-82
NPS
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Brand Page
Branch
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About Branch's Brand
Branch is the leading workforce payments platform that helps businesses deliver fast, flexible options for workers to get paid.
Brand at a Glance
73%
Customer Loyalty
1.9/5
Product Quality
1.8/5
Pricing
1.5/5
Customer Service
Branch NPS
Branch's Net Promoter Score (NPS) is a -82 with 9% Promoters, 0% Passives, and 91% Detractors. Net Promoter Score tracks whether Branch's customers would recommend using the product based on a scale of -100 to 100.
Branch Overall NPS
| 9% | Promoters |
|---|---|
| 0% | Passives |
| 91% | Detractors |
Branch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
Jan 2022 0 | Jan 2022 | 0 |
Oct 2022 -33 | Oct 2022 | -33 |
Nov 2022 -50 | Nov 2022 | -50 |
Dec 2022 -67 | Dec 2022 | -67 |
Jan 2023 -77 | Jan 2023 | -77 |
Feb 2023 -80 | Feb 2023 | -80 |
Apr 2023 -81 | Apr 2023 | -81 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Branch Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Branch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Branch Product Quality
1.9/5
Branch has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Branch's overall Product Quality score rated by its users and customers.
Branch Product Information
Branch’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- http://www.branchapp.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
FinTech
Mobile App
Branch Pricing
Branch ROI & Value For Money
1.8/5
Branch has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Branch's overall ROI score rated by its users and customers.
Branch Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
30%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Branch Customer Service
1.5/5
Branch has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Branch's overall Customer Service score rated by its users and customers.
About Branch's Customer Service
Address
501 East Kennedy Boulevard, Tampa, FL 33602
Website
http://www.branchapp.com
Phone Number
(800) 219-7212
Branch's Social Links
Branch as an Employer
4.5/5
Branch has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Branch scored a -82 for Net Promoter Score and a 88 for Employee Net Promoter Score. NPS gauges how likely a customer of Branch would recommend the brand to a friend. ENPS measures how likely Branch employees would recommend working at Branch to a friend.
Net Promoter Score
-82
NPS Score
| 9% | Promoters |
|---|---|
| 0% | Passive |
| 91% | Detractors |
Employee Net Promoter Score
88
eNPS Score
| 91% | Promoters |
|---|---|
| 6% | Passive |
| 3% | Detractors |
