-100
NPS
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Brand Page
Book In A Box
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About Book In A Box's Brand
The book in a box process is a new way to write a book.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Book In A Box NPS
Book In A Box's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Book In A Box's customers would recommend using the product based on a scale of -100 to 100.
Book In A Box Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Book In A Box NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Book In A Box Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Book In A Box users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Book In A Box Product Quality
2.5/5
Book In A Box has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Book In A Box's overall Product Quality score rated by its users and customers.
Book In A Box Product Information
Book In A Box’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://bookinabox.com
- Company Size
- 11-50 Employees
Industry
Tech
Publishing
Content
Book In A Box Pricing
Book In A Box ROI & Value For Money
2.5/5
Book In A Box has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Book In A Box's overall ROI score rated by its users and customers.
Book In A Box Customer Service
2.5/5
Book In A Box has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Book In A Box's overall Customer Service score rated by its users and customers.
About Book In A Box's Customer Service
Address
Austin, TX
Website
http://bookinabox.com
Book In A Box as an Employer
2.4/5
Book In A Box has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Book In A Box scored a -100 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Book In A Box would recommend the brand to a friend. ENPS measures how likely Book In A Box employees would recommend working at Book In A Box to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
