33
NPS
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Boys & Girls Clubs
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About Boys & Girls Clubs' Brand
Boys & Girls Clubs of America works hard every day to make a difference in the lives of youth in communities all over the world.
Brand at a Glance
76%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Boys & Girls Clubs NPS
Boys & Girls Clubs's Net Promoter Score (NPS) is a 33 with 63% Promoters, 7% Passives, and 30% Detractors. Net Promoter Score tracks whether Boys & Girls Clubs's customers would recommend using the product based on a scale of -100 to 100.
Boys & Girls Clubs Overall NPS
| 63% | Promoters |
|---|---|
| 7% | Passives |
| 30% | Detractors |
Boys & Girls Clubs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 28 | Oct 2023 | 28 |
Jan 2024 30 | Jan 2024 | 30 |
Apr 2024 31 | Apr 2024 | 31 |
Aug 2024 30 | Aug 2024 | 30 |
Oct 2024 31 | Oct 2024 | 31 |
Nov 2024 33 | Nov 2024 | 33 |
Mar 2025 35 | Mar 2025 | 35 |
May 2025 37 | May 2025 | 37 |
Oct 2025 34 | Oct 2025 | 34 |
Dec 2025 36 | Dec 2025 | 36 |
Feb 2026 38 | Feb 2026 | 38 |
Apr 2026 31 | Apr 2026 | 31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Boys & Girls Clubs NPS by Gender
Male customers rated Boys & Girls Clubs's NPS 40 points higher than Female customers.
Male
100
Boys & Girls Clubs's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
60
Boys & Girls Clubs's NPS was rated 60 by Female customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Boys & Girls Clubs NPS by Ethnicity
Boys & Girls Clubs's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
African American/Black 34 | African American/Black | 34 |
Boys & Girls Clubs NPS by Usage
Boys & Girls Clubs's NPS was rated the highest by customers who have used Boys & Girls Clubs's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 100 | 5 to 10 Years | 100 |
Over 10 Years 60 | Over 10 Years | 60 |
Boys & Girls Clubs Customer Reviews
Out of the 3 Boys & Girls Clubs customer reviews 3 were positive and 0 were constructive. Boys & Girls Clubs customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Boys & Girls Clubs Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Boys & Girls Clubs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Boys & Girls Clubs Customer Loyalty Score by Gender
Male customers rated Boys & Girls Clubs's Customer Loyalty score 18% higher than Female customers.
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Male
100%
Yes
Female
82%
Yes
Boys & Girls Clubs Customer Loyalty Score by Ethnicity
Boys & Girls Clubs's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Boys & Girls Clubs.
70
out of 100
Caucasian
100
out of 100
African American/Black
Boys & Girls Clubs Customer Loyalty Score by Usage
Boys & Girls Clubs's Customer Loyalty score was rated the highest by customers who have used Boys & Girls Clubs's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Boys & Girls Clubs Product Quality
3.6/5
Boys & Girls Clubs has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Boys & Girls Clubs Product Information
Boys & Girls Clubs’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.bgca.org/
- Company Size
- 501-1,000 Employees
Industry
Non-Profit
Quick Insights into Boys & Girls Clubs Product Quality
Boys & Girls Clubs's Product Quality score was rated highest by customers who have used Boys & Girls Clubs's products/services for 5 to 10 Years, and rated lowest by customers who have used Boys & Girls Clubs's products/services for Over 10 Years.
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Ranked Boys & Girls Clubs Product Quality the Highest
Ranked Boys & Girls Clubs Product Quality the Lowest
Boys & Girls Clubs Product Quality Score by Gender
Male customers rated Boys & Girls Clubs's Product Quality score 0.5 stars higher than Female customers.
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Male
5/5
Female
4.5/5
Boys & Girls Clubs Product Quality Score by Ethnicity
Boys & Girls Clubs's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Boys & Girls Clubs.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
African American/Black 4.1 | African American/Black | 4.1 |
Boys & Girls Clubs Product Quality Score by Usage
Boys & Girls Clubs's Product Quality score was rated the highest by customers who have used Boys & Girls Clubs's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Boys & Girls Clubs Pricing
Boys & Girls Clubs ROI & Value For Money
3.8/5
Boys & Girls Clubs has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Boys & Girls Clubs ROI
Boys & Girls Clubs's ROI score was rated highest by customers who have used Boys & Girls Clubs's products/services for 5 to 10 Years, and rated lowest by customers who have used Boys & Girls Clubs's products/services for Over 10 Years.
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Ranked Boys & Girls Clubs ROI the Highest
Ranked Boys & Girls Clubs ROI the Lowest
Boys & Girls Clubs ROI Score by Gender
Male customers rated Boys & Girls Clubs's ROI score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Boys & Girls Clubs.
Male
5/5
Female
4.4/5
Boys & Girls Clubs ROI Score by Ethnicity
Boys & Girls Clubs's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Boys & Girls Clubs.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
African American/Black 4.5 | African American/Black | 4.5 |
Boys & Girls Clubs ROI Score by Usage
Boys & Girls Clubs's ROI score was rated the highest by customers who have used Boys & Girls Clubs's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Boys & Girls Clubs Customer Satisfaction (CSAT)
Boys & Girls Clubs Customer Satisfaction (CSAT) Score
72 / 100
Boys & Girls Clubs has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
16%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
4%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Boys & Girls Clubs Customer Satisfaction
Boys & Girls Clubs's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Boys & Girls Clubs Customer Satisfaction the Highest
Ranked Boys & Girls Clubs Customer Satisfaction the Lowest
Boys & Girls Clubs Customer Satisfaction Score by Gender
Male customers rated Boys & Girls Clubs's Customer Satisfaction score 40 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Boys & Girls Clubs.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
60 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Boys & Girls Clubs Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Boys & Girls Clubs' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to African American/Black
Boys & Girls Clubs' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Boys & Girls Clubs.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
17%
Very Dissatisfied
0%
Boys & Girls Clubs Customer Satisfaction Score by Usage
Boys & Girls Clubs's Customer Satisfaction score was rated the highest by customers who have used Boys & Girls Clubs's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Boys & Girls Clubs Customer Service
3.8/5
Boys & Girls Clubs has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Boys & Girls Clubs's Customer Service
Address
1275 Peachtree Street NE, Atlanta, GA 30309
Website
https://www.bgca.org/
Phone Number
(404) 487-5700
Boys & Girls Clubs's Social Links
Quick Insights into Boys & Girls Clubs Customer Service
Boys & Girls Clubs's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers who have used Boys & Girls Clubs's products/services for Over 10 Years.
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Ranked Boys & Girls Clubs Customer Service the Highest
Ranked Boys & Girls Clubs Customer Service the Lowest
Boys & Girls Clubs Customer Service Score by Gender
Male customers rated Boys & Girls Clubs's Customer Service score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Boys & Girls Clubs.
Male
5/5
Female
4.1/5
Boys & Girls Clubs Customer Service Score by Ethnicity
Boys & Girls Clubs's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Boys & Girls Clubs.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
African American/Black 4.2 | African American/Black | 4.2 |
Boys & Girls Clubs Customer Service Score by Usage
Boys & Girls Clubs's Customer Service score was rated the highest by customers who have used Boys & Girls Clubs's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Boys & Girls Clubs as an Employer
2.9/5
Boys & Girls Clubs has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Boys & Girls Clubs scored a 33 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Boys & Girls Clubs would recommend the brand to a friend. ENPS measures how likely Boys & Girls Clubs employees would recommend working at Boys & Girls Clubs to a friend.
Net Promoter Score
33
NPS Score
| 63% | Promoters |
|---|---|
| 7% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 38% | Promoters |
|---|---|
| 17% | Passive |
| 45% | Detractors |
