-100
NPS
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Border City Media
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About Border City Media's Brand
Border City Media is a stealth mode startup that plans to provide exciting technology solutions for the entertainment industry, first starti
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Border City Media NPS
Border City Media's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Border City Media's customers would recommend using the product based on a scale of -100 to 100.
Border City Media Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Border City Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Border City Media Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Border City Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Border City Media Product Quality
1.5/5
Border City Media has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Border City Media's overall Product Quality score rated by its users and customers.
Border City Media Product Information
Border City Media’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Tech
Analytics
Big Data
Border City Media Pricing
Border City Media ROI & Value For Money
1.5/5
Border City Media has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Border City Media's overall ROI score rated by its users and customers.
Border City Media Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Border City Media Customer Service
1.5/5
Border City Media has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Border City Media's overall Customer Service score rated by its users and customers.
About Border City Media's Customer Service
Address
Westchester County, New York City, NY
Website
http://www.bordercitymedia.com
Border City Media as an Employer
3.2/5
Border City Media has a 3.2/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Border City Media scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Border City Media would recommend the brand to a friend. ENPS measures how likely Border City Media employees would recommend working at Border City Media to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
