26
NPS
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Brand Page
Booksy
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About Booksy's Brand
First truly mobile scheduling platform for local service providers.
Brand at a Glance
70%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3/5
Customer Service
Booksy NPS
Booksy's Net Promoter Score (NPS) is a 26 with 57% Promoters, 12% Passives, and 31% Detractors. Net Promoter Score tracks whether Booksy's customers would recommend using the product based on a scale of -100 to 100.
Booksy Overall NPS
| 57% | Promoters |
|---|---|
| 12% | Passives |
| 31% | Detractors |
Booksy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 26 | Mar 2023 | 26 |
May 2023 28 | May 2023 | 28 |
Jun 2023 27 | Jun 2023 | 27 |
Jul 2023 25 | Jul 2023 | 25 |
Aug 2023 25 | Aug 2023 | 25 |
Sep 2023 23 | Sep 2023 | 23 |
Nov 2023 22 | Nov 2023 | 22 |
Dec 2023 24 | Dec 2023 | 24 |
Jan 2024 23 | Jan 2024 | 23 |
Apr 2024 25 | Apr 2024 | 25 |
Aug 2024 24 | Aug 2024 | 24 |
May 2025 24 | May 2025 | 24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Booksy NPS by Gender
Female customers rated Booksy's NPS 11 points higher than Male customers.
Male
0
Booksy's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
11
Booksy's NPS was rated 11 by Female customers on Comparably.
44%
Promoters
23%
Passives
33%
Detractors
Booksy NPS by Ethnicity
Booksy's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Booksy NPS by Age
Booksy's NPS was rated 71 points by customers ages 18-25 on Comparably.
Booksy NPS by Usage
Booksy's NPS was rated the highest by customers who have used Booksy's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 15 | Less than 1 Year | 15 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years 73 | 2 to 5 Years | 73 |
5 to 10 Years 90 | 5 to 10 Years | 90 |
Booksy Customer Reviews
Out of the 7 Booksy customer reviews 5 were positive and 2 were constructive. Booksy customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Booksy Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Booksy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Booksy Customer Loyalty Score by Gender
Male customers rated Booksy's Customer Loyalty score 3% higher than Female customers.
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Male
73%
Yes
Female
70%
Yes
Booksy Customer Loyalty Score by Ethnicity
Booksy's Customer Loyalty score was rated 80% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Booksy.
80
out of 100
Caucasian
Booksy Customer Loyalty Score by Age
Booksy's Customer Loyalty score was rated 87% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 87% | 18-25 | 87% |
Booksy Customer Loyalty Score by Usage
Booksy's Customer Loyalty score was rated the highest by customers who have used Booksy's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Booksy Customer Loyalty Score by Industry
Booksy's Customer Loyalty score was rated 100% by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Booksy Product Quality
3.8/5
Booksy has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Booksy Product Information
Booksy serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Booksy supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Booksy’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated Booksy's product the highest. Reviewers from the Tech industry rated Booksy the lowest at 4.
- Website
- http://www.boosky.com
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
SaaS
Small Business Services
Languages Supported
English
Product Type
Scheduling Software
Calendar Software
Salon Software
Reservation & Online Booking Software
Appointments and Scheduling Software
Personal Trainer Software
Spa Management Software
Barbershop Software
Quick Insights into Booksy Product Quality
Booksy's Product Quality score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by Male customers.
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Ranked Booksy Product Quality the Highest
Ranked Booksy Product Quality the Lowest
Booksy Product Quality Score by Gender
Female customers rated Booksy's Product Quality score 1.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Booksy.
Male
2.5/5
Female
4/5
Booksy Product Quality Score by Ethnicity
Booksy's Product Quality score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Booksy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Booksy Product Quality Score by Age
Booksy's Product Quality score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Booksy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Booksy Product Quality Score by Usage
Booksy's Product Quality score was rated the highest by customers who have used Booksy's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Booksy Product Quality Score by Industry
Booksy's Product Quality score was rated the highest by Fashion and Beauty industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Booksy Pricing
Booksy ROI & Value For Money
3.7/5
Booksy has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Booksy Pricing Plans
Booksy has a pricing structure that accommodates small and medium businesses. Starting from $29/month, Booksy uses a subscription model and offers the following: 1 staff member: $29,00, + $10,00 per additional staff member, and Unlimited staff members: $119.99.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry. The users from the Tech industry think that they had the lowest ROI from Booksy.
Who Uses Booksy?
Small Businesses
Medium Businesses
Quick Insights into Booksy ROI
Booksy's ROI score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers who have used Booksy's products/services for Less than 1 Year.
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Ranked Booksy ROI the Highest
Ranked Booksy ROI the Lowest
Booksy ROI Score by Gender
Female customers rated Booksy's ROI score 1.2 stars higher than Male customers.
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Male
2.5/5
Female
3.7/5
Booksy ROI Score by Ethnicity
Booksy's ROI score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Booksy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Booksy ROI Score by Age
Booksy's ROI score was rated 4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Booksy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Booksy ROI Score by Usage
Booksy's ROI score was rated the highest by customers who have used Booksy's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Booksy ROI Score by Industry
Booksy's ROI score was rated the highest by Fashion and Beauty industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Booksy Customer Satisfaction (CSAT)
Booksy Customer Satisfaction (CSAT) Score
52 / 100
Booksy has an overall Customer Satisfaction score of 52 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
34%
Neither Satisfied nor Dissatisfied
30%
Dissatisfied
7%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Booksy Customer Satisfaction
Booksy's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used Booksy's products/services for Less than 1 Year.
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Ranked Booksy Customer Satisfaction the Highest
Ranked Booksy Customer Satisfaction the Lowest
Booksy Customer Satisfaction Score by Gender
Female customers rated Booksy's Customer Satisfaction score 16 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Booksy.
50 / 100
MaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 30% |
66 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Booksy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Booksy's Customer Satisfaction (CSAT) score was rated 55% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Booksy.
55 / 100
Very Satisfied
33%
Satisfied
22%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
11%
Booksy Customer Satisfaction Score by Age
Booksy's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Booksy.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Booksy Customer Satisfaction Score by Usage
Booksy's Customer Satisfaction score was rated the highest by customers who have used Booksy's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Booksy Customer Satisfaction Score by Industry
Booksy's Customer Satisfaction score was rated 100 points by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Booksy Customer Satisfaction Score by Industry",
"text": "Booksy's Customer Satisfaction score was rated 100 points by Fashion and Beauty industry customers.",
"bars": [
{
"label": "Fashion and Beauty",
"groupId": 497,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Booksy's Customer Satisfaction score is rated by Fashion and Beauty customers on Comparably.",
"scoreClassName": "max",
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}
]
}Booksy Customer Service
3/5
Booksy has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Booksy's Customer Service
Address
600 California Street, San Francisco, CA 94108
Website
http://www.boosky.com
Phone Number
8477076792
Quick Insights into Booksy Customer Service
Booksy's Customer Service score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers who have used Booksy's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Booksy's Customer Service score.
Ranked Booksy Customer Service the Highest
Ranked Booksy Customer Service the Lowest
Booksy Customer Service Score by Gender
Female customers rated Booksy's Customer Service score 0.9 stars higher than Male customers.
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Male
2.5/5
Female
3.4/5
Booksy Customer Service Score by Ethnicity
Booksy's Customer Service score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Booksy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Booksy Customer Service Score by Age
Booksy's Customer Service score was rated 3.8 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Booksy.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
Booksy Customer Service Score by Usage
Booksy's Customer Service score was rated the highest by customers who have used Booksy's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Booksy Customer Service Score by Industry
Booksy's Customer Service score was rated 4.6 stars by Fashion and Beauty industry customers.
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Booksy as an Employer
4.3/5
Booksy has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Booksy scored a 26 for Net Promoter Score and a 64 for Employee Net Promoter Score. NPS gauges how likely a customer of Booksy would recommend the brand to a friend. ENPS measures how likely Booksy employees would recommend working at Booksy to a friend.
Net Promoter Score
26
NPS Score
| 57% | Promoters |
|---|---|
| 12% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
64
eNPS Score
| 78% | Promoters |
|---|---|
| 8% | Passive |
| 14% | Detractors |
