Brainshark FAQs

While we work to resolve the viewing issues within China, viewers in China will need to use our Flash-based player. If you're unsure if this enabled on your account, please submit a Support ticket at [email protected].

To enable flash please follow the below articles:

For Chrome

For Internet Explorer

Here are the steps to enable flash for Brainshark in Chrome

Navigate to https://www.brainshark.com

Click on the Lock Icon on the left and select to allow flash.

If you do not see Flash listed click on Site Settings and allow Flash from the list.

This document outlines the minimum system requirements needed for viewing Brainshark content. Alternatively, Brainshark can automatically test your system for compatibility.

Requirement

Supported Minimum

Supported Browsers

Internet Explorer 11

Microsoft Edge (latest version)

Firefox (latest version)

Safari (latest version)

Chrome (latest version)

Browser Settings

Allow pop-ups for www.brainshark.com

Enable JavaScript

Enable cookies

Bandwidth

2 Mbps

Mobile Devices

Apple iPhone, Apple iPad, Apple iPod Touch (latest version)

Android 8.0 or higher

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Brainshark is committed to ensuring that the Brainshark player conforms to the World Wide Web Consortium Web Content Accessibility Guidelines (W3C WCAG) Version 2.0 Level AA requirements to the maximum extent possible. We are engaged with Perkins Access to incorporate design practices and techniques to ensure access to the largest audience, regardless of ones ability. We can help you meet ADA and Section 508 compliance for your training, communications, and knowledge sharing initiatives. We can help you reach people with vision or hearing disabilities in the federal government and in the public sector. For people with disabilities, we provide access to information and data in a manner comparable to that available to people without disabilities, which helps you meet your ADA and Section 508 compliance.

For users with visual disabilities:

Our presentation interface can be scaled to accommodate minor vision impairment. If no visual presentation can be utilized, we offer the ability to listen to the presentation through a computer or other digital media devices.

For users with hearing disabilities:

Wecan utilize current assistive devices and amplifiers already in place. If no audio can be utilized, we provide visual presentation and can include a web hyperlink to the source narrative script so that the audience can read the script and watch the presentation.

For users with physical disabilities:

Physical disabilities can causemany barriers for employees. Additionally, health-related issues may prevent a percentage of your workforce from attending regularly-scheduled on-site training sessions. We enable you to overcome the physical restriction of being present at the time and place of training sessions through on-demand playback.

We understand that accessibility is an ongoing process that needs continuous attention. We strive to maintain and increase the accessibility of Brainsharks products by adhering to the available standards and guidelines.

The Web Content Accessibility Guidelines (WCAG) and W3C technologies are the common guidelines and standards used by developers of accessible websites. Brainshark is committed to conforming to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0. These guidelines explain how to make web content more accessible for people with disabilities.

For more information on the accessibility of the Brainshark player please review the attached VPAT PDF file.

If you have met the completion criteria requirements for a presentation and if the author enabled a completion certificate to this presentation, you will have the option to print your certificate after viewing the presentation.

The three ways users can receive a completion certification from a presentation are as follows:

By e-mail

By selecting the "download" button from the completion indicator

By selecting the "Next Up" button

By e-mail:

Check your e-mail inbox to see if you received an e-mail from [email protected] with the certificate attached.

If you do not receive this e-mail immediately, check again 15 minutes after viewing and closing the presentation.

If the e-mail is not in your inbox, be sure to check your junk/spam folder to see if the e-mail was sorted incorrectly.

By selecting the "download" button from the completion indicator:

contact Support.

In the upper left-hand corner of the Brainshark player, select the down arrowin the green completion indicator to begin the download.

By selecting the "Next Up" button:

In the bottom right corner of the player, there will be a yellow circle will three vertical dots. After clicking this button, in the drop-down menu that appears, select the Next Up option to begin the download.

NOTE: After your certificate completes downloading, you will be able to open the PDF file of your certificate and, from here, you will be able to save or print your certificate.

If you need additional assistance, please

At this time, Authors will be unable to add Completion Certificates to HTML5 Content.Please refer to our Product Release Notes from October 27,2018 for further information.

If you would like to request this functionality, please visit our Product Suggestion forum.

To access the Product Suggestion forum, please sign in to your Brainshark account and select "Product Suggestions" from the drop-down menu in the top right corner. This will automatically create an account for you if you don't already have one (and if you do, you will be signed in automatically).

In the Product Suggestion forum, you can submit requests and vote on suggestions other Brainshark users have made, as well as subscribe to them for updates. This lets our product team know what features users would like to see in the future.

If you need additional assistance, please contact Support.

When creating an openCourse with MultipleSessionsstudents canenroll in the course without selecting a specific session. Once the student is enrolled,they will receiveaCourseWithSessions Registration E-mailnotifying them they need to complete their registration.

The contents of this email can be modified by doing the following:

Navigate toAdministration

SelectManage LearningunderCorporate Admin Tools

Select theManage TemplatesTab

Scroll down to the CourseWithSessions RegistrationE-mail

Edit the content of the email

Scroll to the bottom and clickSubmit

NOTE: Below is the list of valid replacement parameters you may use in the e-mail body and subject line.Please note that these values are case-sensitive.

{{StudentFirstName}}

{{StudentLastName}}

{{StudentEmail}}

{{SenderFirstName}}

{{SenderLastName}}

{{CourseURL}}

{{CourseName}}

{{PID}}

{{AuthorFirstName}}

{{AuthorLastName}}

{{SessionsURL}}

If you need additional assistance, please contact Support .

Currently, there is not a way to send out a manual notification to notify students enrolled in a course with multiple sessions that they will need to select a specific session. There are two tools, however, you can use to clarify the course selection process and to help determine who these students are.

How to clarify the course selection process

To help clarify the enrollment process for students, you can update the Course with Session Registration email that is sent when a student enrolls in a course. You can use this email to notify them to register for a specific session. To edit this e-mail template, please see the following article:

How to Edit Course with Session Registration Emails.

How to determine which students are not enrolled in a specific course session

To determine which students are not enrolled in a specific course session, you will be able to run a report to identify these students. To run this report:

Navigate to the Reporting tab

Select the Course Enrollment Report

Click Find and select your course with sessions

For Output format,select Comma delimited (*.csv)

Click Run report

In the report, go to columns AW AZ at the far right of the document. If all of these columns are blank, this means that the student is not enrolled in a session.

NOTE: You can filter the data for columnsAW AZ to identify any blank columnsand to recover the emails of these students if you would like to communicate with them externally.

If you need additional assistance, please contact Support.

A Company Administrator can allow authors to set the number of retries a viewer has when responding to questions. This can be enabled from the Administration section of your Brainshark account.

To enable question retries:

Navigate to the Administration section

From the left-hand menu under Manage Company, select Manage Templates

Next, select Question Settings

Towards the bottom of the page, you will see an option that says Retries: Allow authors to specify retries for questions. Select Yes.

PressSubmit to save any changes

If you need additional assistance, please contact Support.

There are certain instances where you may require Flash while using Brainshark. If you are accessing Brainshark in Internet Explorer 11 and require Flash, please see the steps below:

Open Internet Explorer and at the top-right hand corner click the Tools button shown as the Gear icon

contact Support

Click Manage Add-Ons in the drop-down menu

From the left-hand Add-on Types menu, select Toolbars and Extensions

Under Microsoft Windows Third Party Application Component heading, click and highlight Shockwave Flash Object

Select Enable

Select "Close"

If you need additional assistance, please.

If you expect to receive a completion certificate at the end of your presentation, you must turn off your pop-up blockers before taking the presentation. You can also set up your pop-up blockers to allow only Brainshark.

Below are instructions forvarious browsers. Internet Explorer:

Go to the tools drop down (Gear Icon) located on the top right side of the browser window.

Select Internet Options from the drop down menu

Select Privacy tab

Select"Pop-Up Blocker Settings"

Under "Address of website to allow" type in www.Brainshark.com and then click "Add"

Follow these steps again to add *.brainshark.com. You should see the address appear in the allowed box below.

Google Chrome:

Click on the three lines on the far right of the Google Chrome browser

From the drop down select Settings

Scroll down and select "Show advanced settings"

Under Privacy click on "Content Settings"

Scroll down to Pop-Ups and click on the section

Click the Add button next to the Allow

Type [*.] b rainshark.com into the text input box

Firefox:

Click on the three lines on the far right of the Firefox browser window

From the dropdown menu select Options > Privacy & Security

Scroll down to the Permissions section

If Block Pop-ups is checked select "Exceptions".

In the address line type www.brainshark.com and click on the allow button, the address should appear in the section below.

Follow these same steps to add *.brainshark.com

Safari:

Safari does not currently allow you to add an exception and Brainsharkonly supports Safari for Mac

Click on Safari

Preferences

Click to the Security Tab

Deselect "Block pop-ups"

iPad Safari:

Open the "Settings" menu on your Home screen.

Tap the "Safari" tab on the Settings page. The Safari preferences screen loads.

Scroll down the page to the "Security" section.

Slide the "Block Pop-Ups" switch to the "Off" position.

Press the "Home" button to return to your Home screen.

Read more: How to Turn Off the Pop-Up Blocker on the iPad

If view receipts are enabled for a presentation, there are three settings that control when a view receipt will be sent:

After Viewing Ends

Before Viewing Ends

Both Before and After Viewing

If the Presentation is configured to After Viewing Ends, the view receipt will arrive 10-15 minutes after the presentation window is closed OR after the session times out (This takes 1 hour of inactivity).

If the Presentation is configured to Before Viewing Ends the receipt will begin sending immediately upon the presentation being opened and can take 10-15 minutes to arrive in your inbox.

If the Presentation is configured to Both Before and After Viewing two emails will be sent, one as soon as the presentation is opened, and the other once it has closed.

NOTE: View Receipts are controlled and sent via a Browsers cookies so if cookies are not enabled in the users browser a receipt will not be sent.

If you need additional assistance, please contact Support.

While Content Authors now have the ability to upload HTML5 content, we do not support merging presentations created with HTML5 content.

Please refer to our Product Release Notes from October 27,2018 for further information.

If you would like to request this functionality, please visit our Product Suggestion forum.

To access the Product Suggestion forum, please sign into your Brainshark account and select "Product Suggestions" from the drop-down menu in the top right corner. This will automatically create an account for you if you don't already have one (and if you do, you will be signed in automatically).

In our Product Suggestion forum, you can submit requests and vote on suggestions other Brainshark users have made, as well as subscribe to them for updates. This lets our product team know what features users would like to see in the future.

If you need additional assistance, please contact Support.

Machine Analysis is an artificial intelligence, or AI, powered engine designed to augment reviewer feedback on coaching activities by generating a machine score for video submissions. Machine Analysis provides automated insights into a representatives performance based on the following criteria:

Rate of Speech (wpm)

Filler Word Percentage

Duration

Grade Level

Machine Analysis is part of Brainshark Coaching and can be activated at the site level if your organization has Coaching included in their Brainshark plan.For more information on Machine Analysis, please see the followingBrainshark Training module: Machine Analysis : NOTE: Once Machine Analysis has been enabled for a coaching activity, it cannot be disabled after a participant's submission is received.If you need additional assistance, please contact Support.

When uploading a PowerPoint file to Brainshark, you may experience a file conversion error due to one of the following conditions:

File is encrypted

File is password protected

File is corrupt

The file size is too large

The file contains slides that are all marked hidden

The file contains 3D model animation types that are not supported

The file contains unsupported fonts

The file contains slide numbers

The file contains transitions

The file contains Embedded Videos

To troubleshoot, please check to see if any of the above conditions apply to your PowerPoint file, make any necessary edits, and re-upload.

If you need additional assistance, please contact Support.

As a Company Administrator you have the authorization to request that Brainshark perform a BULK PERMANENT DELETE of users on your behalf. Please note that ALL the usernamess in the attached form will be permanetly deleted and we require explicit cadmin confirmation prior to processing the spreadsheet.

PERMANENTLY DELETED USER:

User is unable to login

All assets associated with the account are reassigned or deleted. You will select a reassignment user id in the spreadsheet.

Deleting a user is a permanent decision and is not reversible by you or Brainshark.

After you have completed the Bulk User Permanent Delete form (see next tab), submit the form via email to [email protected] for processing.

Please note: All spreadsheet fields are required. Form can only be submitted by a Cadmin.

Spreadsheet is attached.

If you need additional assistance, please contact Support.

Brainshark'sconversion process transforms PowerPoint slides to images. You are not able to extract the source file from a Brainshark presentation.

However, in our March 19, 2016 Product Release, we added a feature that now Auto-Saves your PPT file as an attachment to your content upon upload.

When you upload content to Brainshark, Brainshark creates a copy of this content in the Attachments tab. By default this attachment will not be available to viewers of the presentation, but you can click edit for the attachment and turn on Show link on attachments tab.

Note:If your decks are not saving as attachments to your Brainsharks, your Company Administrator may have disabled this feature in your site. If you do not know who your Company Administrator is and you would like to request this feature in your site, you can reach out to Brainshark Support ([email protected]) and request that they put you in touch with your Administrator.

When the completion information to multiple courses and/or multiple students needs to be imported into Brainshark, Course Completion results can be imported in bulk. Course Completion results may be imported by learning authors, company administrators, or learning administrators.

To import Course Completion results:

Navigate to Brainshark Learning

Select Authoring > My Courses & Curriculums

Select the Upload button on the upper left-hand side of the page

Select Download Template, if necessary, to download theCourse Completion Results Import Template

Complete theCourse Completion Results Import Template. Template fields include:

CourseID this may be found on the My Courses & Curriculums page or in the URL when viewing course details

CourseTitle this is for your reference only and is not validated during import

Username the students username

CompletionDate the format is MM/DD/YYYY

Score optional

After completing the template, select Upload .csv

Note: After importing your file, you will receive an email, sent to the email address of the logged in user, informing you that your file has been processed. If any rows were unable to be loaded, a .csv file will be attached to the email so you may correct the error(s) and re-import the file.

Please refer to the table below for error messages you may see and the resolution.

Message

Cause

Resolution

Course is already completed

The student already has completed status for the course

Manually re-enroll student in the course and re-import

Course is Coaching Activity

Coaching activities may not be marked complete using the import process

None not available for coaching activities

Username not valid

The username does not exist or is inactive

Verify and update username

Insufficient privileges

The user importing the file doesnot have privileges to updatethe specified course

Verify the user is a CompanyAdministrator, LearningAdministrator, or the courseauthor

Course ID not valid

Course ID does not exist or hasbeen deleted

Verify and update the course ID

Completed date note found

The date is not included or is not inMM/DD/YYYY format

Verify and update completeddate

Note: These results must be uploaded as a .csv file.We recommend limiting your file to 10,000 rows or less. Students not already enrolled in the course are enrolled and immediately set to complete.Coaching course enrollments may not be set to complete through this import.

If you need additional assistance, please contact Support.

If you are a Company Administrator and have questions regarding the different administration processes available as well as who can perform them, please see the table below. The table contains descriptions of the process and the required permissions needed to perform each.

Administration Processes Table

Action

Required Role/Permissions

Description

Bulk User Delete

Primary Company Administrator for the Brainshark Portal

An Excel spreadsheet with user information formatted in a specific manner which allows Brainshark Support to process the file to delete a large number of users

For assistance with the Bulk User Delete form, please reach out to [email protected]

Bulk User Upload

Any Company Administrator for the Brainshark Portal

An Excel spreadsheet with user information formatted in a specific manner which allows Brainshark Support to process the file to create or edit a large number of users at once

Guide to Preparing the User Bulk Upload Spreadsheet

Bulk Group Upload

Any Company Administrator for the Brainshark Portal

An Excel spreadsheet with user information formatted in a specific manner which allows Brainshark Support to process the file to create or edit a large number of groups at once

Guide to Preparing the Group Bulk Upload Spreadsheet

Cross-Company Copy

Any Company Administrator for the Brainshark Portal

Note: Approval must be granted from both the source Brainshark portal Company AdministratorAND the destination Company Administrator

A form with the required information for Support to copy a presentation from one Brainshark Portal to another.

For assistance with the Cross-Company Copy form, please reach out to [email protected]

Custom Certificates

Any Company Administrator for the Brainshark Portal

A PowerPoint file prepared to be uploaded for use with presentations or courses as a replacement for the default Completion Certificates.

Custom Certificates and Replacement Parameters

Change of Primary Contact for Support

Any Company Administrator for the Brainshark Portal

If the preferred contact for Support changes any administrator can submit a new contact for Support to reach out to. The contact must also be a Company Administrator.

If you need additional assistance, please contact Support.

If you are a participant in a Coaching Activity and have previously submitted an attempt, you will be able to view your submission after pressing submit.

To view your Coaching Activity submission:

Log into your Brainshark account

Navigate toCoaching

At the top of the page, select My activities from the filter menu

Select the title of the coaching activity that contains the submission you would like to view

Upon selecting the title, you will see your submission and any feedback given by reviewers on the right-hand side.

NOTE: If you have submitted multiple versions, you can select the version number in the version drop down menu

NOTE: You may need to scroll down the page to view all feedback given by reviewers

If you need additional assistance, please contact Support.

The Brainshark Learning platform has five (5) roles. These are in addition to the four (4) primary Brainshark roles. An individual can be assigned multiple roles, and every role does not need to be filled.

Student

A Student is an individual designated to take formal learning courses in Brainshark. They can print or save certificates of completion, and generate a report on their transcript. A Student does not have access to any other reports. Students may also self-enroll in courses that are available as open enrollment in the Course Catalog. They can run a Student Transcript Report.

Learning Author

A Learning (Course) Author may define/ create, archive, inactivate, and/or expire their Brainshark courses and curriculums. A Learning Author establishes completion criteria, enrolls students and groups, schedules and sends email reminders, and generates reports to track student enrollment, progress, and results. They can run reports on their content.

Group Manager

A Group Manager is an individual who requires the ability to track and report on the progress of their group or team members. Their reporting access is limited access to the Enrollment Report for Group Managers that shows completion and enrollment statuses for their group. Group Managers may request to receive system-generated emails with copies of their groups completion certificates.

When the Enhanced Group Management functionality is enabled in the site, Group Managers can also add or remove existing users/students/members from their groups. Group Managers can add new users/students/members to the Brainshark site and add them to their group if enabled by the Company Administrator. If the Group Management Deactivation feature enabled in the site, the Group Manager can also remove a user/student/member from their group and inactivate the members access to Brainshark.

Learning Manager

The Learning Manager has limited administrative permissions for managing Students and Groups. They can add and edit student profiles and assign Learning Authors and/or Learning Manager privileges. A Learning Manager can also create, edit, and remove groups and assign group membership, verify student course enrollments, enroll students in new courses, set students status complete, and generate Reports.

Learning Administrator

The Learning Administrator has the same privileges as the Learning Manager with the added ability to configure the sites overall learning settings. They are responsible for customizing the default email templates used for enrollments and reminders, defining the content types for any non-Brainshark courses, and managing the Learning Topics used in the Course Catalog. The Learning Administrator has access to all the learning content to students/groups and to send email invitations. Learning Administrators may change or reassign the author of an existing course, edit, inactivate or expire any course provided the Company Administrator has requested Brainshark Support Enable Learning Admins to Edit Courses setting. They also have full Student and Group Management privileges to create, edit, inactivate, and delete users and/or groups; and assign privileges to establish individuals as a Learning Author, Learning Manager and or Group Manager. For course access and creation, they assign permissions to individual Students or Groups to folders created by the sites Company Administrator.

For more information on the Learning roles please refer to this document from our help and training site ( Brainshark.com/training ): Brainshark_Learning_Roles_and_Privileges.pdf

To learn more about the Primary Brainshark Roles check out this article: What are the Primary Brainshark Roles?

If you need additional assistance, please contact Support.

There are two uses of SCORM in Brainshark:

1.Uploading SCORM to Create a Course

2.Downloading SCORM from an existing presentation

Uploading SCORM Content

SCORM packages can only be uploaded in the Learningsection of Brainshark.

If allowed by your company, courses can be created from a SCORM file while on the Create a Course page by selectingUpload SCORM content.

While creating SCORM courses please keep in mind:

The SCORM file that is uploaded to Brainshark willcontain all completion criteria. To update the completion criteria you will need to go back to the platform you created the SCORM package in.

If you make updates to a SCORM package using a 3rd party platform you may need to re-upload it to Brainshark.

Reporting on 3rd party SCORM courses in Brainshark is limited.

Downloading SCORM Packages

SCORM files cannot be uploaded inMy Content or Home. They can only be downloaded from an existing presentation to be used in an outside Learning Management System (LMS).

The Basic and Enhanced SCORM packageswill provide a real-time connection to the Brainshark content so any updates made to the content will be reflected without having to download a new package for your learning management system (LMS). Student status and score will be shared with the LMS.In addition to updates sent in the Basic package, the Enhanced package will also share questions and responses.

All Brainshark reports are available to run for presentations downloaded as SCORM.

Please note: If you are looking to utilize Brainshark Reports we recommend adding a Guestbook to track viewer information.

If you are looking to Download SCORM from other user's content, you will need Folder Administrator permissions to the folder the content resides in, and your site must allow Folder Administrators to Edit and Delete content.

A Company Administrator can grant you Folder Permissions and request to enable the setting that will allow Folder Administratorsto Edit or Delete content.

Here is an article that goes over these steps as well as more information on what a Folder Administrator has access to.

If you need additional assistance, please contact Support.

A company may designate as many Brainshark administrators as they find necessary.

To more effectively assign Company Administrators:

We recommend designating a Primary and a Secondary Company Administrator who will act as the key contacts regarding your Brainshark site.

We also recommend any new Company Administrators complete our certification curriculum found on our Help and Training site.

NOTE: For security purposes:

Brainshark does not have access to customer sites, so all administrative details must be handled by the company administrator, including creatingadditional company administrators.

Brainshark does not share customer contact information with those outside your company without written permission. For this reason, Support will notify the Primary Company Administrator when any customer inquiries require an administrator's response.

If you would like for Support to provide the administrator's contact information directly to your end users, simply email Support approving of this action and providing the email address and/or phone number for users to contact.

If there is to be a change in your primary company administrator, an existing administrator should first ensure that the new administrator has the correct permissions. Then, notify Brainshark support so the contact information can be updated.

NOTE: We recommend setting up a distribution email list for all of your administrators. That way if one individual is out of the office, another will be able to reply and assist your user.

If you need additional assistance, please contact Support.

Brainshark Company Administrators are authorized to delete, permanently delete, and inactivate users on their company's site.Please see the attached guide for details and instructions on these actions.NOTE: We recommend creating a fake account or "dummy" account to apply all enrollments, coaching activities, and coaching reviews to when deleting accounts.NOTE:Users that are permanently deleted accidentally cannot be restored - they will need to be added as new users in the account.

If you need additional assistance, please contact Support.

You may add one custom default logo to your Brainshark site. Each site supports one main company logo, but any number of presentation level logos may be added. Company logos must be updated by someone with Company Administrative privileges. To upload your company's logo to your site:

Click your profile and select Administration

Under Manage Company, select Media Library

Click Browse to locate the logo image file

Click on the "Submit" button to save changes

NOTE: As an additional option, Brainshark offers the ability to "hotlink" to a website if a viewer clicks on your company logo. If you would like to utilize this function, please enter the valid URL for the site you would like to launch in the "Company Web Link" field prior to step 4.

NOTE:Your company logo must be a .gif or .jpg image that is 174 pixels wide by 56 pixels high and should be sized to fit within these dimensions to avoid any stretching or distortion.

NOTE: Logos may not be deleted, however, you may upload a new logo to replace the existing logo.

For more information see the Manage Company Document

If you need additional assistance, please contact Support.

If you would like to change the author of a presentation, you will be able to from My Content, Home, or from the Administration section of your account. ACompany Administrator or - under certain settings - a Folder Administrator may change the author of a presentation.

To change the author fromMy Content or Home:

Navigate to either My Content or Home

Click the More button on the presentation, shown as an ellipses

Select Change Author

Select the name of the new author

To change the author fromAdministration:

Navigate to Administration

Click Manage Contentbutton on the left-hand navigation menu

Select Manage Presentations

Search for the presentation

Determine if you are changing the author to one presentation or multiple presentations

To change the author for one presentation:

Select theellipses button under the Actions Column

To change the author for multiple presentations:

Select the check box to the left of the presentation titles

Select the Edit button, shown as the Pencil Icon on the top left-hand side of the page

Select Change Author

Locate and select the new author from the drop down list

Click Ok to change the author

NOTE: Regardless of which method you use to change the author, be sure that the new author has authoring permissions in the folder that contains the presentation, or move the presentation to a folder in which they have authoring permissions.

NOTE: If you are a Folder Administrator

You can only change the author of presentations that are housed in the folder(s) that you have administrative rights to

You can only change the author by following the steps from Administration

If you need additional assistance, please contact Support.

Brainshark's folder structure allows Company Administrators the ability to restrict access or functionality to certain folders. User permissions include viewer, author, and administrator permissions, which may be granted by folder to each User. If a User is not granted permissions to a folder, they cannot access or view presentations located within that folder.To set a user's permissions:

Click on your Profile and select Administration

Under the Corporate Administration tools, select Manage Users

Use the search feature to find the user you are looking for

Click the ellipses under the Actions column on the right

Select Edit Permissions

Select the folder permission levels you would like to set for that user for each folder

Select Submit to save changes

For more information, please see the following:

Administration Quick Reference Guide

If you need additional assistance, please contact Support.

Please note: If you are looking for instructions on how to send a Batch/Bulk upload request to support, please reference this Help and Training document: Guide to Preparing a Bulk User Upload A Company Administrator is able to process a Bulk Upload through the Batch Upload Utility. To use the Bulk Upload Utility to create new or edit existing user profiles on your Brainshark site:

Download the Batch Upload Utility attached to this solution named BatchUploadUtility-2013.zip.

Extract the contents of the zip file into a directory on your computer.

Read the document in the Zip file named BatchUpload-Readme_v2.doc.

Configure the upload utility according to the instructions in step 3 (starts on page 8 of the document).

Enter your user data into the spreadsheet attached to this article namedBatch User Upload Spreadsheet Sample.csv. **Be sure to fill out the required fields for all rows (columns A-F and J; Columns M,N,O,AA,AB,AC,AD,AE,AF,AG,AH,AI,AJ, BJ,BK,BL,BM,BO,BP,BQ).

With the utility and the desired CSV file in the same directory on your local machine, run the utility per the instructions in the document in step 3 (starts on page 10).

When the upload job has finished, you will receive an email detailing the results. The job could finish in less than 1 hour or it may take several hours depending on the time of day and the total number of user profiles uploaded.

NOTE: The Batch Upload Utility can be used to batch upload user data only, and not the batch creation of groups. If new groups need to be batch uploaded, contact Brainshark Customer Support for details. Additionally, to make certain your Brainshark site is configured for the use of the Batch Upload Utility, contact Brainshark Customer Support to confirm.UPLOAD NOTES:

Leading zeroes will not upload into Brainshark. You can keep them on the excel spreadsheet but the csv file will eliminate them so they will not be uploaded

If you are attempting to use the -rg switch or the -ip switch please be sure you are using the latest BatchUploadUtility-2013

"receive view receipt" is an optional column at this time and whether it is included or not, makes no difference to the upload

If you need additional assistance, please contact Support.

Welcome to Brainshark!

If you have created your first presentation in Brainshark and want some additional tips before releasing it to your audience, Brainshark Support is happy to perform a Presentation Success Review for your presentation.

To request a Presentation Success Review:

Click this link to e-mail support in regard to your Presentation Success Review

In your e-mail, include yourpresentation URL

This can be found in the "Current Address" field when in the Edit mode of your presentation

Submit your request

A member of the support team will review your presentation with our best practices in mind and provide you with written feedback within 3 business days.

NOTE:If you have not already become acquainted with Brainshark, I recommend reviewing our tips on getting started. We recommend that all new authors complete our Content Author Certification ( Training Portal ) program to learn best practices and tips for creating effective content.

If you need additional assistance, please contact Support.

Pricing Inquiries

Our Brainshark Sales team handles these inquiries. Please fill out our Sales Inquiry Form, this will allow our Sales team to reach out to discuss your needs.

Licensing Inquiry

Your account management team can assist you with these inquiries. If you are looking for your account managers information, please feel free to reach out to support.

Brainshark Communications

Yes, when reaching out to Support we will be able to assist you with updating your profile and ensuring you receive marketing emails and product updates going forward.

Security Questionnaires

Your Account Manager will assist you with getting these completed. If you are looking for your account managers information, please feel free to reach out to Support.

API Access Inquiry

Your Account Manager can assist you with these inquiries. If you are looking for your account managers information, please feel free to reach out to Support.

Product Updates

Your Customer Success Manager can assist you with these inquiries. If you are looking for your Customer Success Managers information, please feel free to reach out to Support.

Presentation Success Reviews

Yes, upon request Brainshark Support can perform a Presentation Success Review on your content.

Request a Presentation Success Review

"If you need additional assistance, please contact Support."

You may display a different author's photo on any slide in your presentation. This feature must be enabled by your Company Administrator. Please refer to Enabling the author photo per slide feature. To display a different author's photo: 1. Click on Manage Slides from the Edit Presentation screen. 2. Click Edit beside the thumbnail image of the slide you want to apply the author photo to. 3. Click the radio button beside "Use specific author" and select the author.You may change the image and information on one slide or all the slides in the presentation.

Note:This ONLY changes the information that is displayed, it does not give the person selected access to the presentation as an author. If you want the new author to have permissions to edit the presentation, you must make them the author of the presentation by changing the author.For more information please see Managing your Slides.

1. Click the first link in the GoToMeeting Request sent to you by Support. This link should be directly below the greeting: "Please join my meeting from your computer, tablet or smartphone."

2. A pop-up should appear and you will be prompted to open the "GoTo Opener". Click to Open the "GoTo Opener".

3. Once you are in the GoToMeeting, you can either connect via phone using the access code and PIN provided or by your computer's audio.

When creating a new folder under Administration > Manage Folders even if you have Viewer, Author, or Administrative access to a Folder you will not see that folder in your filters under My Content and Home until at least one piece of content is being stored in that folder.

An exception to this is if the folder has a sub-folder that is storingcontentwe will be able to see but not select the empty parent folder.

If you need additional assistance, please contact Support.

If youwould likea userto have additionalaccess toacertainfolder, you can assign Folder Administrator Permissions.Only aCompany Administratorcan assignFolder Administrator permissions to a user.

To assign Folder Administrator permissions:

Navigate toAdministration

SelectManage Users

Locatethe user's profilethatyou wish to grant permissions to

Under the Actions column, select theellipses

In the drop-down menu, selectEdit Permissions

Select theAdministrator check-boxfor the appropriate folder(s)

SelectSubmit

NOTE: For additional information on whatspecificabilities Folder Administrators have, please see the following article: What is a Folder Administrator ?

If you need additional assistance, please contact Support.

If yourcompany would like to use a global question slide template, you can add the template in the Administration section of your account. Only a Company Administrator can add a default Question Slide Background template.

To add a default question slide background template:

Navigate to Administration

Under Manage Company, select Manage Templates from the left-hand menu

Select Question Backgrounds

Enable the setting Use custom background image for question slides

Select Choose File to browse for the image to be uploaded

Press Submit

NOTE:The question slide Background image must be in either a .jpg or .gif format to be uploaded.

If you need additional assistance, please contact Support.

If you need to add a new folder to your Brainshark Site, you can do so in the Administration section of your account. A Company Administrator or a Folder Administrator can add folders to a Brainshark site.

To add a new folder:

Navigate to Administration

Select Manage Folders

From the left-hand menu, select Add Folder

On the Folder Properties page, enter the properties of the new folder

Select the parent folder to contain the new folder

Enter the folder name

Enter the folder description

Choose the folder security settings

Click Continue

On the permissions page, assign Viewer, Author, and/or Administration permissions to the site users

To set permissions for either a group or individual users, select the Search drop-down menu and choose from the options provided

Select Submit at the bottom of the page

NOTE: Please see the following Brainshark Tutorial with additional information on managing folders: Manage Folders and Groups

NOTE: Folders cannot be moved once they have been added.

NOTE:Company Administrators may add folders at any level. Folder Administrators may only add sub folders to the folders that they have Folder Administration permissions to.

If you need additional assistance, please contact Support.

Minimum User Privileges Required For Brainshark Salesforce Integration Sync

Administrative Permissions

API Enabled - Allows the user to use applications (Required)

API Only User - Allows the user to access Salesforcethrough API instead of the user interface. (Optional but recommended). Please note that enabling this bit will not allow the user to login using the UI.

General User Permissions

Edit Tasks - Allows the user to create,edit,and delete tasks (Required)

Standard Object Permissions required for data sync from Brainshark

Accounts - Read enabled

Cases - Read enabled

Contacts - Read enabled

Leads - Read enabled

Opportunities - Read enabled

Please enable read permissions on any other objects you would like to include Brainshark Content on.

Custom Object Permissions

Enable all permissions for all of the Brainshark custom objects.

All Brainshark_Learning__c custom fields should be readable and editable by the sync user.

Enable Read permissions for any of the other custom objects you would like to include Brainshark content on.

Your content authors may want to display a photo of the author or presenter to viewers for when they are viewing a presentation. As a company administrator, you can enable the use of Image Library for authors to use. To enable the Image Library, both the settings Author Per Slideand Image Branding will need to be enabled.

To enable the setting Author Per Slide:

Navigate to Administration

Select Manage Company > Presentation Settings> General Properties

Next to the setting Author Per Slide, select Yes

Select Submit

To enable the setting Image Branding:

Navigate to Administration

Select Manage Company> Presentation Settings > Viewer Options

Next to the setting Image Branding, select Yes to 'Allow authors to override Author photo'

Select Submit

NOTE: The Image Library, when enabled, will be available for use by all authors of your Brainshark site.

If you need additional assistance, please contact Support.

Below you will find release notes pertaining to all product releases. Please contact [email protected] with any questions.

Please note: Due to the nature of our 2019.3 release, no product release notes are provided.

October Release (2019.6)

Text-based Coaching Activities

Delete User Process Enhancements

Mobile App Learning Activities

September 2019 (2019.5)

External Coaching Activities

Learning Status Enhancements

REST API Enhancements

July2019 (2019.4)

Knowledge & Skills Library

Machine Analysis Transcription enhancements

Improved Mobile App viewing experience

Reporting Catalog enhancements

Enrollment Report update for group managers

User management bulk upload improvements

April 2019 (2019.2)

Learning activities: create checklists of activities for users to complete outside of Brainshark

Miscellaneous learning UX improvements

Manage Presentations page redesign

View courses and curriculums as separate categories in Team Dashboards

Custom date filtering in Team Dashboards

Completion branching improvements

Mobile App localization support

February 2019 (2019.1)

New content search in CRM Connector for Salesforce v5.6

Coaching activity leaderboard controls

Machine Analysis available on the web browser

Self-enrollment control for course sessions

Moving students to a different course session

Session location added to calendar

Session enrollment table updates

Report description improvements

Course Enrollment report enhancement

Challenge Details report enhancement

Presentations Data report enhancements

Mobile App v4.3: Learning Enrollments page enhancements

Mobile App v4.3: Course Details page enhancements

Mobile App v4.3: Curriculum Details page enhancements

Mobile App v4.3: Course sessions

A Company Administrator has the ability to permanently delete a user. Permanent deletion is an extra step for situations where the organization also needs to remove the user's personal information. Once the user has been permanently deleted, the account is unrecoverable.

How to Permanently Delete a User:

1. Go to Manage Deleted Users page

contact Support.

2. From the Actions menu, select 'Permanently Delete'

3. Change the reason for deletion, if needed, and click Submit

Please refer to " What is the difference between Inactive, Delete and Permanently Delete a User? " for more information on the details of inactivated users.

If you need additional assistance, please

A Company Administrator or a Learning Administrator has the ability to delete a user. Typically a user is deleted if they are unlikely to use Brainshark in the future, but the organization wants to maintain records of the user's personal information. The user may be restored by a Company Administrator if needed.

How to Delete a User:

1.Go to the Manager Users page

contact Support.

2. From the Actions menu, select 'Delete User'

3. If user is assigned as manager, change or delete assignment

4. If user has created items, delete all or reassign all to a Company Admin

5. Confirm deletion by click Submit

NOTE: Steps 3 & 4 only displayed for users where actions is needed. If the deleted user is not a manager, or has not created any items, please go directly from step 2 to step 5

Please refer to " What is the difference between Inactive, Delete and Permanently Delete a User? " for more information on the details of inactivated users..

If you need additional assistance, please

Company Admins, Learning Admins and Learning Managers have the ability to inactive a user. Inactivating a user is a quick method to prevent someone from logging in without having to reassign or delete content they created.

To Inactive a User:

1. Go to the Manage Users page

contact Support.

2. From the Actions menu, select 'Edit Profile'

3. Uncheck 'User's account is active (the user can login)' and click Submit.

Please refer to " What is the difference between Inactive, Delete and Permanently Delete a User? " for more information on the details of inactivated users.

If you need additional assistance, please

Your organization has the ability to inactivate, delete or permanently delete a user.Please see the attached guide for details and instructions for these actions.

If you need additional assistance, please contact Support.

Replace PowerPoint slides:

When you just need to replace your current slide images with new or updated slide images, you will want to use the Replace PowerPoint Slides feature from the Things You Can Do menu. This feature will allow you to replace the slide image but maintain any recordings or animation timings set for the slide.

In order to replace your PowerPoint slides with new PowerPoint slide files:

Edit your presentation.

Choose Replace PowerPoint Slides from the Things You Can Do menu.

Save the new slides that will be replacing slides in the presentation as theirown separatePowerPoint files. This is important, as the number of slides in the replacement file will replace that many slides in the presentation. Note: if replacing the entire deck with a new deck, this step is not necessary.

Browse for the replacement file.

Choose Replace starting at and designate the slide number that corresponds to the slide that needs to be replaced. If you are replacing the entire deck, choose Replace starting at slide 1. Again, it is important that the number of slides in the replacement file adequately reflects the number of slides to be replaced. Therefore, for example, if you have 3 slides in your replacement deck and you choose to replace starting at slide 7, then slides 7, 8, and 9 will all be replaced.

If you simply need to add slides to your slide deck, choose append to existing slides. This will cause any slides in the new file to show up at the end of your existing slides.

Hit Submit. Once the files have finished processing, you will be automatically directed to the Record Audio page. If audio has already been recorded to the presentation, select the option to Skip generating audio in order to be taken back to the Manage Slides page. Otherwise, proceed with recording audio to your new slides.

Note: Remember to make a copy of your original presentation prior to making any changes.

If you created a curriculum and are looking to add existing presentations to them, you want to make sure those presentations have been converted to courses.

Only courses can be added to curriculums.

Check out this article for the steps on creating courses from presentations:

Issue:You have viewers that speak different languages and need the Brainshark player to match the language used for the slides and narration of that presentation.

Solution:

Option 1: To ensure that the Brainshark player displays in a specific language, add the language parameter to the end of the Brainshark URL prior to sending it out.

Review this document for the list of supported languages and steps for adding a parameter to your URL.

Option 2: If no language parameter is specified, the Brainshark player will honor the default language setting in the viewer's browser (as long as it is a supported language ). To change the default language setting in your browser follow the steps below

Internet Explorer

Access "Internet Options" from the tools menu in the browser or via the computers control panel

Navigate to the "General" tab

Click the "Languages" button at the bottom

From there you can add or removethe browser languages

Mozilla Firefox

Click the "Tools" menu in browser

Select "Options"

Scroll to the Language and Appearance section

Select the "choose" button in language section

From there you can add or remove the browser languages

Google Chrome

Click the thee dots in the top right hand corner of the window

Select "Settings" from the drop-down menu

In the "Search Settings" search bar in the top right, search "Language"

Click the "Language" section

From there you can add or removethe browser languages

Notes: If this situation resonates with you, we recommend reviewing our Conditional Redirects feature for deploying a presentation to an audience thatrequires multiple languages.

The Course Catalog is a section that can be accessed under theLearningtab that displays all the available Active Courses that are set to Open Enrollment.

To add a course to the Course Catalog:

Navigate toLearning

Select Authoring, then selectMy Courses & Curriculums in the dropdown menu

Locate the course you wish to update and select the three vertical dots under theActionscolumn

SelectEdit Course

Under theCourse Informationtab scroll down to Enrollment: and set it toOpen

ClickSubmit

Any user will be able to view and enroll themselves in all content located in the course catalog unless your company has the setting,Require 'View' permissions for courses and curriculums within the catalog turned on.

If you need additional assistance, please contact Support.

YouTube videos may be added to Brainshark presentations as URL slides.

In order to do so, you must use the YouTube embed link. Once you have the proper link, there are a few options for the syntax of URL that will utilize the full Brainshark player real estate. Below are a couple of examples of how you would want to construct the URL.

Finding the YouTube Embed Link:

Select "Share" located below the YouTube video on Youtube.com

You will see the options to Share, Embed, or Email

Click "Embed"

Copy the URL linkthat is after "src=" and before "frameborder"

It should look similar to https://www.youtube.com/embed/SHogg7pJI_M

When logged into Brainshark, edit the desired presentation

Select Add slides from the Things you can do panel followed by Add URL slide

Copy and paste the URL (If you copied the URL with https:// then remove the pre-populated https:// from the Add slide text box)

Select Save.