-70
NPS
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Bosley
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About Bosley's Brand
Bosley provides hair restoration solutions for men and women looking to retain and grow their hair or get their hair back.
Brand at a Glance
54%
Customer Loyalty
2.2/5
Product Quality
2.1/5
Pricing
2.1/5
Customer Service
Bosley NPS
Bosley's Net Promoter Score (NPS) is a -70 with 10% Promoters, 10% Passives, and 80% Detractors. Net Promoter Score tracks whether Bosley's customers would recommend using the product based on a scale of -100 to 100.
Bosley Overall NPS
| 10% | Promoters |
|---|---|
| 10% | Passives |
| 80% | Detractors |
Bosley NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Dec 2021 -50 | Dec 2021 | -50 |
Jul 2022 -66 | Jul 2022 | -66 |
Dec 2022 -75 | Dec 2022 | -75 |
Feb 2023 -40 | Feb 2023 | -40 |
Aug 2023 -51 | Aug 2023 | -51 |
Jan 2024 -57 | Jan 2024 | -57 |
May 2024 -63 | May 2024 | -63 |
Jul 2024 -70 | Jul 2024 | -70 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bosley NPS by Gender
Bosley's NPS was rated -83 by Male customers on Comparably.
Male
-83
Bosley's NPS was rated -83 by Male customers on Comparably.
0%
Promoters
17%
Passives
83%
Detractors
Female
N/A
Bosley's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Bosley NPS by Ethnicity
Bosley's NPS was rated -67 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -67 | Asian or Pacific Islander | -67 |
Bosley NPS by Age
Bosley's NPS was rated -67 points by customers ages 36-40 on Comparably.
Bosley NPS by Usage
Bosley's NPS was rated -67 points by customers who have used Bosley's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -67 | 1 to 2 Years | -67 |
Bosley Customer Reviews
Out of the 2 Bosley customer reviews 0 were positive and 2 were constructive. Bosley customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Bosley Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Bosley users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bosley Customer Loyalty Score by Gender
Bosley's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Bosley Customer Loyalty Score by Ethnicity
Bosley's Customer Loyalty score was rated 40% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bosley.
40
out of 100
Asian or Pacific Islander
Bosley Customer Loyalty Score by Age
Bosley's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Bosley.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
Bosley Customer Loyalty Score by Usage
Bosley's Customer Loyalty score was rated 40% by customers who have used Bosley's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bosley Product Quality
2.2/5
Bosley has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Bosley Product Information
Bosley’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- https://www.bosley.com/
- Company Size
- 201-500 Employees
Industry
Healthcare
Quick Insights into Bosley Product Quality
Bosley's Product Quality score was rated highest by customers who have used Bosley's products/services for 1 to 2 Years.
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Ranked Bosley Product Quality the Highest
Bosley Product Quality Score by Gender
Bosley's Product Quality score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Bosley Product Quality Score by Ethnicity
Bosley's Product Quality score was rated 2 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bosley.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Bosley Product Quality Score by Age
Bosley's Product Quality score was rated 2 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bosley.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
Bosley Product Quality Score by Usage
Bosley's Product Quality score was rated 2 stars by customers who have used Bosley's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Bosley Pricing
Bosley ROI & Value For Money
2.1/5
Bosley has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into Bosley ROI
Bosley's ROI score was rated highest by customers who have used Bosley's products/services for 1 to 2 Years.
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Ranked Bosley ROI the Highest
Bosley ROI Score by Gender
Bosley's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Bosley.
Male
1.5/5
Female
N/A
Bosley ROI Score by Ethnicity
Bosley's ROI score was rated 1.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bosley.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 1.8 | Asian or Pacific Islander | 1.8 |
Bosley ROI Score by Age
Bosley's ROI score was rated 1.8 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bosley.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.8 | 36-40 | 1.8 |
Bosley ROI Score by Usage
Bosley's ROI score was rated 1.8 stars by customers who have used Bosley's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Bosley Customer Satisfaction (CSAT)
Bosley Customer Satisfaction (CSAT) Score
12 / 100
Bosley has an overall Customer Satisfaction score of 12 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
12%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bosley Customer Satisfaction
Bosley's Customer Satisfaction score was rated highest by customers who have used Bosley's products/services for 1 to 2 Years.
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Ranked Bosley Customer Satisfaction the Highest
Bosley Customer Satisfaction Score by Gender
Bosley's Customer Satisfaction score was rated 17 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bosley.
17 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 83% |
Bosley Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Bosley's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bosley.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Bosley Customer Satisfaction Score by Age
Bosley's Customer Satisfaction score was rated 33 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Bosley.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 33% |
Bosley Customer Satisfaction Score by Usage
Bosley's Customer Satisfaction score was rated 33 points by customers who have used Bosley's products/services for 1 to 2 Years.
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Bosley Customer Service
2.1/5
Bosley has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Bosley's Customer Service
Address
9100 Wilshire Blvd, East Tower Penthouse, Beverly Hills, CA 90212
Website
https://www.bosley.com/
Phone Number
3102889999
Quick Insights into Bosley Customer Service
Bosley's Customer Service score was rated highest by customers who have used Bosley's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Bosley's Customer Service score.
Ranked Bosley Customer Service the Highest
Bosley Customer Service Score by Gender
Bosley's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bosley.
Male
1.5/5
Female
N/A
Bosley Customer Service Score by Ethnicity
Bosley's Customer Service score was rated 1.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bosley.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 1.8 | Asian or Pacific Islander | 1.8 |
Bosley Customer Service Score by Age
Bosley's Customer Service score was rated 1.8 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bosley.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.8 | 36-40 | 1.8 |
Bosley Customer Service Score by Usage
Bosley's Customer Service score was rated 1.8 stars by customers who have used Bosley's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Bosley as an Employer
3.4/5
Bosley has a 3.4/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Bosley scored a -70 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Bosley would recommend the brand to a friend. ENPS measures how likely Bosley employees would recommend working at Bosley to a friend.
Net Promoter Score
-70
NPS Score
| 10% | Promoters |
|---|---|
| 10% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 43% | Promoters |
|---|---|
| 19% | Passive |
| 38% | Detractors |
