recommend using the product based on a scale of -100 to 100.
Bon Secours Mercy Health Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Bon Secours Mercy Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 0 | Oct 2022 | 0 |
Dec 2022 0 | Dec 2022 | 0 |
Apr 2023 -25 | Apr 2023 | -25 |
Aug 2023 -40 | Aug 2023 | -40 |
Aug 2024 -17 | Aug 2024 | -17 |
May 2026 -1 | May 2026 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bon Secours Mercy Health NPS by Gender
Bon Secours Mercy Health's NPS was rated -34 by Male customers on Comparably.
Male
-34
Bon Secours Mercy Health's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Bon Secours Mercy Health's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Bon Secours Mercy Health NPS by Ethnicity
Bon Secours Mercy Health's NPS was rated -40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
Bon Secours Mercy Health Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Bon Secours Mercy Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bon Secours Mercy Health Customer Loyalty Score by Gender
Bon Secours Mercy Health's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Bon Secours Mercy Health Customer Loyalty Score by Ethnicity
Bon Secours Mercy Health's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bon Secours Mercy Health.
46
out of 100
Caucasian
Bon Secours Mercy Health Product Quality
3.1/5
Bon Secours Mercy Health has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Bon Secours Mercy Health Product Information
Bon Secours Mercy Health’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Quick Insights into Bon Secours Mercy Health Product Quality
Bon Secours Mercy Health's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Bon Secours Mercy Health's Product Quality.
Ranked Bon Secours Mercy Health Product Quality the Highest
Bon Secours Mercy Health Product Quality Score by Gender
Bon Secours Mercy Health's Product Quality score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Bon Secours Mercy Health.
Male
3/5
Female
N/A
Bon Secours Mercy Health Product Quality Score by Ethnicity
Bon Secours Mercy Health's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bon Secours Mercy Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Bon Secours Mercy Health Pricing
Bon Secours Mercy Health ROI & Value For Money
2.5/5
Bon Secours Mercy Health has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into Bon Secours Mercy Health ROI
Bon Secours Mercy Health's ROI score was rated highest by Male customers.
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Ranked Bon Secours Mercy Health ROI the Highest
Bon Secours Mercy Health ROI Score by Gender
Bon Secours Mercy Health's ROI score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Bon Secours Mercy Health ROI Score by Ethnicity
Bon Secours Mercy Health's ROI score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bon Secours Mercy Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Bon Secours Mercy Health Customer Satisfaction (CSAT)
Bon Secours Mercy Health Customer Satisfaction (CSAT) Score
50 / 100
Bon Secours Mercy Health has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bon Secours Mercy Health Customer Satisfaction
Bon Secours Mercy Health's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Bon Secours Mercy Health Customer Satisfaction the Highest
Bon Secours Mercy Health Customer Satisfaction Score by Gender
Bon Secours Mercy Health's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bon Secours Mercy Health.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Bon Secours Mercy Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bon Secours Mercy Health's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bon Secours Mercy Health.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
Bon Secours Mercy Health Customer Service
2.4/5
Bon Secours Mercy Health has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Bon Secours Mercy Health's Customer Service
Website
http://richmond.bonsecours.com/
Phone Number
7572174278
Quick Insights into Bon Secours Mercy Health Customer Service
Bon Secours Mercy Health's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Bon Secours Mercy Health's Customer Service score.
Ranked Bon Secours Mercy Health Customer Service the Highest
Bon Secours Mercy Health Customer Service Score by Gender
Bon Secours Mercy Health's Customer Service score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bon Secours Mercy Health.
Male
2/5
Female
N/A
Bon Secours Mercy Health Customer Service Score by Ethnicity
Bon Secours Mercy Health's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bon Secours Mercy Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Bon Secours Mercy Health as an Employer
Consumer vs. Employees
Bon Secours Mercy Health scored a 0 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Bon Secours Mercy Health would recommend the brand to a friend. ENPS measures how likely Bon Secours Mercy Health employees would recommend working at Bon Secours Mercy Health to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 38% | Promoters |
|---|---|
| 17% | Passive |
| 45% | Detractors |
