-100
NPS
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Brasstech
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About Brasstech's Brand
A manufacturer of quality crafted kitchen and bath fixtures, accessories, lighting and mirrors ranging from mid to luxury price points.
Brand at a Glance
63%
Customer Loyalty
2.3/5
Product Quality
1.8/5
Pricing
1.6/5
Customer Service
Brasstech NPS
Brasstech's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Brasstech's customers would recommend using the product based on a scale of -100 to 100.
Brasstech Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Brasstech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Jan 2022 -100 | Jan 2022 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Dec 2025 -100 | Dec 2025 | -100 |
Jan 2026 -100 | Jan 2026 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Brasstech Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Brasstech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Brasstech Product Quality
2.3/5
Brasstech has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Brasstech's overall Product Quality score rated by its users and customers.
Brasstech Product Information
Brasstech’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.brasstech.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Services
Manufacturing
Brasstech Pricing
Brasstech ROI & Value For Money
1.8/5
Brasstech has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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Brasstech Customer Satisfaction (CSAT)
Brasstech Customer Satisfaction (CSAT) Score
14 / 100
Brasstech has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
14%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Brasstech Customer Service
1.6/5
Brasstech has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
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About Brasstech's Customer Service
Address
Santa Ana, CA
Website
http://www.brasstech.com/
Phone Number
(949)417-5207
Brasstech as an Employer
Consumer vs. Employees
Brasstech scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Brasstech would recommend the brand to a friend. ENPS measures how likely Brasstech employees would recommend working at Brasstech to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
