-58
NPS
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Breville
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About Breville's Brand
Breville, a consumer electronics company, offers kitchen tools, including ovens, juicers, coffee makers, microwaves, cookers, and more.
Brand at a Glance
68%
Customer Loyalty
1.8/5
Product Quality
1.8/5
Pricing
1.5/5
Customer Service
Breville NPS
Breville's Net Promoter Score (NPS) is a -58 with 19% Promoters, 4% Passives, and 77% Detractors. Net Promoter Score tracks whether Breville's customers would recommend using the product based on a scale of -100 to 100.
Breville Overall NPS
| 19% | Promoters |
|---|---|
| 4% | Passives |
| 77% | Detractors |
Breville NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -58 | Jan 2025 | -58 |
Feb 2025 -59 | Feb 2025 | -59 |
Mar 2025 -61 | Mar 2025 | -61 |
Apr 2025 -61 | Apr 2025 | -61 |
Jul 2025 -61 | Jul 2025 | -61 |
Aug 2025 -61 | Aug 2025 | -61 |
Oct 2025 -61 | Oct 2025 | -61 |
Dec 2025 -63 | Dec 2025 | -63 |
Jan 2026 -61 | Jan 2026 | -61 |
Mar 2026 -60 | Mar 2026 | -60 |
May 2026 -58 | May 2026 | -58 |
Jul 2026 -58 | Jul 2026 | -58 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Breville NPS by Gender
Male customers rated Breville's NPS 6 points higher than Female customers.
Male
-76
Breville's NPS was rated -76 by Male customers on Comparably.
12%
Promoters
0%
Passives
88%
Detractors
Female
-82
Breville's NPS was rated -82 by Female customers on Comparably.
9%
Promoters
0%
Passives
91%
Detractors
Breville NPS by Ethnicity
Breville's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
African American/Black -34 | African American/Black | -34 |
Other -78 | Other | -78 |
Breville NPS by Age
Breville's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Breville NPS by Usage
Breville's NPS was rated the highest by customers who have used Breville's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -64 | Less than 1 Year | -64 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -56 | 2 to 5 Years | -56 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -68 | Over 10 Years | -68 |
Breville Customer Reviews
Out of the 15 Breville customer reviews 1 was positive and 14 were constructive. Breville customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Breville Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Breville users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Breville Customer Loyalty Score by Gender
Male customers rated Breville's Customer Loyalty score 9% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Breville.
Male
74%
Yes
Female
65%
Yes
Breville Customer Loyalty Score by Ethnicity
Breville's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Breville.
72
out of 100
Caucasian
40
out of 100
African American/Black
70
out of 100
Other
Breville Customer Loyalty Score by Age
Breville's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Breville.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 78% | 41-45 | 78% |
46-50 40% | 46-50 | 40% |
51-55 90% | 51-55 | 90% |
56-60 82% | 56-60 | 82% |
61-65 74% | 61-65 | 74% |
66+ 60% | 66+ | 60% |
Breville Customer Loyalty Score by Usage
Breville's Customer Loyalty score was rated the highest by customers who have used Breville's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Breville Customer Loyalty Score by Industry
Breville's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Breville Product Quality
1.8/5
Breville has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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Breville Product Information
Breville’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Breville's product the highest. Reviewers from the Tech industry rated Breville the lowest at 1.5.
- Website
- http://www.brevilleusa.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Breville Product Quality
Breville's Product Quality score was rated highest by customers who have used Breville's products/services for 2 to 5 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Breville's Product Quality.
Ranked Breville Product Quality the Highest
Ranked Breville Product Quality the Lowest
Breville Product Quality Score by Gender
Male customers rated Breville's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Breville.
Male
1.6/5
Female
1.5/5
Breville Product Quality Score by Ethnicity
Breville's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Breville.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 1.6 | African American/Black | 1.6 |
Other 1.5 | Other | 1.5 |
Breville Product Quality Score by Age
Breville's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Breville.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.6 | 41-45 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.1 | 51-55 | 2.1 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.5 | 61-65 | 2.5 |
66+ 1.5 | 66+ | 1.5 |
Breville Product Quality Score by Usage
Breville's Product Quality score was rated the highest by customers who have used Breville's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Breville Product Quality Score by Industry
Breville's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Breville Pricing
Breville ROI & Value For Money
1.8/5
Breville has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Breville's overall ROI score rated by its users and customers.
Breville Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Education industry think that they had the lowest ROI from Breville.
Quick Insights into Breville ROI
Breville's ROI score was rated highest by customers ages 61-65, and rated lowest by customers from the Real Estate industry.
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Ranked Breville ROI the Highest
Ranked Breville ROI the Lowest
Breville ROI Score by Gender
Male customers rated Breville's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Breville.
Male
1.9/5
Female
1.5/5
Breville ROI Score by Ethnicity
Breville's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Breville.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 2 | African American/Black | 2 |
Other 1.5 | Other | 1.5 |
Breville ROI Score by Age
Breville's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Breville.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
46-50 2 | 46-50 | 2 |
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.3 | 61-65 | 2.3 |
66+ 1.5 | 66+ | 1.5 |
Breville ROI Score by Usage
Breville's ROI score was rated the highest by customers who have used Breville's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Breville ROI Score by Industry
Breville's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Breville Customer Satisfaction (CSAT)
Breville Customer Satisfaction (CSAT) Score
20 / 100
Breville has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
8%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
8%
Very Dissatisfied
71%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Breville Customer Satisfaction
Breville's Customer Satisfaction score was rated highest by customers ages 61-65, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Breville's Customer Satisfaction.
Ranked Breville Customer Satisfaction the Highest
Ranked Breville Customer Satisfaction the Lowest
Breville Customer Satisfaction Score by Gender
Male customers rated Breville's Customer Satisfaction score 3 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Breville.
12 / 100
MaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 3% | |
Very Dissatisfied | 85% |
9 / 100
FemaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 78% |
Breville Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Breville's Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Breville.
11 / 100
Very Satisfied
8%
Satisfied
3%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
79%
CSAT according to African American/Black
Breville's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Breville.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
Breville's Customer Satisfaction (CSAT) score was rated 11% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Breville.
11 / 100
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
89%
Breville Customer Satisfaction Score by Age
Breville's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Breville.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 22% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 33% | |||||||||||||||
| 66+ | 0% |
Breville Customer Satisfaction Score by Usage
Breville's Customer Satisfaction score was rated the highest by customers who have used Breville's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Breville Customer Satisfaction Score by Industry
Breville's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Breville Customer Satisfaction Score by Industry",
"text": "Breville's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Breville's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Breville's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Breville's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Breville's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Breville's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Breville's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Hospitality",
"groupId": 523,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Breville's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Breville's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Real Estate",
"groupId": 554,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Breville's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Breville Customer Service
1.5/5
Breville has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Breville's overall Customer Service score rated by its users and customers.
About Breville's Customer Service
Address
Los Angeles, CA
Website
http://www.brevilleusa.com/
Phone Number
1(866) 273-8455
Quick Insights into Breville Customer Service
Breville's Customer Service score was rated highest by customers ages 61-65, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Breville's Customer Service score.
Ranked Breville Customer Service the Highest
Ranked Breville Customer Service the Lowest
Breville Customer Service Score by Gender
Breville's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Breville.
Male
1.5/5
Female
1.5/5
Breville Customer Service Score by Ethnicity
Breville's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Breville.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.8 | African American/Black | 1.8 |
Other 1.5 | Other | 1.5 |
Breville Customer Service Score by Age
Breville's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Breville.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.7 | 41-45 | 1.7 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.5 | 66+ | 1.5 |
Breville Customer Service Score by Usage
Breville's Customer Service score was rated the highest by customers who have used Breville's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Breville Customer Service Score by Industry
Breville's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Breville as an Employer
2.8/5
Breville has a 2.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Breville scored a -58 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Breville would recommend the brand to a friend. ENPS measures how likely Breville employees would recommend working at Breville to a friend.
Net Promoter Score
-58
NPS Score
| 19% | Promoters |
|---|---|
| 4% | Passive |
| 77% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
